Carpet Call

Home & Garden86% confidence

Carpet Call is an Australian retailer specializing in flooring products, including carpet, timber, vinyl, and rugs, as well as related installation services for homes and businesses.

Brisbane, QLD, Australia
carpetcall.com.au

About Carpet Call

Carpet Call is a well-known Australian flooring retailer based in Brisbane, QLD, with showrooms across the country and an online store at carpetcall.com.au. They specialise in residential and commercial flooring, including wall-to-wall carpet, timber and laminate flooring, hybrid and vinyl planks, and a wide range of rugs. In addition to supplying products, Carpet Call offers professional services such as free measure and quote, delivery, underlay supply, and organised installation through their network of installers.

A Carpet Call charge on your bank or card statement typically relates to a purchase of flooring or rugs, a deposit for a measure-and-quote job, or a progress or final payment for installation. Charges may result from in-store payments, online rug or flooring orders, phone orders, or payments made via a finance or buy-now-pay-later provider that processes the transaction under Carpet Call’s name. You might also see a temporary pre-authorisation when placing an online order or when your card is used to secure a booking, with the final amount settling a few days later. Larger jobs may appear as multiple transactions (e.g., an initial deposit and a later balance payment).

To verify a Carpet Call charge, first check your email for invoices or order confirmations from carpetcall.com.au and any SMS messages or quotes related to recent flooring or rug enquiries. Review your calendar for recent showroom visits, in-home measure-and-quote appointments, or online orders. If you still have questions, contact Carpet Call via the contact form on their website or phone your local store using the Store Locator on carpetcall.com.au, and provide your name, mobile number, and the exact charge amount and date so they can locate your job or order. Common issues—such as duplicated payments, date differences between installation and billing, or confusion between deposits and final balances—are usually resolved quickly once they can match the transaction to your quote or invoice number.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Carpet Call.

  1. CARPET CALL SEVEN HI SEVEN HILLS AUS

Frequently Asked Questions

Why do I see a Carpet Call charge if my installation hasn’t happened yet?

Carpet Call often takes a deposit or full payment before ordering materials or scheduling installers, so the charge may appear days or weeks before your flooring is laid. The transaction you’re seeing is likely your deposit or prepayment for a confirmed quote. Check your quote or invoice for payment terms—deposits and balances are usually clearly marked—and compare the amount on your statement with those figures. If the dates or amounts don’t match, contact your local Carpet Call store so they can review your job file.

Why was I charged twice by Carpet Call for my flooring job?

Many Carpet Call projects are billed in stages: an initial deposit when you accept the quote and a second charge when materials are ordered or after installation is completed. On your statement this can look like two separate charges, but together they should match the total on your invoice. Review your quote or invoice for a deposit line and a balance line, and add the two statement charges together. If you suspect a duplicate or incorrect payment, contact the store that managed your job with your invoice number so they can verify each transaction.

Does Carpet Call have subscriptions or recurring payments?

Carpet Call does not typically offer subscription services; most transactions are one-off purchases related to specific flooring or rug orders. However, if you used a finance or instalment provider (such as an external buy-now-pay-later or interest-free finance partner), you may see recurring payments to that provider rather than directly to Carpet Call. Any ongoing repayments are governed by your finance agreement, not by Carpet Call itself. Check your finance or BNPL account for details of the repayment schedule and total amount owing.

Why do I see a small or pending Carpet Call amount on my card?

When you place an online order or pay a deposit, your bank may first show a pending or pre-authorisation charge under Carpet Call’s name or payment gateway. This is your bank confirming that funds are available; it can appear as a small test amount or as the full order amount in “pending” status. Once the transaction is finalised, the pending authorisation is either converted to a completed charge or falls off your statement within a few business days. If a pending amount lingers more than 7 days, contact your bank and then your local Carpet Call store with the transaction details.

How can I get a copy of my Carpet Call invoice or receipt for a charge I don’t recognise?

You can request a copy of your invoice or receipt directly from Carpet Call. Start by checking your email (including spam/junk) for messages from carpetcall.com.au around the date of the charge. If you can’t find it, contact your local store or use the contact form on the Carpet Call website and provide your full name, phone number, suburb, and the exact amount and date of the charge. The team can search their system by these details and email you the matching quote, order, or tax invoice so you can confirm what the payment relates to.

How do I change, cancel, or postpone a Carpet Call order or installation after being charged?

Order changes or cancellations depend on how far along your job is—whether materials have been cut/ordered and whether installation has been scheduled. Contact the store that issued your quote as soon as possible and have your invoice or job number ready. They can advise whether your booking can be moved, what fees (if any) apply, and whether part of your payment can be refunded or held as credit. For online rug orders, you may have a short window to modify or cancel before dispatch, so reach out via the website contact form promptly.

What is Carpet Call’s refund or return policy for flooring and rug purchases?

Custom-measured flooring (carpet, vinyl, hybrid, and timber cut to size) is generally not returnable once ordered or installed, but Carpet Call may offer remedies if there is a defect, damage, or installation issue under Australian Consumer Law. Rugs and some ready-made products may be returnable or exchangeable within a specified period, provided they are in original condition; online orders often have instructions for returns included in the confirmation email. To request a refund or discuss a problem with your order, contact the store listed on your invoice or reach out via carpetcall.com.au with photos and details of the issue. Outcomes—such as repair, replacement, or refund—will depend on the product type, condition, and timing of your request.

How can I contact Carpet Call about a charge I don’t recognise on my statement?

Visit carpetcall.com.au and use the Store Locator to find the phone number and address of the store nearest to you or the one that handled your quote. Alternatively, use the online contact form and include your full name, best contact number, suburb, and a screenshot or exact details of the charge (date, amount, and last four digits of the card). If you ordered online, referencing your order or confirmation number will speed things up. The support team can then trace the payment in their system and explain what the transaction covers or help resolve any billing errors.

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