Question 1

Why do I see a charge from "BASE CAMP" on my card after staying at Massanutten Resort?

Accepted Answer

Base Camp is the slope-side bar and grill at Massanutten Resort. Any food, drink, or event purchases there—either paid directly with your card or charged to your resort room or timeshare account—will typically appear on your bank statement under a BASE CAMP descriptor, sometimes accompanied by a Massanutten or 540-289-xxxx Virginia phone exchange.([massresort.com](https://www.massresort.com/dine/base-camp/?utm_source=openai))

Question 2

Can Base Camp charges appear bundled with my Massanutten room or timeshare folio?

Accepted Answer

Yes. If you chose to charge meals or bar tabs at Base Camp to your room or timeshare, those line items may be consolidated and settled in a single payment at checkout. On your bank statement this can still show as BASE CAMP or a resort-related descriptor, even though it includes multiple visits or additional outlets from the same folio. Check your final folio or email receipt from Massanutten to see the itemized details.

Question 3

Does Base Camp place temporary holds or preauthorizations on my card when I open a tab?

Accepted Answer

Like many resort bars and restaurants, Base Camp or the resort’s payment system may place a temporary preauthorization hold on your card when you open a tab. The amount can be higher than your final bill to ensure sufficient funds; the hold is automatically adjusted down to the actual total (including tip) when the check closes, and any excess authorization should fall off your account within a few business days, depending on your bank.

Question 4

How can I get a copy of my Base Camp receipt or check the details of a specific charge?

Accepted Answer

To retrieve a receipt, note the transaction date and amount, then call Massanutten Resort’s main number or the Base Camp contact number listed on the resort’s dining page and request a copy of your check for that date and time. Guest services or the restaurant manager can usually search by last four digits of your card, date, and amount, then email or fax you an itemized receipt.([massresort.com](https://www.massresort.com/dine/base-camp/?utm_source=openai))

Question 5

Are gratuities automatically added at Base Camp?

Accepted Answer

Automatic gratuity policies at Base Camp can vary by party size and by season. Large groups or certain special events (such as Summer Concert Series nights) may have an automatic service charge or gratuity added to the bill. Always review your itemized receipt before signing—if you see a service charge already included, you may choose to adjust any additional tip accordingly. If your statement total doesn’t match your signed receipt, contact Base Camp or resort accounting to review the signed copy.

Question 6

Could a Base Camp concert or special event ticket show up as a restaurant charge?

Accepted Answer

Yes. Tickets or wristbands for Base Camp Summer Series and similar events are typically sold through the same point‑of‑sale system used for the bar and grill. Even if the purchase was primarily for event admission or bundled food-and-drink packages, it will still appear on your card as a BASE CAMP or Massanutten-related restaurant charge. Check resort event emails or ticket confirmations from around that date if you don’t recall a standard meal there.([somo.social](https://somo.social/en/e/base-camp-summer-series-concert-18-juli-2026-1?utm_source=openai))

Question 7

How do I dispute or correct an incorrect Base Camp charge on my account?

Accepted Answer

First, compare the posted charge to any paper or emailed receipts from your Massanutten stay, including your room folio. If something looks wrong—such as an incorrect tip, duplicate charge, or a transaction from a day you weren’t on property—call resort guest services or ask to speak with the Base Camp manager or accounting. They can pull the signed receipt, verify the charge, and issue a correction or refund if there was an error. If you still cannot resolve it, you can then contact your card issuer and file a dispute, providing any documentation the resort has shared.

Base Camp

About Base Camp

Bank Statement Variations

Frequently Asked Questions