Box

Software90% confidence

Box is a cloud content management and collaboration platform that enables organizations to securely store, share, and manage files and workflows across devices and teams.

Redwood City, CA
box.com

About Box

Box is a cloud content management and collaboration platform used by individuals, small businesses, and large enterprises to securely store, share, and manage files online. Based in Redwood City, CA, Box offers secure file storage, document collaboration, workflow automation, e-signatures (Box Sign), data governance, and integrations with tools like Microsoft 365, Google Workspace, Salesforce, and Slack. They provide both free and paid plans, including individual (Personal Pro) and multiple business and enterprise tiers designed for teams and organizations that need advanced security, compliance, and administration features.

A charge from Box may appear on your bank or card statement if you’ve paid for a Box subscription or add‑on service. Common scenarios include monthly or annual billing for Box Personal Pro, Business Starter, Business, Business Plus, or Enterprise plans, as well as charges for add-ons like additional storage or Box Governance (for business customers). You might also see a charge after a free trial automatically converts to a paid subscription if it isn’t cancelled in time. In some cases, you could see a small temporary authorization hold when you first sign up or update your payment method, which typically disappears after your bank releases it.

If you’re unsure about a Box charge, start by signing in at box.com, going to your Account or Admin Console (for admins), and checking your billing history and active subscriptions. Look in your email (including spam/junk) for invoices or receipts from Box, usually sent to the account owner or billing contact. For further help, visit support.box.com to open a support ticket or use their help center and community forums; business and enterprise customers may also have access to phone or chat support. If you still can’t identify the charge, contact your bank or card issuer and, if needed, work with them to dispute unauthorized transactions after attempting to resolve the issue with Box support.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Box.

  1. Box_UK London GB

Frequently Asked Questions

Why do I see a charge from Box on my bank or credit card statement?

You’re typically charged by Box for a paid subscription such as Personal Pro, Business Starter, Business, Business Plus, or an Enterprise agreement, or for related add-on services tied to your Box account. The descriptor may appear as “BOX.COM”, “BOX INC”, “BOX*SUBSCRIPTION”, or a similar variation. Review your Box account at box.com under your account or Admin Console billing settings to match the date and amount of the charge with your invoices.

What are the typical Box subscription prices that might match the amount I was charged?

Box offers several common plans in the U.S.: Personal Pro is typically around $14/month when billed monthly; Business Starter is around $7/user/month; Business is around $20/user/month; and Business Plus is around $33/user/month, with Enterprise plans priced by custom quote. Many business plans can also be billed annually, which means you might see a larger one-time charge covering a full year. Taxes and regional pricing can cause slight variations in the exact amount you see on your statement.

Why was I charged by Box after a free trial ended?

Box usually runs time-limited trials (often 14 days) for certain paid plans. When you start a trial and enter your payment details, the subscription is set to automatically convert to a paid plan at the end of the trial unless you cancel before the trial expiration date. If you see a recent Box charge right after your trial period, it’s likely your trial rolled into a paid subscription; you can confirm this in your Box billing settings or invoices.

How can I cancel or downgrade my Box subscription so I stop getting charged?

If you’re on an individual self-serve plan (like Personal Pro or some small business plans), sign in at box.com, go to your Account or Admin Console, then Billing, and choose the option to downgrade, cancel, or not renew at the end of your term. For business and enterprise customers with contracts or multiple users, cancellation or downgrades may require contacting your Box account representative or opening a billing support ticket at support.box.com. After cancelling, you’ll usually retain access until the end of your current billing period, and future renewals will be stopped.

Does Box offer refunds if I was charged but didn’t mean to renew?

Box’s standard policy is that subscription fees, especially for annual or contract-based business plans, are generally non-refundable once a term renews, though they may make exceptions in limited situations (for example, very recent renewals or mistaken self-serve purchases). If you believe you were charged in error or didn’t intend to renew, log in and review your billing details, then submit a ticket via support.box.com with your account email, invoice number, and a short explanation. The billing team can review your case and let you know if a credit, adjustment, or exception is possible; ultimate decisions are at Box’s discretion and may depend on timing and contract terms.

Why do I see a small $1 or low-value pending charge from Box?

A small $0–$1 authorization or low-value pending charge can appear when you first add or update a payment method with Box. This is a temporary authorization your bank uses to verify that the card is valid; it’s not an actual fee collected by Box. These holds typically disappear or convert to $0 within a few business days once your bank releases the authorization.

How can I verify which Box account or organization a specific charge is linked to?

First, check all email addresses you might have used with Box (personal, work, or older addresses) for invoices or payment receipts around the charge date. If you’re part of a company using Box, the charge may be under your organization’s main admin or billing contact rather than your individual login. If you still can’t match the charge, contact Box via support.box.com and provide the last 4 digits of the card, card type, approximate amount, and date of the charge; they can help locate the related account, subject to privacy and security policies.

How do I contact Box about a billing problem or an unrecognized charge?

Go to support.box.com and sign in with your Box account if possible, then create a support case under the Billing or Accounts category and describe the issue, including any invoice numbers or screenshots of the charge (masking full card details). Self-serve users get web-based support, while business and enterprise customers may also have access to priority support, chat, or phone options through their Admin Console. If you suspect the charge is fraudulent and you cannot identify any associated Box account, notify your bank or card issuer right away to secure your card and initiate a dispute if needed.

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