Canva

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Canva is an Australian software company that provides a web-based graphic design and visual communication platform for creating presentations, social media graphics, marketing materials, videos, and other content.

Sydney, Australia
canva.com

About Canva

Canva is an Australian software company based in Sydney that offers a web-based graphic design and visual communication platform. Individuals, businesses, teachers, and students use Canva to create presentations, social media posts, logos, flyers, marketing materials, videos, and more using customizable templates, stock photos, fonts, and design tools. Canva operates on a freemium model: there’s a free plan, as well as paid options like Canva Pro for individuals and Canva for Teams for organizations that need advanced features, premium content, and collaboration tools.

A Canva charge may appear on your statement if you subscribed to Canva Pro or Canva for Teams, upgraded from the free plan, or purchased a one-time product such as Canva Print items (business cards, flyers, posters, etc.). Many users start with a free trial of Canva Pro (often 30 days); if it isn’t cancelled before the trial ends, it automatically converts to a paid recurring subscription, which might explain an unexpected charge. Charges can be monthly or yearly, and may appear under descriptors like “CANVA*PRO,” “CANVA PTY LTD,” or “CANVA.COM,” including charges made through Apple’s App Store or Google Play if you signed up on a mobile device.

If you’re unsure about a Canva charge, start by logging into your account at canva.com and visiting “Account settings” > “Billing & plans” to review active subscriptions, invoices, and next billing dates. Check your email for receipts from Canva or from the app store you used, and verify whether anyone else (such as a colleague or family member) has access to your Canva login or company card. For questions or to dispute a charge, visit help.canva.com to contact Canva support, or manage and cancel subscriptions directly from your Canva account or via your Apple/Google subscription settings; if the charge appears fraudulent, contact your bank or card issuer after you’ve checked your Canva and app-store accounts.

Bank Statement Variations

6 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Canva.

  1. CANVA* I04537-10580789 +61272550770 AU
  2. CANVA* I04537-10644978 +61272550770 AU
  3. Canva Pty Limited Sydney AU
  4. Canva Pty Limited Sydney AUS
  5. Canva* paAAAGUVXEU732BQ Sydney AU
  6. WWW.CANVA.COM +61272550770 AU

Frequently Asked Questions

Why do I see a Canva subscription charge on my bank or card statement?

This usually means you have an active Canva Pro or Canva for Teams subscription, or a free trial that recently converted into a paid plan. The charge may renew monthly or annually depending on the billing cycle you selected. Look for it under descriptors like “CANVA*PRO,” “CANVA PTY LTD,” “CANVA.COM,” or via Apple/Google if you subscribed through a mobile app store.

What are Canva’s typical subscription prices and billing cycles?

Pricing varies by region, but in many countries Canva Pro is around US$14.99 per month or about US$119.99 per year for a single user when billed annually. Canva for Teams starts higher (often around US$29.99 per month for the first few team members, billed annually or monthly depending on your selection). You’re billed at the start of each billing period, and the subscription renews automatically until you cancel.

Why was I charged by Canva after my free trial ended?

When you start a Canva Pro free trial, you’re asked to enter a payment method and choose a billing cycle. If you don’t cancel before the trial end date, the trial automatically converts to a paid subscription and the first period (month or year) is charged in full. You can check your trial end date and billing details under “Billing & plans” in your Canva account or in your Apple/Google subscription settings if you signed up in-app.

How do I cancel my Canva Pro or Canva for Teams subscription to stop future charges?

Log in at canva.com, click your profile picture, go to “Account settings,” then “Billing & plans,” and select “Cancel subscription” or “Change plan.” Follow the prompts until you see confirmation that your plan is scheduled to end on a specific date. If you subscribed via the Apple App Store or Google Play, you must cancel directly through your device’s subscription settings, not from the Canva website.

How can I request a refund for a Canva charge I didn’t expect?

Canva generally does not offer refunds for partially used subscription periods, but they may review refund requests for recent, unintended renewals or mistaken purchases. First, cancel the subscription to prevent future billing, then go to help.canva.com, sign in, and submit a billing or refund request with your invoice number, the email on the account, and details of the charge. If you paid via Apple or Google, any refunds must usually be requested through the App Store or Google Play’s own refund process.

Why do I see multiple or slightly different Canva charges in the same month?

You might see more than one Canva charge if you have multiple subscriptions (for example, a personal Canva Pro and a Canva for Teams workspace) or if you made a separate Canva Print or content purchase. Some users also see a currency conversion difference or tax/VAT added as a separate line, depending on their country. Check your invoices in Canva under “Billing & plans” > “Invoices” to see a breakdown of each charge.

Does Canva place temporary authorization holds or small test charges on my card?

In some cases, Canva or the payment processor may place a small temporary authorization on your card to verify that the payment method is valid when you start a trial, add a new card, or update your billing details. These are not actual charges and should disappear or be released by your bank within a few business days. If a small pending amount remains for longer than a week, contact your bank and Canva support with a screenshot of the transaction.

How can I find the Canva account linked to a charge if I manage multiple emails or cards?

Start by searching your email inboxes (including spam) for receipts from “Canva” around the charge date; the receipt shows which email/account was billed. You can also check any Canva accounts you use by going to “Billing & plans” to see which payment method is attached. If you still can’t identify the account, contact Canva via help.canva.com with the last 4 digits of the card, the transaction date, amount, and billing descriptor so they can help locate the associated account (they will not ask for your full card number).

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