Bensons Locksmiths

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Bensons Locksmiths is an Australian locksmith and security services company providing residential, commercial, strata and automotive locksmith services, including emergency call-outs and safes. The business trades as Benson's Locksmiths & Security Services from its Alexandria, NSW location.

NSW 2205, Australia
bensonslocksmiths.com.au

About Bensons Locksmiths

Bensons Locksmiths (trading as Benson’s Locksmiths & Security Services) is an Australian locksmith and electronic security provider based in Alexandria, NSW, serving the wider Sydney area. They offer residential, commercial, strata and automotive locksmith services, including lock rekeying and replacement, key cutting, master key systems, access control, intercoms, alarms, CCTV, and safe supply and installation. The company also provides 24/7 emergency call-outs for lockouts and urgent security issues, and works with both individual customers and organisations such as real estate/strata managers and businesses.

A charge from Bensons Locksmiths may appear on your bank or card statement after you have used one of their services, such as an emergency lockout response, a scheduled lock change, key cutting, automotive key programming, or the purchase/installation of a safe or security system. In some cases, you might see a pre-authorisation or pending amount if your card was taken to secure a booking or call-out, or if a bond or deposit was required for special-order parts or safes. Recurring or repeated charges can occur where Bensons provides ongoing services to commercial or strata clients, such as regular maintenance, rekeying programs, or repeated call-outs billed to the same stored card.

To verify a Bensons Locksmiths charge, start by checking recent locksmith or security work at your home, business, vehicle, or investment property (including any services requested by your property manager or strata). Look for invoices, SMS confirmations, or emails from Bensons Locksmiths & Security Services, and compare the date and amount with the transaction on your statement. If you still have questions, contact them using the phone number or contact form listed on bensonslocksmiths.com.au, providing the transaction date, amount, and the name on the booking; they can look up your job, resend invoices, clarify after-hours surcharges, and correct any billing errors or duplicate charges if they occur.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bensons Locksmiths.

  1. BENSON BROS LOCKSMIT ALEXANDRIA AUS

Frequently Asked Questions

Why did Bensons Locksmiths charge my card when I don’t remember calling a locksmith?

Many Bensons Locksmiths charges are arranged through third parties, such as real estate agents, strata managers, or employers. If you live in a rental property, shared building, or have a company vehicle, the call-out may have been organised on your behalf but billed to your details. Check recent keys issued, locks changed, or building access updates with your agent, strata, or office before disputing the charge.

What types of services does Bensons Locksmiths usually bill for and how are costs structured?

Bensons Locksmiths typically bills for a call-out fee plus labour time and any parts used, such as new locks, cylinders, keys, remotes, or safe hardware. After-hours or emergency work usually attracts higher rates than standard business-hours bookings. Larger projects, such as master key systems or security installations, may be broken into a deposit and a final payment, which can appear as two separate charges on your statement. For specific pricing, refer to the quote or invoice provided or contact them via the details on their website.

Why do I see a pending or small test charge from Bensons Locksmiths?

If you provided your card details over the phone or online to secure a booking, Bensons Locksmiths (or their payment processor) may place a temporary pre-authorisation on your card to confirm funds. This can appear as a pending or small test amount that is not actually captured as a payment. These authorisations usually drop off automatically within a few business days, leaving only the final, actual charge for the completed job.

I was charged more than the quote from Bensons Locksmiths—why is the amount different?

Differences between the quote and final amount are often due to additional work or parts needed on site, after-hours or weekend surcharges, or extra keys or locks you approved during the visit. Sometimes a quote excludes GST, whereas the final invoice includes it, which can also change the total. Review your written quote and tax invoice side-by-side; if something doesn’t match what you agreed to, contact Bensons directly and they can explain the breakdown or correct any errors.

How can I get a copy of my invoice or receipt for a Bensons Locksmiths charge?

Invoices and receipts are usually issued at the time of service, either as a printed copy or via email or SMS. If you can’t find yours, visit bensonslocksmiths.com.au and use their contact details to request a reissued invoice, providing the name on the booking, property or vehicle details, and the approximate service date and amount. They can resend a tax invoice suitable for insurance or reimbursement claims.

How do I cancel or change a scheduled job with Bensons Locksmiths to avoid extra charges?

To cancel or reschedule a booking, you’ll need to contact Bensons Locksmiths directly via the phone number listed on their website as soon as possible. Some jobs, especially after-hours call-outs or work requiring special-order parts, may incur a call-out or cancellation fee if the technician has already been dispatched or materials have been ordered. When you call, ask them to confirm any applicable cancellation terms so you understand whether any charge will still apply.

How do I request a refund or dispute a charge from Bensons Locksmiths?

If you believe you were charged incorrectly, first contact Bensons Locksmiths with your transaction details, job address, and the name used for the booking and ask them to review the invoice. They can verify the technician’s notes, parts used, and any surcharges, and issue a partial or full refund if a billing error is confirmed. If you can’t resolve the issue directly, you can then contact your bank or card issuer to lodge a formal dispute, providing any correspondence and invoices as evidence.

Why am I seeing multiple Bensons Locksmiths charges in the same month?

Multiple charges often occur when there have been several separate visits—such as an initial call-out followed by a return visit to install ordered parts—or when Bensons services multiple properties or vehicles under your name. In commercial or strata settings, repeated small charges can reflect ongoing maintenance or repeated lock and key requests billed individually. Check each invoice or job reference number; if anything appears duplicated, contact Bensons and they can reconcile the transactions and adjust if needed.

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