Question 1

Why was I charged by Big Head Digital this month when I thought the project was finished?

Accepted Answer

Many clients move from a one‑off project (such as a new website build or initial campaign setup) into an ongoing monthly retainer for digital marketing management, SEO, or social media. If you’re seeing a monthly charge, check your proposal or service agreement to see whether it included continuing management or hosting/maintenance. These retainers generally continue on a rolling basis until you provide written notice to pause or cancel. Contact Big Head Digital directly if you are unsure whether you are on an ongoing plan.

Question 2

What are the typical billing amounts I might see from Big Head Digital?

Accepted Answer

Big Head Digital usually bills in Australian dollars (AUD) for project fees, monthly retainers, and website hosting or maintenance. Amounts can range from smaller monthly fees for basic support or hosting to higher charges for comprehensive marketing retainers or large projects, all of which should match a written proposal or invoice. Sometimes you may also see separate charges for media/ad spend that they manage on your behalf. The exact amount, frequency, and what’s included will be outlined in the quote or contract you approved.

Question 3

How does recurring billing work with Big Head Digital’s marketing retainers?

Accepted Answer

If your business is on a digital marketing, SEO, or social media management retainer, you are typically billed on a recurring monthly cycle in advance of services being delivered. The billing date is usually set in your agreement (for example, on the 1st or 15th of each month) and continues until you cancel in line with the agreed notice period. Retainers may cover strategy, reporting, optimisation, content creation, and account management, while ad spend is often budgeted separately. Check your proposal or invoice for your specific billing schedule and inclusions.

Question 4

Why do I see a small or unusual ‘Big Head Digital’ amount as a pending or temporary charge?

Accepted Answer

In some cases, a small pre‑authorisation or deposit may be processed when you first set up billing details or approve a new project or campaign budget. This can appear as a pending charge and is typically used to verify the payment method or secure the booking of services, and it should either convert into the agreed invoice amount or drop off after your bank releases the hold. If a pending charge does not clear or seems incorrect, contact your bank and reach out to Big Head Digital with a screenshot of the transaction so they can confirm what it relates to.

Question 5

How can I cancel or pause my services with Big Head Digital to stop future charges?

Accepted Answer

To cancel or pause ongoing services such as a monthly retainer, social media management, SEO, or hosting, you generally need to provide written notice as specified in your service agreement (often 14–30 days in advance of your next billing date). The most reliable way is to email or contact them via the form on bigheaddigital.com.au, clearly stating your business name, the services you wish to cancel, and the date you’d like them to end. You will usually retain access to active campaigns and support until the end of the already‑paid billing period. Any outstanding invoices for work already completed will still be due under your contract terms.

Question 6

How do I request a refund or dispute a charge from Big Head Digital?

Accepted Answer

Start by locating the corresponding invoice or proposal and confirming that the amount and description match the charge on your statement. If you still believe the charge is incorrect—such as duplicate billing, an unapproved amount, or services that were cancelled—contact Big Head Digital directly through the contact details on bigheaddigital.com.au and provide the transaction date, amount, invoice number, and your business details. They can investigate, correct any billing errors, and advise whether a refund, credit, or invoice adjustment is appropriate under your agreement. Avoid filing a chargeback with your bank until you’ve given them a chance to resolve the issue, as this can slow down the process for both sides.

Question 7

How can I get a copy of my invoice or receipt for a Big Head Digital charge?

Accepted Answer

Invoices and receipts are typically sent to the billing or accounts email address your business provided when engaging Big Head Digital, and may also be stored in your accounting system if integrated. If you can’t find the document, contact them via their website with your business name, ABN (if applicable), approximate charge date, and the last four digits of the card used. They can reissue invoices, statements, or receipts so you can reconcile the transaction in your accounting records. Keeping these on file will also help quickly verify any future charges.

Question 8

How do I contact Big Head Digital about a charge on my statement?

Accepted Answer

Visit bigheaddigital.com.au and use the contact form or the phone/email details listed on their Contact page to reach their team. When you get in touch, include your business name, your role, the transaction amount and date, and any invoice or reference numbers you have. Providing a screenshot of the bank statement line (with only the last four digits of the card visible) can also help them locate the payment quickly. They can then explain what the charge covers, confirm your current services, and update billing details if needed.

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