BoxBrownie.com

Software93% confidence

BoxBrownie.com is an Australian proptech company that provides online photo editing, virtual staging, floor plan redraws, renders, and related visual marketing services primarily for the real estate industry.

Buderim, Queensland, Australia
boxbrownie.com

About BoxBrownie.com

BoxBrownie.com is an Australian proptech company based in Buderim, Queensland, that specializes in fast, professional real estate image editing and visual marketing services. Through their online platform (boxbrownie.com), they offer photo enhancement, virtual staging, object removal, day-to-dusk conversions, floor plan redraws, 3D renders, and other property marketing solutions. Their services are used by real estate agents, photographers, property managers, home builders, and commercial property professionals worldwide, with 24/7 order processing and support.

A BoxBrownie.com charge may appear on your bank or card statement when you place an order for photo editing, virtual staging, floor plans, or renders, or when you purchase prepaid credit bundles in your BoxBrownie account. Most services are billed on a pay-as-you-go basis, typically per image or per project (for example, basic photo editing often falls in the low single-digit US dollars per image, while virtual staging and floor plans are higher-value services). You might also see charges for add-ons such as rush turnaround, additional images, or higher-complexity renders. In some cases, you may notice a small temporary authorization hold when you first add or update a payment method; this is used to verify the card and is usually reversed automatically.

If you’re unsure about a BoxBrownie.com charge, start by logging into your account at boxbrownie.com and checking the "Billing" or "Orders" section for recent jobs, invoices, or credit purchases that match the date and amount on your statement. Look in your email inbox (and spam/junk folder) for order confirmations or tax invoices from BoxBrownie.com for additional detail. For questions or disputes, you can contact their support team via the live chat on their website or by emailing support@boxbrownie.com with your account email, the last four digits of the card charged, and the transaction date and amount. Common billing issues—such as duplicate orders, misunderstanding of per-image pricing, or unused credit—are usually resolved by clarifying your order history, issuing a corrected invoice, or, where appropriate, offering a rework or credit to your account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BoxBrownie.com.

  1. Box Brownie Mooloolaba AUS

Frequently Asked Questions

Why did I get a charge from BoxBrownie.com and what are typical amounts?

BoxBrownie.com charges you when you submit photo editing, virtual staging, floor plan, or rendering jobs, or when you buy prepaid credit in your account. Basic photo enhancement jobs often total in the low single-digit US dollars per image, while virtual staging and floor plan redraws commonly range from roughly US$20–$50 per job, with large 3D rendering projects costing more. The exact amount depends on how many images you uploaded, the services selected, and any rush or add-on options you chose. You can see a line-by-line breakdown of costs in your Order or Billing history when you log into boxbrownie.com.

Does BoxBrownie.com have subscriptions or recurring billing?

BoxBrownie.com primarily operates on a pay-as-you-go model, so in most cases there is no automatic monthly subscription. You are charged when you place an order or purchase credits, and you won’t be billed again unless you submit new work or authorize another purchase. If you work with BoxBrownie through an enterprise or integrated partner arrangement, any recurring or contract-based billing will be clearly outlined in your agreement and invoices. If you see a repeated charge, check whether you or your team are regularly submitting jobs or if your CRM/photography system is auto-sending work to BoxBrownie.

How can I view invoices or receipts for my BoxBrownie.com charges?

Log into your BoxBrownie.com account and go to the "Billing," "Invoices," or "Order History" section to download invoices for each completed job or credit purchase. Confirmation emails with invoice details are also sent to the registered account email whenever a payment is processed. If you need a consolidated statement, tax invoice, or can’t find a specific receipt, contact support via the website chat or email support@boxbrownie.com and include your company name and relevant dates.

How do I stop further charges or prevent new orders from being billed?

Because BoxBrownie.com bills per job rather than via a standard subscription, the most direct way to stop future charges is simply to stop submitting new work through your account or connected apps. If multiple team members have access, review your user list and remove or restrict users who shouldn’t be placing orders. You can also remove or update stored payment methods in your account settings so that no new work can be automatically billed without your knowledge. For enterprise or partner accounts with agreed recurring services, contact your BoxBrownie account manager or support@boxbrownie.com to adjust or suspend services.

Why do I see a small BoxBrownie.com charge or a $0–$2 pending transaction on my card?

A small temporary authorization (often between $0 and $2 or a small equivalent in your local currency) may appear when you first add or update a credit or debit card in BoxBrownie.com’s system. This is an industry-standard card verification process and is not an actual sale. The hold should automatically drop off your statement or convert to a $0 transaction within a few business days. If it remains pending longer than a week, contact your bank or reach out to BoxBrownie support with a screenshot of the transaction.

How do I request a refund or credit for a BoxBrownie.com charge I don’t recognize or am unhappy with?

Start by checking your Order History to confirm which job or credit purchase the charge relates to, then open that order to review the deliverables. If you believe the work doesn’t meet the advertised standard, or if there is a duplicate or unauthorized order, contact BoxBrownie.com support via live chat or email support@boxbrownie.com, providing the job ID, invoice number, and transaction date and amount. Their team typically offers free reworks for quality issues and may issue partial or full credits/refunds on a case-by-case basis once they’ve investigated the situation. For suspected fraud, also notify your bank and consider changing your account password and updating user permissions.

Can I pause or close my BoxBrownie.com account so it can’t be used for future charges?

Yes. If you no longer wish to use BoxBrownie.com, you can remove your saved payment methods and request that your account be deactivated by contacting support@boxbrownie.com or using the chat function on their website. Deactivation will prevent new orders from being placed under that login, though it won’t remove historical invoices from your records. If your BoxBrownie account is integrated with another platform (such as a CRM or photography system), be sure to disconnect that integration as well to stop automated job submissions.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare BoxBrownie.com

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you