Question 1

Why does my card statement show “SQ *BLACK CIRCLE ENTERPRI” or “BLACK CIRCLE ENTERPRI BECKLEYWV”?

Accepted Answer

Black Circle Bistro processes payments through Square under its legal entity name, Black Circle Enterprises LLC. Because of character limits, the descriptor can be truncated to something like “SQ *BLACK CIRCLE ENTERPRI” plus a Beckley, WV location, even though the actual restaurant name you visited is Black Circle Bistro.

Question 2

What types of purchases typically generate a charge from Black Circle Bistro?

Accepted Answer

Most charges come from in‑person dining, takeout, or to‑go orders at Black Circle Bistro, such as burgers, salads, sandwiches, sides, desserts, and beverages. Larger amounts may reflect meals for multiple people, add‑ons like cookies or specialty items, or gratuity added at the time of payment.

Question 3

Does Black Circle Bistro offer any recurring charges or subscriptions?

Accepted Answer

Black Circle Bistro is a traditional restaurant and does not typically bill on a subscription or membership basis. Charges are usually one‑time transactions tied to a specific visit or catering order. If you see multiple similar charges, they likely correspond to separate visits or orders rather than an automatic subscription.

Question 4

How can I get a copy of my receipt or check what was included in a charge from Black Circle Bistro?

Accepted Answer

If you provided an email or phone number at checkout, your receipt may have been sent digitally via Square. You can also contact Black Circle Bistro directly (using the phone or messaging options listed on their Facebook page or local listings) with the date, approximate time, and last four digits of your card so they can look up the transaction and provide a receipt reprint or details.

Question 5

Can I request a refund or adjustment for a mistaken charge from Black Circle Bistro?

Accepted Answer

Yes. If you believe you were charged incorrectly—for example, a duplicate transaction, wrong amount, or incorrect tip—reach out to Black Circle Bistro as soon as possible with your receipt or statement details. They can review the payment in their Square system and, if warranted, issue a partial or full refund back to your card. Refunds may take a few business days to appear, depending on your bank.

Question 6

Why do I see a small pending amount from Black Circle Bistro that later disappears or changes?

Accepted Answer

When you pay with a card, Square may place an initial authorization hold for the estimated total, including a default or tentative tip. Once the final amount is captured, the pending authorization is adjusted or falls off, which can look like a temporary or duplicate charge on your online banking until your bank updates the final transaction.

Question 7

How can I confirm that an unfamiliar Beckley, WV charge is really from Black Circle Bistro and not fraud?

Accepted Answer

Compare the transaction date and time to when you or anyone authorized on your card was in or driving through Beckley, WV, especially near Harper Road or the I‑64/I‑77 interchange. Check your email or texts for Square receipts from that day. If no one recognizes visiting the restaurant and you have no matching receipts, contact your bank immediately to report the transaction as unauthorized.

Question 8

Does Black Circle Bistro offer catering or large‑order services that might show as higher‑than‑usual charges?

Accepted Answer

Black Circle Bistro’s underlying entity, Black Circle Enterprises LLC, is registered for food services and may handle special food events or larger orders. A notably higher charge than a typical meal could be related to a large family order, group outing, or catered food. If the amount seems unexpectedly high, contacting the bistro to review the order details is the best first step.

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