Bvio

Software80% confidence

Bvio is a technology company (Bvio Technology Limited) that develops Violoop, an AI-powered desktop assistant and companion apps that automate and streamline computer-based workflows.

Shenzhen, Guangdong, China
bvio.ai

About Bvio

Bvio, operated by Bvio Technology Limited, is a software and hardware technology company behind Violoop, an AI-powered desktop assistant device and companion applications. The Violoop system connects to a user’s computer, observes on‑screen activity, and uses on‑device AI models to prepare context‑aware actions such as drafting replies, filling forms, updating records, or summarizing documents. Bvio also offers mobile apps under the Bvio and Violoop names so users can monitor and control their desktop AI remotely, with a focus on productivity and security for knowledge workers and professionals who operate across multiple software tools. ([checkout.violoop.ai](https://checkout.violoop.ai/?utm_source=openai))

A charge labeled “SP BVIO” likely comes from a purchase or reservation made via a Shopify-powered checkout for Bvio/Violoop—such as a hardware device preorder, early‑access reservation fee, or related digital services. Depending on when you were charged, it may be a small, fully refundable reservation amount (for example, a $10 pre‑launch reservation) or a larger charge corresponding to a Violoop device order or associated software services. These transactions are usually processed online through Bvio’s website or marketing campaigns and may appear shortly after you interact with their checkout or sign up for early access. ([checkout.violoop.ai](https://checkout.violoop.ai/?utm_source=openai))

If you don’t recognize the “SP BVIO” charge, first check any email accounts you use for online purchases for receipts or order confirmations from Bvio or Violoop, and review your Shopify or Kickstarter‑style preorder confirmations if you joined an early‑access campaign. Log into any Bvio/Violoop accounts or apps using your usual email to review billing history. If something still looks wrong, contact Bvio support using the official channels listed in the Violoop/Bvio apps or via the bvio.ai website, providing the last four digits of your card, approximate amount, and date of the charge—but never your full card number or PIN. You can also ask your bank to clarify whether the charge is pending or settled and to dispute it if you confirm it’s unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bvio.

  1. SP BVIO

Frequently Asked Questions

Why do I see a charge from “SP BVIO” on my card statement?

A charge labeled “SP BVIO” likely comes from a purchase or reservation made through Bvio’s online store, which uses Shopify as the payment processor. This could be for a Violoop AI desktop device, an early‑access reservation fee, or related software/services linked to your email or Bvio/Violoop account.

What types of amounts does Bvio commonly charge (e.g., for Violoop)?

Bvio may charge a small, fully refundable reservation fee (for example, around $10) to lock in early‑access pricing for the Violoop device, and a larger one‑time amount when you complete the hardware purchase. Software features are currently bundled with the device, so you are more likely to see one‑time or milestone charges rather than many small recurring fees; always check your specific order confirmation for exact pricing.

Does Bvio offer subscriptions, and will I be billed monthly?

Bvio’s current focus is the Violoop device plus companion apps; access to the apps is generally tied to device ownership. If Bvio introduces subscription plans for advanced features, those will be clearly listed during checkout and in your account billing settings. Review your order page or any in‑app subscription section to see whether you’ve enrolled in a recurring plan.

How can I cancel a Bvio/Violoop preorder or reservation and avoid further charges?

If your charge was for a pre‑launch or early‑access reservation, it is typically fully refundable. Locate your reservation confirmation email, then follow the instructions in that message or contact Bvio support via the official website or app, requesting cancellation and a refund of the reservation fee. Once cancelled, you should not see additional charges unless you place a new order.

How do I request a refund for a Bvio or Violoop purchase?

To request a refund, find your original Bvio or Violoop order confirmation email, note the order number and date, and contact Bvio support via the contact details listed in the app or at bvio.ai. Explain the reason for your request (for example, accidental duplicate order or product not delivered) and provide supporting information; Bvio will review your request according to their refund and campaign terms and, if approved, the funds will be returned to your original payment method.

Why do I see a pending or small temporary Bvio charge on my statement?

Bvio or its payment processor may place a small temporary authorization hold when you add a card or start a preorder to verify that the payment method is valid. These authorizations can appear as low‑value or pending “BVIO” charges and should automatically drop off or be reversed within a few days if no finalized purchase is processed.

How can I verify that the Bvio charge is legitimate and not fraud?

First, confirm that the descriptor matches “SP BVIO” or similar and compare the date and amount to any Bvio/Violoop emails or accounts you have. Log into the Bvio/Violoop app or your order portal using the same email tied to your card to check billing history. If you still can’t match the charge, contact Bvio support via bvio.ai and your card issuer; your bank can investigate and block your card if the transaction appears unauthorized.

How do I contact Bvio about a billing or account issue?

You can reach Bvio by using the support or help options inside the Bvio or Violoop apps, or by visiting their official site at bvio.ai and using the listed support email address (such as support@bvio.ai) or contact form. When you contact them, include your order number, the last four digits of your card, and screenshots of any unexpected charges so they can assist you more quickly.

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