Question 1

Why do I see a charge from “Bombay Central” on my bank statement?

Accepted Answer

A charge from Bombay Central usually means you paid for a meal, takeaway order, or catering service at the Indian restaurant located in Central Park Mall, Chippendale. Check whether you or someone in your household recently visited Central Park Mall in Sydney, ordered Indian food in that area, or attended an event that used Bombay Central catering around the transaction date.

Question 2

What are typical amounts I might be charged by Bombay Central?

Accepted Answer

Typical single-visit charges can range from around AUD $20–$40 for a solo meal to AUD $60–$150 or more for couples, groups, or family orders, depending on dishes and drinks ordered. Catering or large group bookings may result in higher totals or split payments, so you might see one large charge or several smaller ones corresponding to a deposit and a final balance.

Question 3

Can Bombay Central place a pre-authorisation or pending hold on my card?

Accepted Answer

For larger group bookings or when opening a tab, Bombay Central may process a temporary pre-authorisation on your card to confirm funds. This can show as a pending charge that is either adjusted to the final bill amount or released by your bank within a few business days. If you see both the pre-authorisation and the final charge, the hold should drop off automatically; contact your bank if it does not.

Question 4

How can I get a copy of my receipt for a Bombay Central charge?

Accepted Answer

If you need a receipt, first check your email, SMS, or food delivery app history if you ordered online or via an app. For in-venue payments, contact Bombay Central using the details on your original receipt or via the Central Park Mall website’s tenant directory, and provide the date, time, amount of the transaction, and the last four digits of your card so staff can search their point-of-sale records.

Question 5

How do I dispute or request a refund for a Bombay Central transaction?

Accepted Answer

Contact Bombay Central directly as soon as you notice a potential billing error, such as being charged twice or charged the wrong amount. Have your receipt or bank statement details ready and explain the issue so they can verify the payment and process a correction or refund if appropriate. If you cannot resolve the issue with the restaurant, reach out to your bank or card issuer to raise a dispute with supporting documentation.

Question 6

Why is my Bombay Central charge higher than the amount on the menu?

Accepted Answer

Your final bill may be higher than menu prices due to added items (such as drinks, desserts, or sides), public holiday or weekend surcharges, and any tip you chose to include at the terminal. If you ordered through a delivery platform, the total can also include service fees and delivery charges from that app. Compare your statement with your itemised receipt or in-app order summary to see a breakdown of the total.

Question 7

I cancelled my catering or group booking at Bombay Central—why do I still see a charge?

Accepted Answer

Some catering or group bookings may require a deposit or may be subject to a cancellation policy, especially if cancelled close to the event date. If you cancelled, the deposit may be partially or fully non-refundable depending on the terms you agreed to when booking. Contact Bombay Central with your booking confirmation to clarify their policy and whether any refund or credit is available.

Question 8

How can I contact Bombay Central about a charge I don’t recognise?

Accepted Answer

Use the contact information printed on your receipt if you have one, or search for Bombay Central via the Central Park Mall website (centralparkmall.com.au) to find their listing and contact details. When you call or email, provide the transaction date, exact amount, card type, and last four digits of your card so staff can look up the payment and confirm what was purchased.

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