Brevo

Software96% confidence

Brevo (formerly Sendinblue) is a Paris-based SaaS platform offering email marketing, marketing automation, CRM, and communications tools for businesses. Charges under “SENDINBLUE PARIS” typically relate to subscription fees or usage-based billing for its marketing and messaging services.

Paris, France
brevo.com

About Brevo

Brevo, formerly known as Sendinblue, is a cloud-based marketing and communications platform that provides email marketing, SMS messaging, marketing automation, transactional email, live chat, and lightweight CRM tools for businesses of all sizes. The company focuses on helping businesses manage customer relationships and run campaigns through a single interface, with tiered plans based on features and message volume. Although the platform has rebranded to Brevo, many billing descriptors and invoices may still reference “Sendinblue,” especially for older accounts or legacy agreements.

A charge labeled “SENDINBLUE PARIS” on your card statement is usually associated with a Brevo/Sendinblue subscription plan, add-on services (such as higher email/SMS volume), or pay-as-you-go credit purchases. These are typically recurring monthly or annual charges, but can also be one-time top-ups for SMS or email credits, or charges for overage usage beyond included plan limits. Users who signed up for Brevo/Sendinblue to send newsletters, marketing campaigns, or transactional emails from their website or e-commerce store are the most likely to see these charges.

If you’re unsure about a charge, start by logging into your Brevo (Sendinblue) account using the email address you may have used when registering; check the Billing or Subscription section for invoices and recent payments that match the amount and date on your statement. Invoices can usually be downloaded for your records. If you still have questions or believe the charge is incorrect, you can contact Brevo support via their help center or in-app support, providing the last four digits of the card, the charge date, amount, and billing descriptor (e.g., “SENDINBLUE PARIS”). For unrecognized or fraudulent charges, you should also contact your bank or card issuer to dispute the transaction and block future payments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Brevo.

  1. SENDINBLUE PARIS

Frequently Asked Questions

Why does my statement say “SENDINBLUE PARIS” instead of Brevo?

Brevo rebranded from its former name Sendinblue, and many billing systems and merchant descriptors still use “SENDINBLUE PARIS” as the billing label. Even though the product is now marketed as Brevo, legacy descriptors and some invoices may continue to reference Sendinblue while the underlying company remains the same.

What types of charges can I expect from Brevo/Sendinblue?

Common charges include recurring monthly or annual subscription fees for marketing/automation plans, upgrades to higher tiers, and one-time purchases of email or SMS credits. You may also see charges related to overage usage if you exceed the email or SMS quota included in your plan.

How can I verify which Brevo/Sendinblue account is linked to this charge?

Try logging in at brevo.com using any email addresses you might have used for business tools or newsletters. Once logged in, go to your Billing or My Plan section to view invoices and recent payments. Each invoice will list the billing date, amount, and payment method so you can match it to the transaction on your card statement.

How do I cancel my Brevo/Sendinblue subscription to stop future charges?

Log into your Brevo account, go to the Billing or Subscription/My Plan section, and follow the prompts to downgrade to a free plan or cancel your paid plan. Make sure you complete all confirmation steps and check that the next renewal date shows no further billing. If you purchased through a reseller or integration, you may need to manage cancellation through that partner instead.

Can I get a refund for a Brevo/Sendinblue charge I didn’t intend to make?

Refunds are handled case by case. If you believe a charge was made in error—such as an accidental plan upgrade, unintended renewal, or unrecognized transaction—contact Brevo support via their help center with your invoice number and transaction details. They can review eligibility for a refund or credit, but note that many SaaS subscriptions renew automatically according to the agreed terms.

Why do I see multiple Brevo/Sendinblue charges in the same month?

Multiple charges can occur if you upgraded your plan mid-cycle, purchased additional email/SMS credits, or exceeded your included sending limits and incurred overage fees. Check the invoice history in your Brevo account to see a breakdown of recurring subscription charges versus one-time top-ups or usage-based billing.

Does Brevo/Sendinblue place small authorization holds on my card?

In some cases, Brevo’s payment processor may place a small temporary authorization when you add or update a payment method to verify the card. These holds are usually for a small amount and are automatically released by your bank within a few days, never resulting in a finalized charge.

How can I contact Brevo if I have questions about a specific charge?

Visit the help center on brevo.com and log in to submit a support request, or use the in-app support/contact form if you’re already signed in. Include the date, amount, currency, and the descriptor “SENDINBLUE PARIS” from your statement, as well as any related invoice numbers, so the support team can quickly locate the transaction.

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