Question 1

Why am I seeing a recurring BOC Limited charge on my bank or card statement?

Accepted Answer

BOC often bills customers on a recurring basis for ongoing cylinder rental, gas supply agreements, or equipment hire. If you hold gas cylinders or have a rental contract, you may see monthly or periodic rental and service fees. Log into your BOC MyAccount or review your latest rental invoice to see a breakdown of recurring charges. If you’re unsure whether you have an active rental or supply agreement, contact BOC customer service with your account number.

Question 2

What types of amounts does BOC Limited commonly charge, and why do they vary?

Accepted Answer

BOC charges can range from relatively small amounts for single gas refills or consumables, up to larger sums for bulk deliveries, multiple cylinder rentals, or equipment purchases. Your total may include gas product charges, cylinder rental fees, delivery or freight fees, and sometimes environmental or service surcharges. Business account customers might see consolidated monthly invoices, while cash or card customers may see individual transaction amounts from Gas & Gear stores or online orders. If an amount seems higher than expected, check your detailed invoice or order confirmation for the itemised breakdown.

Question 3

Why is there a small or pending BOC Limited charge on my card that later disappears or changes?

Accepted Answer

When you place an order online at boc.com.au or over the phone, BOC or your payment processor may place a temporary pre-authorisation hold on your card to verify the payment method. This can appear as a pending charge or a small test amount, which is automatically reversed once the payment is finalised or cancelled. The final posted amount may differ if your order was adjusted (for example, different cylinder quantities or freight costs). If a pending hold does not clear within several business days, contact your bank and BOC customer service with the transaction details.

Question 4

How can I check what I was billed for by BOC Limited and get a copy of my invoice or receipt?

Accepted Answer

If you have a BOC trade account or online profile, log into MyAccount via boc.com.au to view recent invoices, delivery notes, and statements, which will show exactly what you were charged for. For counter sales at Gas & Gear stores, check your email for an electronic receipt or refer to the printed receipt given at the time of purchase. You can also request invoice copies by calling BOC on 131 262 (Australia) or 0800 111 333 (New Zealand) or by using the contact form on the website. Having your customer number or approximate transaction date and amount will help them locate the correct document quickly.

Question 5

How do I cancel or pause BOC cylinder rental or ongoing services to stop recurring charges?

Accepted Answer

To stop recurring rental charges, you generally need to return all rented cylinders or equipment and formally terminate your rental or supply agreement with BOC. Contact your local BOC branch or call customer service to arrange cylinder collection or to book a return at a Gas & Gear store, and ask them to confirm in writing that rental on those items will cease. For account-based supply contracts, you may need to provide written notice in line with your agreement’s terms. Always keep documentation of returns and contract changes in case you need to dispute future rental charges.

Question 6

How can I request a refund or dispute a BOC Limited charge I don’t recognise or believe is incorrect?

Accepted Answer

If you suspect you’ve been overcharged, billed twice, or don’t recognise a BOC transaction, first check your invoices, delivery notes, and any recent orders placed by your staff or account users. If the charge still appears incorrect, contact BOC customer service with your account number, invoice number (if available), and a screenshot or statement showing the disputed amount. BOC can investigate issues such as duplicate transactions, misallocated payments, or incorrect rental or delivery fees and, where appropriate, process a credit or refund back to your account or original payment method. You should also inform your bank or card issuer if you believe the card has been used without authorisation.

Question 7

How do I contact BOC Limited about a mystery charge or an issue with my billing account?

Accepted Answer

In Australia, you can call BOC on 131 262; in New Zealand, call 0800 111 333 for customer service and account queries. You can also visit boc.com.au to access MyAccount, use online contact forms, or find details for your nearest Gas & Gear store if you prefer to speak with someone in person. When you contact them, have ready your company or customer name, account number, invoice or order numbers, and the exact amount and date of the charge in question. This information allows BOC to quickly locate the transaction and explain or correct the charge.

Question 8

Could someone else on my BOC account have made this purchase or rental that I’m being charged for?

Accepted Answer

Many business and trade accounts with BOC allow multiple authorised users to place orders, rent cylinders, or make in-store purchases under the same account. If you see an unfamiliar charge, check internally with staff who may have collected gas, equipment, or safety products from a Gas & Gear outlet or arranged a delivery. Your detailed BOC invoice often lists delivery addresses, purchase order numbers, or contact names that can help you identify who initiated the transaction. If needed, BOC can confirm order details associated with your account to help you track down the origin of the charge.

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