Captura, LLC

Software80% confidence

Captura, LLC (formerly ImageQuix) provides workflow and e‑commerce software for high‑volume professional photography studios, including online galleries, ordering, and integrated payments.

Greenville, South Carolina, United States
captura.io
Owned by Charlesbank Capital Partners

About Captura, LLC

Captura, LLC is a software company focused on workflow, e‑commerce, and payment tools for professional photography studios, school photography companies, and other high‑volume imaging businesses. Formerly known as ImageQuix, the company offers “Captura Workflow” and related services that power online image galleries, job management, order intake, and lab fulfillment, with a particular emphasis on making it easier for studios to sell and deliver photos to end customers.([crunchbase.com](https://www.crunchbase.com/organization/imagequix?utm_source=openai))

A charge or ACH entry labeled “Captura LLC” will typically relate to activity processed through Captura’s platform—such as online photo orders placed by your customers, commissions and service fees taken by Captura, or payouts and adjustments associated with Stripe-powered payment processing. Because Captura connects directly to Stripe to process card payments and then routes net sales and fees between studios and Captura, you may see Captura LLC on your bank statement rather than the individual end‑customer or lab partner. ACH entries may represent either credits (payouts) or debits (fees/chargebacks) associated with your studio’s Captura account.([support.captura.io](https://support.captura.io/en/articles/12715585?utm_source=openai))

If you have questions about a Captura LLC ACH or card charge, the best first step is to log into your Captura/Workflow account and review recent orders, payouts, and invoices, which should show the corresponding amounts and dates. You can then contact Captura support through their help center or in‑app support links if something doesn’t match, providing the transaction date, amount, and any reference IDs from your bank. Because Captura uses Stripe as its exclusive payment processor, you may also see pending authorizations or short‑term holds around the time of new orders; these usually resolve automatically. If you still cannot identify the transaction, your bank can help dispute or block further debits while you work with Captura to clarify the activity.([support.captura.io](https://support.captura.io/en/articles/12715585?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Captura, LLC.

  1. ACH from captura LLC

Frequently Asked Questions

Why do I see an ACH transaction from Captura LLC on my bank statement?

An ACH labeled “Captura LLC” is usually tied to activity on the Captura Workflow platform, such as payouts of photo order revenue to your studio or debits for Captura’s commissions, service fees, or adjustments. Check your Captura account’s payouts and invoices pages for a transaction matching the date and amount of the ACH entry.

Is Captura charging me directly, or is this related to Stripe?

Captura uses Stripe as its exclusive payment processor. Stripe collects payments from your customers, and then net sales and fees are settled between Stripe and Captura, and between Captura and your studio. Depending on your banking setup, those settlements may appear with the descriptor “Captura LLC” even though Stripe is the underlying processor.

Can Captura LLC charges be recurring or subscription-based?

Yes. If your studio is on a paid Captura/Workflow plan, you may see recurring charges for your subscription, as well as variable fees tied to transaction volume. Review your plan details and billing history in your Captura account to confirm whether a recurring ACH or card transaction aligns with your subscription renewal date.

How do I cancel or change my Captura subscription so I stop future charges?

Log into your Captura account and navigate to the billing or subscription settings section. From there you can downgrade, pause, or cancel your plan. Make sure you complete the cancellation flow and save any confirmation email or on‑screen message; charges typically continue until the end of the current billing cycle.

How can I request a refund or dispute an incorrect Captura LLC charge?

First, compare the charge against your Captura invoices, payouts, and order history. If you still believe it’s incorrect, contact Captura support via their help center or in‑app support, providing the transaction amount, date, and any bank reference number. They can review whether it was a subscription fee, commission, adjustment, or error and advise on refund eligibility.

Why do I see a pending or small temporary charge linked to Captura or Stripe?

When you connect or update a bank account or card in Captura, Stripe may place a small temporary authorization or test transaction to verify the payment method. These authorizations are not final charges and usually drop off or reverse within a few business days without affecting your balance.

How can I match Captura LLC deposits and withdrawals to my accounting records?

Use the payouts and transaction reports within Captura Workflow, which break down gross sales, Captura commissions, Stripe processing fees, and net amounts sent to your bank. Export these reports and reconcile them against the ACH credits and debits labeled “Captura LLC” in your bank account for the same date range.

Who do I contact if I don’t have a Captura account but still see a Captura LLC charge?

If you don’t recognize Captura and don’t operate a studio using their software, contact your bank immediately to report the unrecognized transaction and consider blocking further debits. You can also reach out to Captura support with the transaction details so they can investigate whether your information was used on a Captura account in error or fraudulently.

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