Broadbean Catering & Events

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Broadbean Catering & Events is a Canberra-based catering company providing food and event services for weddings, corporate functions and special events, and is the exclusive caterer for the National Portrait Gallery and National Museum of Australia.

Canberra, ACT, Australia
broadbeancatering.com.au

About Broadbean Catering & Events

Broadbean Catering & Events is a Canberra-based hospitality company specialising in premium catering and event management. Operating across the ACT region, they provide tailored menus and full-service event solutions for weddings, corporate functions, conferences, gala dinners and private celebrations. Broadbean is the exclusive on-site caterer for the National Portrait Gallery and the National Museum of Australia, and also services a range of other venues around Canberra, offering canapés, plated meals, buffets, beverage packages and bespoke menu design.

A charge from “Broadbean Catering & Events,” “Broadbean Catering,” or a similar descriptor may appear on your bank or card statement after you pay for event catering, venue hire with catering, bar packages, or function deposits. This can include wedding packages, corporate event catering, conference day-delegate packages, private parties, or minimum-spend arrangements at the National Portrait Gallery or National Museum of Australia. You may also see multiple transactions if you’ve paid an initial deposit, staged progress payments, final balance, or post-event bar tab and add-ons; in some cases, a temporary pre-authorisation hold may appear when a card is used to secure a bar tab or incidental charges.

If you’re unsure about a Broadbean charge, first check recent event bookings, venue hires, or catering orders you (or your organisation) made in Canberra, including weddings, work functions or gallery/museum events. Review your email correspondence and invoices from Broadbean Catering & Events, accessible via your email or corporate accounts payable records, and compare dates and amounts to the transaction. For questions or disputes, contact Broadbean directly through the details on their website (broadbeancatering.com.au) or via the event coordinator you dealt with; have your event date, venue, invoice number and charge amount ready. If you still believe the charge is incorrect after speaking with them, you can then contact your bank or card issuer to investigate further.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Broadbean Catering & Events.

  1. BROADBEAN CATERING PTY PARKES AUS

Frequently Asked Questions

Why was I charged by Broadbean Catering & Events when my event hasn’t taken place yet?

Broadbean commonly requires an upfront deposit or progress payments to secure your event date, venue and catering services. This payment can be due several weeks or months before the event itself, so the charge may appear long before the function occurs. Check your proposal or booking confirmation, which will outline the deposit schedule and due dates for each instalment.

What are typical amounts Broadbean Catering & Events might charge my card?

Broadbean’s charges vary depending on the type and size of your event, and may range from a few hundred dollars for small functions to several thousand dollars for weddings, corporate events and large receptions. You might see an initial deposit (often a percentage of the quoted total), followed later by one or more larger balance payments. Itemised amounts and inclusions will be listed on your formal quote or tax invoice sent by Broadbean.

How do I change, cancel or postpone a Broadbean Catering & Events booking to avoid further charges?

To change, cancel or postpone your event, you need to contact Broadbean directly via the contact form or phone details on broadbeancatering.com.au, or reply to your original booking email so your assigned coordinator receives the request. Cancellation and postponement terms, including any forfeited deposits or change fees, are set out in your signed booking agreement. Because lead times and food ordering are involved, fees may increase the closer you are to the event date, so it’s best to reach out as early as possible.

How do I request a refund or dispute an amount charged by Broadbean Catering & Events?

Start by locating your invoice or proposal from Broadbean and confirming what was agreed to, including guest numbers, menu selections and beverage packages. If you still believe you were overcharged or billed incorrectly, contact Broadbean’s accounts or events team using the email/phone shown on your invoice or their website, and provide your invoice number, event date, and the exact amount in question. They can review the transaction, adjust any errors, or explain charges such as additional guests, upgraded menu items or extended bar tabs; if no resolution is reached, you can then speak with your bank about a formal dispute.

Why do I see multiple Broadbean charges, including a smaller one followed by a larger one?

It’s common for Broadbean to process payments in stages: an initial deposit to confirm the booking, potential interim payments if your event is large, and a final balance payment closer to the event date. Additional post-event charges can also appear if your bar tab exceeded the minimum spend, if guest numbers increased, or if you added menu upgrades. Review your contract and any updated event orders sent by your coordinator, as these will show how the total was split across different payments.

Can Broadbean Catering & Events place a pre-authorisation or temporary hold on my card?

Yes. If you open a bar tab or provide a card to secure incidental charges at an event, Broadbean (or the venue operating under their catering agreement) may place a pre-authorisation hold to confirm your card’s validity and available funds. This hold can appear as a pending charge on your statement, typically for an estimated spend amount, and should either drop off or be adjusted to the final amount within a few business days, depending on your bank’s processing times.

How can I get a copy of my Broadbean Catering & Events invoice or receipt to verify this charge?

Invoices and receipts are normally emailed to the person or organisation that made the booking, often from a Broadbean accounts or events email address. Search your email for “Broadbean Catering,” the venue name (National Portrait Gallery or National Museum of Australia), and your event date. If you can’t find it, contact Broadbean via their website or the phone/email on their site and ask for a copy, providing the event name, date, venue and the name the booking was made under.

What should I do if a Broadbean charge is under my company card but I don’t recognise the event?

Broadbean frequently caters corporate meetings, conferences, and client functions, so the charge may correspond to an event organised by a colleague or department within your organisation. Check with your finance or events team and review internal calendars, purchase orders, or room-booking systems for events held at the National Portrait Gallery, National Museum of Australia, or other Canberra venues on or near the transaction date. If no one recognises the booking, contact Broadbean with the transaction date and amount; they can usually confirm the booking name and company, helping you verify whether the charge is legitimate for your organisation.

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