BUR BUR

Personal Care80% confidence

BUR BUR is a clean botanical haircare brand offering natural, vegan, dermatologist-tested hair growth oils, shampoos, conditioners, and scalp tools.

Los Angeles, California, United States
burbur.com
Owned by Bur Bur Care LLC

About BUR BUR

BUR BUR is a clean, botanical haircare brand founded in 2022 by childhood friends Anna Dzhilavyan and Ksenia Zaytseva. Rooted in a family burdock hair-oil recipe, the company formulates hair oils, shampoos, conditioners, and scalp tools using 100% natural and naturally derived ingredients, with a focus on hair growth, scalp health, and overall hair resilience. All products are vegan, Leaping Bunny cruelty-free certified, and dermatologist-tested for a wide range of hair types. BUR BUR sells primarily direct‑to‑consumer through its online store and selected retail partners such as Urban Outfitters, with broader distribution planned in coming years.

A charge labeled something like “SP BUR BUR” on your card statement is likely associated with an online purchase from BUR BUR’s Shopify-powered store, such as their Growing Season Burdock Hair Growth Oil, haircare bundles, or accessories. Customers may see one‑time charges for individual products, larger amounts for multi-pack or bundle purchases, or repeat charges if they place multiple separate orders over time. In some cases, you might also see temporary authorization holds from their payment processor when a card is first added or during checkout verification, which should fall off automatically if the transaction doesn’t complete.

If you’re unsure about a BUR BUR charge, start by checking your email for order confirmations from burbur.com, including spam or promotions folders, and review your account or order history on their website if you created an account at checkout. Compare the transaction date and amount to recent online purchases, including gifts or orders placed by family members using your card. For unresolved questions, you can contact BUR BUR’s customer support via the email listed on their site, providing your full name, order number (if available), and the last four digits of the card that was charged. If you still don’t recognize the transaction, contact your bank or card issuer to dispute the charge and request a new card if you suspect unauthorized use.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BUR BUR.

  1. sp bur bur

Frequently Asked Questions

Why do I see a charge from BUR BUR or “SP BUR BUR” on my card statement?

This charge most likely comes from an online order placed at burbur.com, BUR BUR’s Shopify-powered store, for items such as Growing Season Hair Growth Oil, shampoos, conditioners, or haircare bundles. The “SP” or similar prefix usually reflects Shopify or the payment processor, while “BUR BUR” is the merchant name.

What are typical purchase amounts for BUR BUR products?

Common BUR BUR charges correspond to product prices such as a single hair growth oil treatment (around the cost of a 30‑day supply), discounted multi-packs or bundles, or combinations of shampoo, conditioner, and accessories. Larger amounts often indicate multi-item orders or bundle promotions rather than a subscription fee.

Does BUR BUR offer subscriptions or recurring billing?

BUR BUR primarily sells products as one‑time purchases. However, repeat similar charges may occur if you or someone in your household manually reorders products on a regular basis. If you suspect a recurring order or pre-set reorder schedule, check your burbur.com account and order history or any emails confirming repeat purchases.

How can I cancel or change an order I just placed with BUR BUR?

If you need to cancel or modify a recent BUR BUR order, contact their customer support as soon as possible using the email provided on burbur.com, including your order number and the email address used at checkout. Because orders are often processed quickly, changes may only be possible within a short window after purchase.

How do I request a refund for a BUR BUR purchase?

To request a refund, first review the return and refund policy on burbur.com to confirm eligibility and time frames. Then email their support team with your order number, reason for the request, photos if product damage is involved, and details of the payment method used. Approved refunds are typically processed back to the original payment card; it may take several business days to appear on your statement.

Why is there a small or pending BUR BUR charge that later disappears?

You may see a small or pending authorization from BUR BUR or its payment processor when you start checkout, update a card, or if a transaction is being verified. These are temporary holds used to confirm the card’s validity and available funds; they should drop off automatically within a few days if the order is not completed.

How can I verify that a BUR BUR charge is legitimate and not fraud?

Match the charge date and amount with order emails from burbur.com, and check your online account for recent orders. Ask other authorized users of your card (such as family members) if they placed an order. If you find no matching order and support cannot locate a transaction under your name or email, contact your bank or card issuer to dispute the charge and consider replacing the card.

How do I contact BUR BUR about a billing or product issue?

Visit burbur.com and use the listed customer service email (such as a support or hello@ address) to reach BUR BUR, including your full name, order number, photos of any product concerns, and a screenshot of the bank charge if it’s a billing issue. They typically respond via email, so monitor your inbox and spam folder for their reply.

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