Building & Industrial Supplies Group

Home & Garden86% confidence

Building & Industrial Supplies Group (BISG) is an Australian network of trade outlets supplying fasteners, tools, and building and industrial products to the construction, mining, engineering and industrial sectors.

New South Wales, Australia
bisg.com.au
Owned by Metal Manufactures Pty Limited

About Building & Industrial Supplies Group

Building & Industrial Supplies Group (BISG) is a national Australian trade supplier that brings together a portfolio of long‑standing local brands such as The Bolt Barn, Brands Building & Industrial Supplies, Building Component Sales and others. Through around 20 owned outlets and its membership of the CSS Buying Group, BISG supplies a wide range of products including fasteners, power tools, safety gear, concrete and formwork accessories, building hardware, adhesives, and general industrial supplies to builders, contractors, manufacturers and maintenance teams across Australia.([bisg.com.au](https://bisg.com.au/about-us/?utm_source=openai))

A card charge with a descriptor like “BUILDING & INDUSTRIA GRAFTON NSWAU” is very likely a transaction processed by Building & Industrial Supplies Group for its Grafton trade outlet, commonly branded locally as The Bolt Barn, which specialises in fasteners, tools and industrial supplies for the trade, construction and manufacturing industries.([boltbarn.com.au](https://www.boltbarn.com.au/grafton/?utm_source=openai)) This could represent purchases of tools, fixings, consumables, safety equipment or other building‑related materials, and may be associated with a trade account invoice, a one‑off counter sale, phone/email order, or online order that BISG processes centrally. Some businesses may also see periodic charges if they place recurring or frequent supply orders on an open‑account basis.

If you’re unsure about a BISG charge, start by checking recent invoices, purchase orders, and email confirmations from The Bolt Barn or other BISG‑owned outlets you use, especially around Grafton or nearby regions. Look for the transaction date and amount on your statement and match it to dated invoices or delivery dockets. For clarification, you can contact the Grafton store directly or use the contact details on the BISG website to query the transaction, request copies of invoices, or confirm which outlet processed the payment. Keeping trade account numbers handy and noting purchase order references on your card payments will make it easier for BISG staff to locate the sale and resolve any billing questions.([boltbarn.com.au](https://www.boltbarn.com.au/grafton/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Building & Industrial Supplies Group.

  1. BUILDING & INDUSTRIA GRAFTON NSWAU

Frequently Asked Questions

Why does my bank statement show “BUILDING & INDUSTRIA GRAFTON NSWAU” instead of The Bolt Barn?

Building & Industrial Supplies Group is the corporate entity behind local brands such as The Bolt Barn. Purchases made at The Bolt Barn Grafton may be processed under the BISG name, so the descriptor can appear truncated as “BUILDING & INDUSTRIA GRAFTON NSWAU” on your Visa statement even though you bought from The Bolt Barn store in Grafton.

What type of purchases typically generate a charge from Building & Industrial Supplies Group in Grafton?

Charges from Building & Industrial Supplies Group in Grafton usually relate to trade purchases of fasteners, power tools, hand tools, safety gear, concrete and formwork accessories, or other industrial and building supplies bought at or invoiced through the local BISG outlet (trading as The Bolt Barn). Review your recent tool and materials purchases or delivery dockets around the transaction date.

Could this BISG charge be linked to my trade account rather than a one‑off card purchase?

Yes. Many customers hold trade accounts with BISG outlets. If you’ve arranged to pay an account balance or specific invoice by card, the charge may appear under the Building & Industrial Supplies Group name. Check your latest BISG or The Bolt Barn account statement and invoice numbers to see if the charge corresponds to a payment you authorised.

How can I get a copy of the tax invoice for a BISG charge on my card?

Contact the Grafton outlet (The Bolt Barn) or your usual BISG branch and provide the transaction date, amount, and the last four digits of your card. Staff can search their point‑of‑sale or account system and re‑issue a tax invoice by email or printout. If you regularly purchase on account, also provide your account name or number and any relevant purchase order references to speed up the lookup.

Why is the amount on my BISG charge slightly different from my original quote?

Differences between a quote and the final BISG charge often arise from changes in quantities, substitutions due to stock availability, freight or delivery charges, or discounts applied at invoicing. Compare the original quote with the final tax invoice, and if you still have questions, contact the store to clarify any line‑item differences or additional charges such as freight.

Does Building & Industrial Supplies Group place temporary authorisation holds on cards?

In most cases BISG outlets process a direct sale for the final amount, but like other merchants their payment terminals or e‑commerce gateways may place a temporary authorisation on your card while the transaction is being finalised. These holds can appear as pending or duplicate BISG charges but should drop off automatically within a few business days, leaving only the settled transaction.

How do I dispute or query a Building & Industrial Supplies Group charge I don’t recognise?

First, confirm with colleagues or other cardholders in your business that no one used the card for tools or industrial supplies at The Bolt Barn or another BISG outlet around the transaction date. If the charge is still unfamiliar, contact the Grafton store or use the contact form or phone number on bisg.com.au with your transaction details. If BISG cannot locate or validate the transaction, you can then raise a dispute with your card issuer.

Can I stop future recurring or frequent BISG charges on my card?

BISG outlets don’t typically run subscription‑style billing, but some customers may approve recurring card payments for trade account balances or standing orders. To stop these, contact the relevant store or your account manager and request that any stored card details be removed and that future payments be made only by invoice or another method. If necessary, ask your bank to block the card or specific merchant after you’ve formally cancelled any authorisation with BISG.

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