Burger Project

Fast Food95% confidence

Burger Project is an Australian fast‑casual burger chain founded by chef Neil Perry, known for serving made‑to‑order burgers using grass‑fed Cape Grim beef and other ethically sourced ingredients in a quick‑service format.

Sydney, New South Wales, Australia
burgerproject.com
Owned by Rockpool Dining Group (now part of Hunter St Hospitality / Pacific Concepts)

About Burger Project

Burger Project is an Australian fast‑casual burger brand created by renowned chef Neil Perry, focusing on made‑to‑order burgers using grass‑fed Cape Grim beef and ethically sourced ingredients. The restaurants offer a casual, quick‑service experience with a menu that typically includes classic beef burgers, fried chicken and vegetarian options, chips, shakes, soft‑serve desserts, and a selection of soft drinks and alcoholic beverages. Burger Project has operated primarily in Sydney (New South Wales) and, at various times, in other major Australian cities, with details on current locations and opening hours available at burgerproject.com.

A Burger Project charge will usually appear on your bank or card statement after you pay in‑store at the counter, order online via their website, or place an order through a partnered delivery platform. The statement descriptor may show as “BURGER PROJECT,” “BURGER PROJECT [LOCATION],” or similar, often alongside the city or store name. You might see a single one‑time charge for a dine‑in or takeaway meal, a pre‑authorisation hold if you used a card at the table or bar, or a charge processed through a third‑party delivery service where Burger Project is the fulfilling restaurant. In some cases, small test authorisations or tips added after the initial payment can cause the final amount to differ slightly from the original authorisation.

If you don’t recognise the Burger Project charge, start by checking your recent dining, takeaway, and delivery history, including receipts in your email, SMS confirmations, or order history on delivery apps you use. Compare the transaction date and amount (typically in the range of A$15–A$40 for a single meal, more for group orders) with when you or a family member may have eaten there. For questions, visit burgerproject.com for current contact details and store phone numbers, or reach out through their online contact form; if the charge was made via a delivery partner, use that app’s support to access the receipt and billing breakdown. If you still suspect an error or unauthorised use, contact your bank or card issuer to dispute the charge and request that your card details be secured or replaced.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Burger Project.

  1. BURGER PROJECT MELBOUR MELBOURNE AUS

Frequently Asked Questions

Why do I see a Burger Project charge on my statement when I only ordered food delivery?

If you ordered Burger Project through a delivery platform (such as Uber Eats, Deliveroo, or DoorDash), the payment may be processed under Burger Project’s merchant name or as a combined descriptor that includes both the platform and the restaurant. The total amount can include food, delivery fees, service fees, and any tip you added. Check your order history and emailed receipt from the delivery app to confirm that the Burger Project charge matches a recent delivery order.

What are typical amounts for a Burger Project charge?

Most Burger Project transactions for an individual range from about A$15–A$30 for a burger, chips, and a drink, while group or family orders can easily run from A$40–A$80 or more. If you’ve added extra sides, shakes, or alcoholic drinks, the total can be higher. Comparing the exact amount and date with your recent dining or delivery activity can help you verify that the charge is legitimate.

Why is there a small Burger Project amount pending on my card, different from the final total?

Some Burger Project locations or their payment processors may place a temporary pre‑authorisation hold when your card is first swiped or tapped, often for an estimated amount (for example, the bill before a tip is added) or a small test charge to verify the card. Once the final transaction is processed with the correct total, the initial hold is automatically reversed, usually within a few business days. If the pending amount doesn’t drop off or you see two settled charges instead of one, contact your bank and the store listed on your receipt.

Can Burger Project set up a recurring or subscription charge on my card?

Burger Project does not typically operate on a subscription or membership model; most charges are one‑time payments for in‑store meals or takeaway/delivery orders. If you see multiple Burger Project charges over a short period, it’s usually because of separate visits or orders, or multiple family members using the same card. Review your receipts and any shared card usage, and if you still cannot account for repeated charges, notify your bank in case your card details have been stored and misused.

How can I get a copy of my receipt for a Burger Project transaction I don’t recognise?

If you paid in‑store and requested an emailed receipt, search your inbox (including spam) for “Burger Project” around the transaction date. Otherwise, contact the specific Burger Project location noted on your bank statement and provide the exact date, time window, and amount so staff can look up the transaction in their POS system. For delivery orders, open your order history in the relevant app or check confirmation emails, which will include a detailed receipt with items, tax, and fees.

How do I request a refund or dispute an incorrect Burger Project charge?

Start by contacting the Burger Project store where the transaction took place—store phone numbers and contact options are listed at burgerproject.com. Have your receipt, bank statement, or delivery order number ready so they can verify the charge and, if appropriate, process a refund or adjustment. If the issue originated through a delivery platform (missing items, incorrect order, or double charge), you’ll usually need to submit a help request directly in the delivery app first. If you believe the charge is fraudulent or the merchant is unresponsive, contact your bank or card issuer to formally dispute the transaction.

Why does the name or location on the Burger Project charge look different from the store I visited?

Card statements often display the legal or trading name registered to the merchant account, which may differ slightly from the signage you saw at the restaurant or include a short location code (for example, “BURGER PROJECT SYDNEY CBD”). In some cases, charges from centralised payment processing may show the head office city rather than the exact store. If the date and amount match when you visited a Burger Project restaurant, the charge is likely from that location even if the descriptor isn’t an exact match.

How can I contact Burger Project about a charge I don’t recognise?

Visit burgerproject.com to confirm current locations and use the listed contact details for the store shown on your bank statement (often a phone number or email is available). You can also use the website’s general contact form to submit billing enquiries, including the last four digits of your card, the date, amount, and any reference number from your statement (but never send your full card number). Keeping a screenshot of the transaction and any receipts will help them investigate and respond more quickly.

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