Campaign Monitor

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Campaign Monitor is a cloud-based email marketing platform that helps businesses design, send, and analyze email campaigns and automated customer journeys.

Sydney, Australia
campaignmonitor.com
Owned by Marigold

About Campaign Monitor

Campaign Monitor is a cloud-based email marketing platform used by businesses, nonprofits, and agencies to create, send, and optimize email campaigns and automated customer journeys. From a drag‑and‑drop email builder and branded templates to list management, segmentation, and detailed analytics, Campaign Monitor focuses on making professional email marketing accessible without needing a developer. The company is headquartered in Sydney, Australia, and operates globally as part of the Marigold (formerly CM Group) family of marketing software brands.

A Campaign Monitor charge may appear on your bank or card statement if you (or your business/organization) have an active email marketing account, recently upgraded a plan, purchased additional email sends, or are in a trial converting to a paid subscription. Charges are typically billed on a recurring monthly or annual basis, depending on the plan you selected, and are often based on the size of your contact list and/or the number of emails sent. You may also see one‑time charges for add‑ons or overages, and temporary pre‑authorization holds when you first add or update a payment method to verify your card.

If you’re unsure about a Campaign Monitor charge, first log into your account at campaignmonitor.com and visit the Billing or Account area to view invoices, subscription details, and recent payments. Check whether a colleague, marketing agency, or another department manages a Campaign Monitor account on your behalf, as the account may be in their name while using your company card. To resolve questions, you can contact Campaign Monitor support through their online help center (accessed from your account) and provide the last 4 digits of the card, the charge amount, and date so they can locate the transaction. Common issues—such as duplicate accounts, forgotten trials that converted to paid, or plan overages—are usually resolved by adjusting your plan, consolidating accounts, or requesting a refund where eligible under their billing policies.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Campaign Monitor.

  1. CAMPAIGNMONITOR 0285187100 AU
  2. CAMPAIGNMONITOR SYDNEY AU
  3. CAMPAIGNMONITOR SYDNEY AUS
  4. CREATESEND/COM SYDNEY SYDNEY AU
  5. Campaign Monitor Pty L d Sydney AUS

Frequently Asked Questions

Why did Campaign Monitor charge me this month?

Campaign Monitor typically bills customers on a recurring monthly or annual basis for email marketing services tied to your chosen plan and list size. Even if you didn’t send a campaign this month, you may still be billed for maintaining an active account and subscriber list. Log into your account and go to Account > Billing to see the active subscription, upcoming renewal date, and detailed invoices for the period in question.

What are typical Campaign Monitor subscription prices and charge amounts?

Campaign Monitor pricing is generally based on the number of contacts in your list and the feature tier (for example, basic, unlimited, or premier-style plans). Smaller lists may see charges in the range of roughly US$10–US$30 per month, while larger lists or higher feature tiers can range from US$50 to several hundred dollars or more. Your exact amount, currency, and billing frequency are shown on your Billing page and invoices, which you can download from your account.

Why do I see multiple Campaign Monitor charges or different amounts on my statement?

You may see multiple Campaign Monitor charges if you have more than one account, if an agency manages separate client accounts billed to the same card, or if you incurred overage charges for sending above your plan limits. The amount can also change when your subscriber list grows into a higher pricing tier or when you upgrade/downgrade your plan mid‑cycle. Check each invoice in Account > Billing > Invoices to see exactly what each charge covers, including plan fees, add‑ons, and any prorated adjustments.

How do I cancel or pause my Campaign Monitor subscription to stop future charges?

To cancel, log in to Campaign Monitor, go to Account Settings or Billing, and look for the option to cancel, close, or downgrade your account. Follow the prompts to confirm cancellation; your access typically remains active until the end of your current billing period, but future renewals will be stopped. If you only need to reduce costs, you can often downgrade to a lower tier or reduce your contact list size instead of fully cancelling. Be sure to export any subscriber lists or reports you need before closing your account.

How can I request a refund for a Campaign Monitor charge I don’t recognize or no longer need?

Refund eligibility depends on Campaign Monitor’s current billing and refund policies, which generally do not guarantee refunds for unused time on active subscriptions but may allow exceptions in cases like accidental duplicate accounts or clear billing errors. If you believe you were charged incorrectly, contact Campaign Monitor support via the in‑app Help/Support link or their online help center with the amount, date, and last 4 digits of the card. They can review your billing history, explain the charge, and advise whether a partial or full refund is possible.

Why do I see a small or pending Campaign Monitor charge on my card (e.g., $1)?

Small or low‑value Campaign Monitor charges often represent temporary authorization holds used to verify your payment card when you sign up, update card details, or restart a subscription. These are not actual fees and should either disappear from your pending transactions or be reversed within a few business days. If a small amount remains posted as a completed transaction after several days, contact your bank and Campaign Monitor support with a screenshot so they can investigate.

How can I find which Campaign Monitor account is using my card?

If you manage multiple brands or work with an agency, your card may be attached to more than one Campaign Monitor account or to an account created by a colleague. Sign in with any email addresses you might have used and check Account > Billing for the last 4 digits of the stored card to match it to the charge. If you still can’t identify the account, contact Campaign Monitor support through their help center and provide transaction details so they can locate the associated account and help you secure or remove your card.

How do I contact Campaign Monitor about a billing question or disputed charge?

To reach Campaign Monitor about billing, log into your account and click Help or Support to access their help center and submit a support request, selecting Billing as the topic. If you don’t have access to the account, visit campaignmonitor.com and go to the Support or Help section to open a ticket, including your name, email, charge date, amount, and the last 4 digits of your card. They typically respond via email, and may request additional details or documentation from your bank statement to verify and resolve the issue.

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