Guzman y Gomez is a fast-casual Mexican restaurant chain serving burritos, tacos, bowls, and related Mexican-inspired dishes, primarily in Australia and several international markets.
Guzman y Gomez (GYG) is a fast‑casual Mexican restaurant chain founded in Australia and headquartered in Sydney, New South Wales. The brand specializes in burritos, bowls, tacos, nachos, quesadillas, and Mexican‑inspired breakfast, along with coffee and sides. GYG operates dine‑in, takeaway, drive‑thru, and digital ordering across Australia and select international markets, and also offers ordering through its own app and website at guzmanygomez.com as well as third‑party delivery platforms. Many locations are franchised, but billing and branding are consistent under the Guzman y Gomez name.
A Guzman y Gomez charge on your bank or card statement usually relates to a one‑time food or beverage purchase made in‑store, at a drive‑thru, via the GYG app or website, or through a delivery service that passes the payment through to GYG. You may also see a charge linked to ordering gift cards or catering, or a pre‑authorisation hold if you paid using a digital wallet or certain debit/credit cards. Some payments may appear slightly higher than the menu price due to add‑ons (extra fillings, guac, double meat), surcharges (public holiday/weekend), delivery fees, or currency conversion if you ordered while traveling.
If you’re unsure about a Guzman y Gomez charge, start by checking your recent food orders, email receipts from guzmanygomez.com or the GYG app, and any delivery platform accounts (such as Uber Eats or DoorDash) used around the transaction date. Compare the exact amount and date with your order history, including any family members who might use your card. If you still can’t identify the purchase, contact the specific GYG restaurant listed on your receipt or reach out via the contact form at guzmanygomez.com or through their app support. For suspected fraud, immediately contact your bank or card issuer to dispute the charge and request a new card, and then follow up with GYG with any supporting details they may need to investigate store‑level misuse.
Bank Statement Variations
6 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Guzman y Gomez.
Why do I see a charge from Guzman y Gomez on my statement when I don’t remember eating there?
Most Guzman y Gomez charges come from in‑store, drive‑thru, app, or delivery orders that may have been placed quickly or by another family member using your card. Check your email inbox (and spam folder) for receipts from guzmanygomez.com and any food delivery apps around that date. Also review your GYG app order history if you have an account, as app orders sometimes use saved cards and may be placed without re‑entering details.
Why was I charged more than the menu price for Guzman y Gomez?
Your total can be higher than the base menu price due to extras (like guacamole, double meat, chips, or drinks), size upgrades, and any applicable surcharges such as public holiday or weekend surcharges at some locations. If you ordered through a delivery partner, delivery fees, service fees, or small order fees are often included in the final amount and may appear as a single combined Guzman y Gomez or platform charge. Review the detailed receipt in your GYG app, on your emailed order confirmation, or in the delivery app to see a full price breakdown.
Does Guzman y Gomez have subscriptions or recurring charges?
Guzman y Gomez does not offer meal subscriptions in the way streaming or gym services do, and typical customers are charged per order. However, if you store your card in the GYG app, it can be used for repeat one‑click purchases, which might feel like recurring charges if you order regularly. Any repeated amounts on your statement are most likely separate food purchases made on different days, not an automatic subscription fee.
What are common Guzman y Gomez charge amounts I might see?
Common Guzman y Gomez transactions often range from about AUD $10–$25 for a single meal (such as a burrito, fries, and a drink) to AUD $30–$60+ for multiple meals or family orders. Breakfast or coffee orders may be smaller amounts, while catering or large group orders can be significantly higher. Delivery orders placed through the GYG app or third‑party platforms may show higher totals due to delivery and service fees added to the food cost.
Why do I see a small or duplicate pending charge from Guzman y Gomez?
Some banks and payment processors place a temporary pre‑authorisation hold when you pay at a terminal, use contactless, or order online, especially for drive‑thru or app orders. This can look like a small test amount or a duplicate pending charge that later adjusts to the correct total. These holds usually drop off automatically within a few business days; if they remain or you see both the hold and the final charge captured, contact your bank and then the GYG location to have them review the transaction.
How can I get a copy of my Guzman y Gomez receipt for a bank charge I don’t recognize?
If you ordered via the GYG app or website, log in and check your order history, where you can view detailed receipts for each transaction. For in‑store or drive‑thru purchases, you can visit or call the specific store around the date and time of the charge and ask them to look up the transaction using the last four digits of your card and the amount. For delivery orders, open the corresponding order in your delivery app (e.g., Uber Eats, DoorDash, Menulog) and download or screenshot the receipt to compare with your statement.
How do I resolve a wrong amount or double charge from Guzman y Gomez?
First, confirm the number of orders placed (for example, multiple separate app orders or split payments in‑store) to rule out legitimate duplicates. If you still believe you were overcharged or double billed, contact the GYG restaurant where you made the purchase or reach out via the contact form at guzmanygomez.com with the date, exact amount, last four digits of your card, and a screenshot of the statement. They can usually verify the transaction in their point‑of‑sale system and arrange a correction or refund if an error is confirmed, although your bank may still need to process any credit back to your account.
How do I contact Guzman y Gomez about a suspicious or incorrect charge?
Start by identifying the location from any receipt or order confirmation and call or visit that restaurant to explain the issue, as store teams can look up transactions directly. If you can’t identify the store, use the contact form or support information at guzmanygomez.com, including your name, issue description, country, transaction date, amount, and the last four digits of your card. For suspected fraud, notify your bank or card issuer immediately to lock or replace your card and begin a dispute; then provide any case reference numbers to GYG if they request them while investigating.