Billi Australia Pty Ltd

Home & Garden86% confidence

Billi Australia manufactures and supplies under-bench instant boiling, chilled, and filtered water systems for residential, commercial, and office use.

Thomastown, Victoria, Australia
billi.com.au
Owned by Strix Group plc

About Billi Australia Pty Ltd

Billi Australia Pty Ltd is an Australian manufacturer specialising in under-bench instant boiling, chilled, and filtered water systems for homes, offices, and commercial premises. Based in Thomastown, Victoria, they supply integrated tap systems, filtration units, and replacement filter cartridges, along with installation and maintenance services. Their products are commonly installed in office kitchens, corporate fit‑outs, hospitality venues, education facilities, and high-end residential kitchens, and are often purchased either directly from Billi, via their website (billi.com.au), or through plumbing and building contractors who source equipment from Billi.

A Billi Australia charge may appear on your bank or card statement if you or your organisation purchased a Billi water system, ordered replacement filters, booked a service or repair, or paid for installation or spare parts. Charges can be one‑off payments for equipment or call‑outs, annual or periodic fees for filter replacements or maintenance plans arranged with Billi or a Billi dealer, or deposits/authorization holds for online orders. In some cases, you may see a Billi charge even if you ordered through a plumber or kitchen company, because the underlying equipment was billed directly by Billi Australia.

If you’re unsure about a Billi Australia Pty Ltd charge, first check recent invoices, email receipts, or order confirmations from billi.com.au, your workplace facilities team, or your plumber or kitchen installer. Look for terms like “Billi,” “boiling/chilled tap,” “filter replacement,” or “service call” around the date of the charge. To clarify a transaction, you can contact Billi via the contact details on their website (billi.com.au) with the exact charge amount, date, and the name on the card; they can usually confirm whether it relates to a product purchase, service, or parts order. If the charge is not recognised after checking with family members, colleagues, or your building manager (for shared systems), contact your bank or card issuer to dispute or block the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Billi Australia Pty Ltd.

  1. BILLI AUSTRALIA PTY LT THOMASTOWN AU

Frequently Asked Questions

Why was I charged by Billi Australia Pty Ltd when I didn’t buy a tap myself?

Many Billi systems are supplied through third parties like plumbers, kitchen companies, office managers, or building/facilities teams. Even if you ordered a “boiling/chilled tap package” from a contractor, the equipment may be billed directly by Billi Australia, so the merchant name on your statement appears as BILLI AUSTRALIA PTY LTD, often with a Thomastown, VIC reference. Check any renovation, fit‑out, or maintenance invoices around the same date to see if a Billi system or filter was included.

What types of purchases typically show up as Billi Australia charges and in what amounts?

Common consumer transactions include replacement filter cartridges (typically in the low hundreds of AUD), service or maintenance call‑outs (often a few hundred dollars depending on labour and parts), and full system purchases, which can run into the high hundreds or thousands of AUD. For business and commercial customers, monthly or project‑based invoices can bundle multiple units, installation, and accessories into a single higher‑value charge. The exact amount will depend on your specific model, number of taps, and whether installation or repairs were included.

Can Billi Australia charges be recurring, like a subscription or regular service plan?

While Billi doesn’t operate a consumer streaming-style subscription, some customers or businesses set up recurring arrangements for scheduled filter replacements or routine maintenance. In these cases, you may see regular charges (for example every 6–12 months) for filter kits and labour if agreed in advance with Billi or a service partner. If you see a patterned repeat charge, check any filter replacement or maintenance agreements you’ve signed, or ask your office or building manager if they’ve authorised recurring Billi services.

How do I cancel or change an automatic filter replacement or service arrangement with Billi?

If you have an agreed recurring filter or service program directly with Billi, contact their customer service team using the details on billi.com.au and request cancellation or schedule changes before the next planned visit or shipment. Have your customer number, site address, and recent invoice handy so they can locate your account. If the arrangement was set up through a plumber, facilities company, or kitchen supplier, you’ll need to cancel it directly with that provider, who may in turn update their arrangements with Billi.

How can I request a refund or correction for a Billi Australia charge I believe is incorrect?

First, locate any invoice, order confirmation, or service report that corresponds to the charge and compare the billed items and amounts. If you believe you’ve been overcharged, billed twice, or charged after a cancellation, contact Billi via the support or contact form on billi.com.au or by phone, quoting the transaction amount, date, and invoice number if available. They can investigate and, where appropriate, process a refund or credit note; if you can’t resolve it with Billi, you can then raise a dispute with your bank or card issuer.

Why do I see a small or pending Billi Australia charge that later disappears or changes amount?

When you place an order online or over the phone, your bank may show a temporary pre‑authorization or pending transaction from Billi Australia to confirm your card, which can appear as a small hold or the full estimated amount. Once the order is finalised—after stock is confirmed, shipping calculated, or service completed—the final amount is captured and the initial hold is released or adjusted. If a pending charge remains for more than a few business days, contact your bank and Billi with the transaction details to confirm the status.

How do I contact Billi Australia to verify a charge or get a copy of my invoice?

Go to billi.com.au and use the Contact or Support section to find current phone numbers and email addresses for customer service in Australia. Provide your full name, business name (if applicable), site address, approximate date and amount of the charge, and the last four digits of the card used so they can search their system. They can usually confirm what was purchased (e.g., model, filters, service call) and email you a copy of the invoice or service report for your records.

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