BUILT Custom Burgers

Fast Food98% confidence

BUILT Custom Burgers is a fast‑casual burger restaurant concept where customers customize their own burgers, fries, and shakes, including at an airport location in LAX Terminal 2.

Scottsdale, Arizona, United States
builtcustomburgers.com
Owned by Kahala Brands (MTY Food Group Inc.)

About BUILT Custom Burgers

BUILT Custom Burgers is a fast‑casual offshoot of The Counter that focuses on build‑your‑own gourmet burgers served quickly in a streamlined setting. Guests choose their protein, cheese, toppings, and sauces along an assembly line, with sides like fries, sweet potato fries, and tots, plus shakes and soft drinks. One of its best‑known U.S. locations operates inside Los Angeles International Airport (LAX) Terminal 2, where it’s listed on official LAX dining guides as “BUILT (Custom Burgers)” or “Built Burger” and is specifically identified in Toast ordering pages as “Built Custom Burgers T2.”([lawa.org](https://www.lawa.org/lawa-tenants-411/guest-experience/passenger-discounts?utm_source=openai))

A charge with the descriptor “TST* LAX - T2 - BUI… SEGUNDO CA” corresponds to a purchase processed via Toast POS at the BUILT Custom Burgers location in LAX Terminal 2, El Segundo/Los Angeles, California. This would typically be a one‑time in‑person transaction for food and beverages—such as a burger, combo meal, sides, or drinks—made while traveling through the airport. Amounts often reflect not just the listed menu price but also add‑ons like extra toppings, alcoholic beverages (where available), sales tax, and any tip you authorized at the counter or on a kiosk.

If you have questions about the charge, first match the date and amount to any visit you made through LAX, especially Terminal 2, and check your email, airline app, or travel receipts for meal expenses around that time. Toast‑processed receipts may have been emailed if you provided an address. To resolve disputes, you can contact BUILT Custom Burgers (via builtcustomburgers.com) or the LAX Terminal 2 Built location operator (Crews at LAX), and, if needed, open a dispute with your card issuer providing flight details and proof you were or were not at the airport on the transaction date. Because this is an in‑person airport purchase, small pending holds or slightly higher final amounts can occur due to tips or adjusted totals, but these should settle within a few business days.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BUILT Custom Burgers.

  1. TST* LAX - T2 - BUILEL SEGUNDO CA XXXX1022

Frequently Asked Questions

Why does my statement show “TST* LAX - T2 - BUILT… SEGUNDO CA” instead of BUILT Custom Burgers?

The descriptor includes “TST*” because Toast is the payment processor and POS system used at the BUILT Custom Burgers location in LAX Terminal 2. The actual merchant is BUILT Custom Burgers; the rest of the line (“LAX - T2 - BUILT… SEGUNDO CA”) indicates the airport terminal and city.

What types of purchases usually generate a BUILT Custom Burgers charge at LAX Terminal 2?

Most charges come from in‑person food and beverage orders such as custom burgers, fries, tots, and drinks purchased in LAX Terminal 2. The final amount may include upgrades, extra toppings, alcoholic beverages (if offered), sales tax, and any tip you added at the register or kiosk.

Can BUILT Custom Burgers at LAX put a temporary hold or different amount on my card?

Yes. Because they use Toast POS, the system can place an initial authorization for the estimated total. If you later adjust the order or add a tip, the final posted amount can be slightly higher than the original pending amount. The authorization hold should drop off automatically after the final charge settles, typically within a few business days.

How can I get a copy of my receipt from BUILT Custom Burgers at LAX Terminal 2?

If you requested an emailed receipt at checkout, search your inbox for messages from Toast or BUILT Custom Burgers on the transaction date. Otherwise, you can contact the restaurant through the contact form at builtcustomburgers.com or reach out to the Crews LAX Terminal 2 concession operator with your transaction date, approximate time, and amount to request a duplicate receipt.

Is BUILT Custom Burgers a recurring subscription or membership service?

No. BUILT Custom Burgers transactions at LAX are one‑time, in‑person restaurant purchases. If you see multiple charges, they typically reflect separate visits or multiple orders on the same travel day, not a subscription or membership fee.

How do I dispute a BUILT Custom Burgers charge I don’t recognize?

First, confirm whether you or another authorized cardholder traveled through LAX Terminal 2 on the transaction date. If no one did or the amount appears incorrect, contact BUILT Custom Burgers or the LAX Terminal 2 concession operator with details of the charge. If the issue isn’t resolved, file a dispute with your card issuer, providing your travel history and any receipts or boarding passes as supporting documentation.

Who owns BUILT Custom Burgers and where is it headquartered?

BUILT Custom Burgers is a fast‑casual burger brand created as a sister concept to The Counter and is now part of Kahala Brands, which in turn is owned by MTY Food Group Inc. Corporate offices for BUILT Custom Burgers are based in Scottsdale, Arizona, alongside other Kahala brands.([builtcustomburgers.com](https://www.builtcustomburgers.com/?utm_source=openai))

How can I contact corporate customer service for issues related to a BUILT Custom Burgers charge?

For charge or experience issues that the LAX Terminal 2 location can’t resolve, you can use the contact options on builtcustomburgers.com, which routes comments and questions to Kahala Brands’ corporate offices in Scottsdale, Arizona. You can also reach Kahala’s general customer service via the phone and email contacts listed under “Corporate Offices” on their site, referencing the date, time, amount, and that the purchase was at LAX Terminal 2.

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