Canteen

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Canteen is a foodservice and vending company that operates vending machines, micro-markets, and workplace dining services across the United States.

Charlotte, North Carolina, USA
Owned by Compass Group North America

About Canteen

Canteen is a national foodservice provider specializing in vending machines, micro-markets, office coffee services, and on-site dining solutions, often located inside office buildings, industrial facilities, hospitals, universities, and government sites. The reference to “Northeast Divi” and a location in Camp Springs, MD indicates a regional division of Canteen serving the Northeastern U.S. region. Customers typically purchase snacks, beverages, fresh foods, or cafeteria-style meals using card payments at Canteen-operated machines or dining areas.

A charge from “Canteen Northeast Divi” on your statement likely comes from using your card at a Canteen vending machine, kiosk, micro-market, or staffed cafeteria at your workplace or another institutional location you visited (such as a hospital or government building). The number in the descriptor (e.g., “24170595”) is usually an internal store, machine, or location ID used for accounting. Charges are generally small dollar amounts corresponding to snacks, drinks, or quick meals, but you may also see multiple small transactions if you made several purchases in a short time.

If you don’t recognize the charge, think back to any recent visits to workplaces, hospitals, campuses, or government facilities where you may have used a self-service snack or beverage machine. You can often verify the purchase by checking receipts from a micro-market kiosk (if you entered your email) or by asking the facility’s HR, facilities, or cafeteria manager which vendor operates their machines. For unresolved billing questions, you can contact Canteen through their website’s contact form or customer service number, providing the date, amount, and descriptor (including the machine/location ID) to help them locate the transaction and address disputes or refund requests.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Canteen.

  1. Canteen Northeast Divi, 24170595 Camp Springs, MD

Frequently Asked Questions

Why do I see a small charge from “Canteen Northeast Divi” on my card statement?

This charge is usually from a purchase at a Canteen-operated vending machine, micro-market, or cafeteria, often located inside a workplace, hospital, university, or government building. The “Northeast Divi” portion refers to Canteen’s regional division serving that area, and the number in the descriptor is typically the machine or location ID.

What kinds of purchases typically show up as Canteen charges and for what amounts?

Most Canteen charges correspond to snacks, beverages, or grab-and-go food items, and are often in the range of a few dollars per transaction. If you used a micro-market and bought several items in one checkout, you might see a slightly higher single charge instead of multiple small ones.

Can I get a refund for a failed vending machine purchase from Canteen?

Yes. If an item failed to vend or you were charged incorrectly, note the machine’s location, the date and time, and the amount charged, then contact Canteen using the support or contact form on canteen.com. Many machines also display a service phone number on a sticker, which you can call to request a credit or refund.

How can I verify which Canteen machine or location a specific charge came from?

The long number in the descriptor (such as “24170595”) is typically an internal machine or location ID. While it may not be directly searchable by you, facility managers, HR, or building services at the site where you made the purchase can often confirm that Canteen is their vendor, and Canteen support can use the charge date, amount, and description to identify the specific location.

Does Canteen offer any kind of stored-value or account-based payment that could explain recurring charges?

Some Canteen micro-markets support stored-value or account-based systems where users load funds to an account or badge. In these cases, you might see occasional larger loads (e.g., $20 or $50) rather than many small snack charges. Check any workplace market account or badge you use to see if you recently added funds.

Why do I see multiple small Canteen charges on the same day?

Multiple small same-day charges usually occur when each item is purchased in separate swipes at a vending machine or kiosk. If you used your card several times, each transaction will appear separately. At micro-markets, you can usually avoid multiple charges by checking out all items together in a single transaction.

How do I contact Canteen about an unrecognized or incorrect charge from the Northeast Division?

Visit canteen.com and use the contact or customer service form, or call the service number often posted on the vending machine or micro-market signage. Provide your name, the last four digits of your card, the exact charge amount, transaction date, and the statement description (“Canteen Northeast Divi” plus the ID number) so they can investigate and assist with adjustments or refunds.

Does Canteen place temporary authorization holds on my card?

Some payment terminals may place a small temporary authorization hold when you insert or tap your card, especially at unattended machines. The final amount is adjusted to match your actual purchase, and any difference from the initial hold should drop off your account within a few business days, depending on your bank’s policies.

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