About CH&CO
CH&CO is a leading British contract catering and hospitality group that creates and manages food and drink services at workplaces, schools, universities, visitor attractions, historic venues, and major cultural institutions. The company operates through multiple specialist brands and divisions, delivering everything from everyday staff restaurants and school meals to high-end event catering, fine dining, and café concepts. They are known for their focus on sustainability, holding top-level sustainability accreditations and a Royal Warrant for catering services, and are active at landmark locations such as the Royal Opera House, Royal Botanic Gardens, Kew, and the Tower of London.
A charge reading like “CH CO 1514 T.O.L. London” is very likely a transaction for food and beverage purchased at a CH&CO-operated catering outlet or event space at the Tower of London (“T.O.L.”) or another CH&CO-run venue in London. This could be for a café, restaurant, bar, event catering, or hospitality package run on-site by CH&CO under contract. The amount could represent a one-off purchase at a till, a bar tab, or catering attached to a ticketed event or private function; in some cases, there may also be temporary card authorisation holds if the venue opens a tab.
If you have questions about this charge, first confirm whether you or someone with access to your card recently visited the Tower of London or another London venue served by CH&CO around the transaction date, and check any receipts or email confirmations from the event or attraction. To resolve issues, you can contact the venue directly and ask for the catering provider (often CH&CO or one of its sub-brands) or reach out through CH&CO’s corporate contact channels listed on their website, providing the date, amount, and last four digits of your card so they can locate the transaction. If you still don’t recognise the charge after checking with family members and the venue, contact your card issuer to dispute or block the card as appropriate.