Hungry Jack's is an Australian fast food chain that operates as the master franchisee for Burger King in Australia, serving flame-grilled burgers, fries, breakfast items and related quick-service fare.
Hungry Jack's is a major Australian fast food chain and the master franchisee for Burger King in Australia. Founded in 1971 and headquartered in Sydney, New South Wales, Hungry Jack's operates hundreds of restaurants nationwide, serving flame-grilled burgers, fries, chicken, breakfast items, desserts, and beverages. Customers can order in-store, via drive-thru, through the Hungry Jack's app and website (hungryjacks.com.au), or through select delivery partners in many areas.
A Hungry Jack's charge may appear on your bank statement when you make a purchase at a restaurant, place an order through the Hungry Jack's app or website, or pay for a delivery order that is processed directly by Hungry Jack's. Charges can include one-time food purchases, app orders paid in advance, and digital gift card purchases. You might also see small pre-authorisation holds (often slightly higher than the bill total) when using certain payment methods, which later adjust to the final amount once the order is completed; these can briefly appear as “pending” or duplicate entries.
If you’re unsure about a Hungry Jack's charge, first check your recent receipts, email confirmations, app order history, and any delivery service accounts you use. Compare the transaction date and amount with the time you visited a restaurant or placed an online/app order; remember that some banks show the processing date rather than the purchase time. For further help or to dispute an incorrect charge, use the “Contact Us” or “Feedback” section at hungryjacks.com.au or in the Hungry Jack's app, including the store location, date, time, and a screenshot of the charge. For in-restaurant purchases, you can also return to or call the specific store with your bank statement and (if available) receipt to request clarification or a refund review.
Bank Statement Variations
14 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hungry Jack's.
Why do I see a Hungry Jack's charge when I only bought a small meal?
Restaurant transactions can appear slightly different on your bank statement due to tips (where applicable), rounding, or bank currency conversions if you’re using a foreign card. Additionally, some terminals initially place a small pre-authorisation that later settles for the exact meal cost, briefly making it look like you were charged twice. Check both the pending and posted sections of your account and verify that only one final amount has been debited.
Why does my statement show a higher or duplicate Hungry Jack's amount as ‘pending’?
When you tap or insert your card, your bank may approve a pre-authorisation that’s a little higher than the final bill or run a verification first, especially for contactless payments. Once the transaction is finalised by Hungry Jack's, the pending authorisation is reversed and only the actual amount is charged. This usually corrects itself within 1–5 business days, depending on your bank.
Can Hungry Jack's charges be recurring or part of a subscription?
Hungry Jack's does not operate subscription meal plans or recurring food charges; each transaction should correspond to a specific order. However, you may see multiple charges on the same day if you placed more than one order (for example, separate breakfast and dinner visits, or an in-store purchase plus an app order). If you see a recurring pattern you don’t recognise, review your app order history and any saved cards, then contact Hungry Jack's support if you suspect unauthorised use.
How do I check or cancel an order I placed through the Hungry Jack's app or website?
Open the Hungry Jack's app or log in at hungryjacks.com.au and go to your recent orders or order history to see details of what you were charged for. Because orders are prepared quickly, cancellation is often only possible within a very short window after placing the order. If you believe you were charged for an order that failed or was never received, use the in-app help or the online contact form with your order reference, time, and transaction screenshot.
How can I request a refund or correction for a wrong Hungry Jack's charge?
If the issue relates to a specific restaurant visit (wrong amount, double charge, or missing items), your fastest option is usually to contact that store directly with your receipt and bank statement entry. For app or online orders, or if you can’t reach the store, submit a request via the “Contact Us” or “Feedback” page on hungryjacks.com.au or in the app, including your full name, contact details, store or order location, date/time, and a screenshot of the charge. The customer service team will investigate and, if a mistake is confirmed, process a refund or credit back to your original payment method.
Why did I get charged by Hungry Jack's when my order failed or the app crashed?
Occasionally, if an order fails or the app crashes after your card is authorised but before the order is fully submitted, your bank may still show a pending transaction. In many cases this is only a temporary authorisation that will expire and drop off within a few days if no completed order is matched to it. If the charge posts as a completed transaction and you did not receive any food, contact Hungry Jack's support with your attempted order time, store or delivery location, and transaction details.
What are typical Hungry Jack's charge amounts I might see on my statement?
Hungry Jack's charges can range from small amounts (around AUD $3–$7 for individual items or coffees) to larger totals (AUD $15–$40 or more) for meal deals, family bundles, or multiple people. App or delivery-inclusive orders may be slightly higher due to add-ons, upsizes, and service or delivery fees where applicable. If the amount on your statement looks significantly higher than your expected total, compare it with your itemised receipt or order confirmation.
How can I verify that a Hungry Jack's charge is from my account and not fraudulent?
Match the date, time, and location on your statement with your recent visits or app orders; Hungry Jack's entries usually include the restaurant name or suburb. Check the Hungry Jack's app, website account, and email for order confirmations around the same time. If no one in your household recognises the transaction and you can’t match it to any order history, report it to your bank immediately, then contact Hungry Jack's via their website with the transaction details so they can help investigate potential card misuse at their terminals.