Question 1

Why did I get a charge from CBRE or CBRE PTY LTD on my statement?

Accepted Answer

A CBRE charge typically relates to a real estate transaction such as rent, a security bond or deposit, car parking or storage fees, outgoings/service charges, or a professional services invoice (e.g., valuation, consultancy, or project management). If the descriptor refers to CBRE Pty Ltd in Brisbane, it is likely tied to a property or service managed or brokered by their Australian office, such as an office, retail, industrial, or residential tenancy. Review any recent leases, rent notices, invoices, or property-related emails mentioning CBRE around the date of the charge.

Question 2

What common amounts or patterns do CBRE charges usually have?

Accepted Answer

CBRE-related charges often match your agreed rent or license fee (for example, weekly/fortnightly residential rent or monthly commercial rent and outgoings), plus any GST where applicable. You may also see one-off amounts such as a bond or security deposit (typically several weeks’ rent), an auction or holding deposit, valuation fees, or project/fit-out management invoices that reflect a quoted fee or hourly-rate service. Recurring charges generally post on a fixed schedule—such as the same date each week, fortnight, or month—matching your lease or management agreement.

Question 3

Can CBRE place temporary authorisation holds or pending charges on my card?

Accepted Answer

Yes. In some cases CBRE or a related payment processor may place a temporary authorisation on your card when you provide card details as security—for example, for access cards, keys, parking permits, or to verify a payment method. These authorisations may appear as ‘pending’ and usually drop off within a few business days if not converted into a final charge. If a hold remains or converts to a posted transaction you do not recognise, contact the CBRE office or property manager referenced in your paperwork for clarification.

Question 4

How do I confirm which property or service a CBRE charge relates to?

Accepted Answer

Start by matching the transaction date and amount to your lease, rent schedule, invoice, or email correspondence from CBRE. Look for an invoice number, tenancy reference, property address, or project name that corresponds to the amount. If you have multiple properties or services with CBRE, log into your tenant/client portal (if provided) to view detailed transaction histories, or contact your usual CBRE representative or the local office and provide the exact amount, date, and the last four digits of the card used so they can trace the payment.

Question 5

How do I stop recurring rent or fee payments being charged by CBRE?

Accepted Answer

To stop recurring charges, you must first address the underlying agreement—such as ending a lease, terminating a license, or changing your payment method or billing instructions with CBRE. Review the termination or notice clauses in your lease or service agreement and provide written notice to your CBRE property manager or the contact listed in your documents, keeping copies of all correspondence. Once the agreement is formally ended and final accounts are settled, ask CBRE to confirm in writing that any automatic card or direct debit arrangements linked to your account have been cancelled.

Question 6

How do I request a refund or dispute an incorrect CBRE charge?

Accepted Answer

If you believe you were charged the wrong amount, billed twice, or charged after a lease or agreement ended, contact CBRE directly before going to your bank. Reach out to the property manager or department listed on your invoice, explain the issue, and provide supporting evidence such as your statement, lease end letter, payment receipts, and any prior email agreements. CBRE can usually issue an adjustment or refund if an error is confirmed; if the matter is not resolved, you can then follow up through formal complaint channels or your bank’s dispute process with documentation of your attempts to resolve it.

Question 7

How can I contact CBRE about a charge I don’t recognise?

Accepted Answer

Check any recent lease papers, valuation reports, or emails from CBRE for a direct contact—often a property manager, leasing agent, or accounts contact is listed with phone and email details. If you don’t have that information, visit cbre.com and use the ‘Contact’ or ‘Offices’ section to locate the relevant Australian or Brisbane office, then call or email with your query. When you contact them, have your full name, the name of your business (if applicable), the property address, the charge date and amount, and any reference numbers from your statement ready to speed up identification.

CBRE

About CBRE

Bank Statement Variations

Frequently Asked Questions