Careem

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Careem is a ride-hailing and delivery platform offering car rides, bike rides, food delivery, and related services primarily across the Middle East, North Africa, and South Asia.

Dubai, United Arab Emirates
careem.com
Owned by Uber Technologies, Inc.

About Careem

Careem is a ride-hailing and delivery platform headquartered in Dubai, United Arab Emirates, operating across the Middle East, North Africa, and South Asia. Through the Careem app and careem.com, customers can book car and taxi rides, motorbike rides, and airport transfers, as well as order food, groceries, and other everyday essentials in select cities. Careem also offers business accounts, digital wallets, and in some markets a subscription product (often called Careem Plus or Careem One) that provides benefits like discounted rides or reduced delivery fees.

A Careem charge may appear on your bank or card statement when you take a ride, place a food or grocery order, purchase or renew a Careem subscription, add credit to your Careem Pay wallet, or tip a Captain (driver) through the app. You may also see small temporary authorization holds when you add or update a card, start a new ride, or place an order—these usually appear as low amounts and are released automatically once the final fare is settled. Recurring monthly charges typically relate to subscription plans that auto-renew, while separate line items can reflect tolls, parking, cancellation fees, surge pricing, or adjustments after a fare review.

If you don’t recognize a Careem charge, start by opening the Careem app and checking the “Rides,” “Food,” or “Orders” history and any active subscriptions under your account; match the trip or order date and total with your bank statement. For questions, open the app, go to Help/Support on the relevant trip or order, and submit a request or use in-app chat—this is the fastest way to dispute a fare, request a refund, or report an unknown charge. You can also visit help.careem.com or careem.com for support options. Common billing issues—like duplicate charges, pending holds, or incorrect fares—are usually resolved by Careem either refunding to your original payment method or issuing Careem credit after they review the specific trip or order details.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Careem.

  1. CAREEM RIDE Abu Dhabi AE
  2. CAREEM RIDE Dubai AE

Frequently Asked Questions

Why do I see multiple Careem charges for a single day?

It’s common to see more than one Careem transaction in a day if you took several rides or placed multiple orders (for example, one ride plus a food delivery). You may also see a small temporary authorization hold in addition to the final fare when a ride or order starts. These holds are automatically reversed by your bank, usually within a few business days. Check the trip and order history in your Careem app to match each transaction to a specific ride or delivery.

What are typical Careem ride and delivery charge amounts?

Careem prices vary by city, car type (e.g., Go, Business, MAX), distance, time, local currency, and demand (surge pricing). Rides can range from very small amounts for short trips to higher fares for airport transfers, larger vehicles, or peak-time travel. Food and grocery orders typically include the item total, taxes, and a delivery fee, plus any tip you choose to add. Your exact fare breakdown is visible in each trip or order receipt inside the app.

Why do I see a small Careem charge or a low pending amount that later disappears?

Careem may place a small authorization hold on your card when you add a new payment method, start a ride, or create a new order, to verify that the card is valid. This is not a final charge and usually appears as a low amount or as “pending” on your statement. Once your trip completes or the order is finalized, the hold is either converted into the final charge or released, and your bank removes the temporary amount. If a small charge does not reverse after several days, contact your bank and Careem support via the app.

How do I cancel my Careem subscription (Careem Plus/Careem One) and stop recurring charges?

To cancel an active Careem subscription, open the Careem app, go to your profile or account settings, then find the “Subscriptions” or “Careem Plus/Careem One” section. Select your plan and choose the cancel option; you’ll typically keep your benefits until the end of the current billing cycle, and future renewals will be stopped. Careem does not usually offer partial refunds for unused days in a billing period, but terms may vary by country, so review the subscription details in the app. After cancelling, check your next renewal date to ensure no further charges are scheduled.

How can I request a refund or dispute a Careem fare or delivery charge?

Open the Careem app, go to the specific ride or order in your history, and tap “Help” or “Support” to report an issue such as an incorrect fare, a cancelled trip, missing items, or a poor experience. Provide details and any relevant photos or screenshots; Careem’s support team will review and may adjust the fare, issue a partial or full refund, or credit your Careem wallet depending on their findings and local policy. Refunds to cards can take several business days to appear, depending on your bank. You can also visit help.careem.com for additional support options if you can’t access the app.

Why was I charged by Careem after my ride was cancelled?

In some cases, Careem applies a cancellation fee if you or the Captain cancel after a certain waiting time or once the Captain has arrived at the pickup location. This fee compensates the Captain for their time and travel and is usually a small, fixed amount that appears as a separate Careem charge. You can see if a cancellation fee was applied by opening the cancelled trip in your app and checking the fare breakdown. If you believe you were charged unfairly, use the Help section on that trip to request a review.

How do I contact Careem about an unknown or suspicious charge on my card?

For the fastest resolution, open the Careem app, go to your profile or the relevant trip/order history, and tap “Help” or “Support,” then choose the option related to payment or an unknown charge. If you don’t have access to the app or don’t recognize the account, visit help.careem.com or careem.com and use the support form or listed contact channels for your country. Provide the last 4 digits of your card, the exact charge amount, date, and any reference number from your bank statement so Careem can locate the transaction. If you suspect card fraud, also notify your bank immediately to block or replace your card.

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