Question 1

Why do I see a Belcibo & Co charge on my statement when I don’t remember eating there?

Accepted Answer

This usually happens when someone in your group paid the bill using your card, or when you ordered takeaway, coffee, or catering and forgot the name of the venue. The statement descriptor may appear as “BELCIBO & CO SHEPPARTON” or something similar, which can look unfamiliar. Think back to any recent visits to Shepparton, work lunches, shared breakfasts, or family meals where your card might have been used, including phone or online pickup orders.

Question 2

Does Belcibo & Co run subscriptions or recurring charges?

Accepted Answer

Belcibo & Co is a restaurant and café and does not typically operate subscription or membership-style recurring billing. Most charges are one-off transactions for in-person dining, takeaway, catering, or gift vouchers. If you see repeated charges, it’s usually because you’ve visited multiple times (for example, daily coffees or regular lunches) or used the same card for multiple orders in a short period.

Question 3

Why is there a pending or duplicate Belcibo & Co charge on my card?

Accepted Answer

Some banks show a temporary authorisation when you pay by card, especially for contactless or tap-and-go payments, which can look like a second or pending Belcibo & Co charge. This authorisation should automatically clear within a few business days, leaving only the final settled amount. If a pending amount does not drop off after 3–5 business days, contact your bank first, then Belcibo & Co with the date, amount, and last four digits of your card so they can confirm what was processed.

Question 4

What are typical amounts for Belcibo & Co charges?

Accepted Answer

Belcibo & Co charges vary depending on what you order—a single coffee or pastry will usually be a smaller amount, while breakfast or lunch for two, woodfired pizzas, and drinks can total more. Larger amounts often relate to group dinners, catering trays, function deposits, or gift voucher purchases. If the amount on your statement seems much higher than a simple meal, check whether you paid for a group, added a tip at the terminal, or purchased multiple items like desserts and drinks.

Question 5

How can I get a copy of my receipt for a Belcibo & Co transaction?

Accepted Answer

If you need a receipt, gather details such as the visit date and approximate time, the exact charged amount, and the last four digits of your card. Contact Belcibo & Co using the phone number or email listed on belciboandco.com.au and request a copy of the EFTPOS receipt or tax invoice. They can usually look up the transaction through their point-of-sale system and email or print a copy, provided you give enough identifying information.

Question 6

How do I request a refund or correct an incorrect Belcibo & Co charge?

Accepted Answer

If you believe you were overcharged—for example, charged twice, or charged for the wrong table—contact Belcibo & Co directly as soon as possible. Provide your receipt if you have it, along with the date, amount, and last four digits of your card, so they can verify the transaction and process a correction or refund through their EFTPOS terminal if appropriate. If you cannot resolve the issue with the restaurant or suspect fraud, contact your bank to dispute the charge and follow their chargeback process.

Question 7

Can I cancel or change a Belcibo & Co function booking or catering order I paid a deposit for?

Accepted Answer

Function deposits and catering orders at Belcibo & Co are usually subject to their own booking and cancellation policies, which may include cut-off times and conditions for deposit refunds. Check any confirmation email or written agreement you received at the time of booking for specific terms. If you need to cancel or change numbers, contact the venue directly by phone or email as early as possible to discuss options for rescheduling or partial/full refunds of deposits.

Question 8

How can I contact Belcibo & Co about a charge on my card?

Accepted Answer

Visit belciboandco.com.au to find the restaurant’s current phone number, address and contact form, or message them via their official social media accounts. When you get in touch, include the transaction date, exact amount, and last four digits of your card, and indicate whether the charge is still pending or fully posted. This information helps staff quickly locate the transaction in their system and advise you whether it relates to a dine-in meal, takeaway, catering, a voucher, or an adjustment.

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