BrowserStack is a cloud-based software testing platform that enables developers and QA teams to test websites and mobile applications across a wide range of browsers, devices, and operating systems.
BrowserStack is a cloud-based software testing platform used by developers, QA teams, and organizations to test websites and mobile apps across thousands of real browsers, devices, and operating systems. Their main products include Live (manual browser testing), Automate (automated Selenium/Cypress/Playwright testing), App Live (manual mobile app testing), App Automate (automated mobile app testing), and Percy (visual testing). The company is headquartered in Mumbai, India, and serves customers globally, from individual developers to large enterprises.
A BrowserStack charge may appear on your bank or card statement if you or someone in your organization signed up for a paid BrowserStack plan, started a free trial and then continued into a paid subscription, or upgraded from a trial to a paid tier. Charges are usually recurring monthly or annually, depending on the plan you selected, and may show descriptors such as “BROWSERSTACK”, “BROWSERSTACK.COM”, or a similar variation. You might also see test or temporary authorization holds when you first add or update a payment method, or prorated amounts if you change plans or add more users mid-cycle.
If you’re unsure about a BrowserStack charge, start by logging into your account at browserstack.com and checking the “Billing” or “Subscriptions” section for active plans, invoices, and payment history. Look for confirmation emails from BrowserStack sent to the address used during signup, as they normally include plan details, renewal dates, and invoice links. For any discrepancies, refund questions, or to cancel/modify your subscription, you can contact BrowserStack Support through their Help & Support page or by emailing support@browserstack.com, providing the last 4 digits of the charged card, the transaction date, and amount so they can quickly locate your account and clarify the charge.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BrowserStack.
Why did I get a recurring charge from BrowserStack?
BrowserStack works on a subscription model, so you’ll be billed automatically at the start of each billing cycle (monthly or annually) for any active plan, such as Live, Automate, App Live, App Automate, or Percy. If you started with a free trial and did not cancel before the trial ended, the subscription may have converted to a paid plan and begun billing. Check your account’s Billing section at browserstack.com to confirm which subscription is active and when it renews.
What are typical BrowserStack subscription prices and common charge amounts?
BrowserStack offers multiple plans, and charges vary by product, user count, and billing frequency. As a rough guide, individual plans for Live or App Live often start around the equivalent of US$29–$49 per month when billed annually, while Automate, App Automate, and Percy plans are usually higher (often in the US$99–$500+ per month range) depending on concurrency and features. Larger team and enterprise plans may be billed annually in higher amounts and can appear as one large charge each year. To see your exact pricing, open your BrowserStack dashboard, go to Billing, and review your current plan and invoices.
How do I cancel or pause my BrowserStack subscription so I don’t get future charges?
To cancel, log in to your BrowserStack account, go to the Billing or Subscriptions section from your dashboard, and choose the plan you want to cancel. Follow the on-screen steps to downgrade or cancel; you’ll typically retain access until the end of the current billing period, and you won’t be charged again unless you reactivate or upgrade. If you don’t see a self-serve option (common for enterprise accounts), contact BrowserStack Support or your account manager to request cancellation. Make sure you receive a confirmation email and note the effective end date of your subscription.
Why do I see a small or temporary BrowserStack charge (like $1) that then disappears?
BrowserStack may place a small authorization hold when you add or update your payment method to verify that the card is valid and can accept online charges. These holds can appear as very low amounts (for example, $0–$2) and are not actual payments; they are automatically released by your bank or card issuer, usually within a few business days. If a small charge remains pending for longer than a week, contact your bank and, if needed, reach out to BrowserStack Support with a screenshot of the transaction.
How can I get a refund or dispute a BrowserStack charge I don’t recognize?
First, confirm whether a colleague, team member, or developer in your company may have created a BrowserStack account using your card, as many accounts are team-related. Then log in to BrowserStack (or use the “Forgot password” option with any email that might be linked) and check Billing → Invoices to review what was purchased. If you still don’t recognize the charge or believe it was made in error, contact BrowserStack at support@browserstack.com or via their Help & Support page with the transaction date, amount, billing name, and the last 4 digits of the card; they can investigate and, where appropriate, advise on eligibility for a refund or account closure. If you suspect fraud and can’t locate any account, also notify your bank or card issuer immediately.
How do I contact BrowserStack about a billing or account issue?
For billing questions, refunds, or charge clarifications, you can contact BrowserStack Support by submitting a request through the Help & Support section at browserstack.com or by emailing support@browserstack.com. Include details such as your account email, company name, invoice number (if available), transaction date, amount, and the last 4 digits of the card used. Priority and live support options (such as faster email responses or dedicated account contacts) may be available for team or enterprise plans, so check your plan’s support entitlements in your account.
Why was I charged again by BrowserStack after changing my plan or adding users?
When you upgrade your BrowserStack plan, switch billing frequency, or add more users or parallel sessions, you may see prorated charges for the remainder of your current billing cycle. This can result in an additional mid-cycle bill or an unusually high one-time charge that reflects the upgrade plus a credit for unused time on your previous plan. You can view a line-item breakdown of these adjustments in the Invoices section of your BrowserStack dashboard; if anything seems incorrect, contact Support with the invoice number for clarification.
How can I see which BrowserStack products I’m paying for and get a copy of my invoices?
Sign in at browserstack.com and go to the Billing or Invoices section of your account dashboard to see all active subscriptions (such as Live, Automate, App Live, App Automate, and Percy) and their renewal dates. From there you can download detailed invoices or receipts for each charge, which list the plan type, billing period, tax/VAT (if applicable), and total amount. If you can’t access the account tied to the charge, reach out to support@browserstack.com with your transaction details so they can help locate the correct account and resend invoices.