ChangeGPS

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ChangeGPS provides cloud-based tools and apps for accounting and financial advisory firms, helping automate advice, documentation, and practice management processes.

Brisbane, Queensland, Australia
changegps.com.au

About ChangeGPS

ChangeGPS is a Brisbane-based software company that builds cloud tools specifically for accounting and financial advisory firms. Their platform helps accountants deliver structured advice, automate documentation, standardise workpapers, and manage client engagement more efficiently. ChangeGPS integrates with major accounting platforms (such as Xero Practice Manager and others) to streamline workflows, improve compliance, and provide ready-made templates and calculators for tax, business advisory, and practice management.

A ChangeGPS charge on your bank or card statement usually relates to a subscription for one or more of their software products used by your accounting or advisory firm. This may be a recurring monthly or annual licence fee, an upgrade to a higher plan, additional user licences, or an add-on module (for example, advisory or documentation tools). You might also see a charge after a free trial converts into a paid subscription, or an updated card being tested with a small temporary authorisation when you change your payment details.

If you’re unsure about a ChangeGPS charge, first check with your firm’s practice manager or whoever manages software subscriptions, then log into your ChangeGPS account via changegps.com.au to review billing settings, invoices, and active subscriptions. Invoices and payment history are typically available in the billing or account area of the partner portal. If something still doesn’t look right, contact ChangeGPS via the Support or Contact page on their website, providing your firm name, ABN (if applicable), invoice number, the last four digits of the card charged, and the date/amount of the transaction so they can quickly locate and clarify the charge. Common issues—such as duplicate users, unused add-ons, or trial-to-paid conversions—can usually be resolved by adjusting your plan or requesting assistance from their support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ChangeGPS.

  1. CHANGEGPS TOOLS APPS +61732269980 AU

Frequently Asked Questions

Why am I seeing a recurring charge from ChangeGPS on my business card?

ChangeGPS operates on a subscription model, so most charges are recurring monthly or annual licence fees for their accounting and advisory tools. The amount on your statement typically corresponds to your current plan, number of users, and any add-on modules you’ve activated. Check your ChangeGPS account billing page or ask your practice manager which subscriptions are active for your firm.

What billing plans and pricing does ChangeGPS use?

ChangeGPS generally charges firms a recurring subscription fee, usually per practice (and sometimes scaled by number of users or modules), billed monthly or annually. Different toolsets (such as tax, advisory, and documentation solutions) may be bundled or offered as add-ons, so your total fee will depend on which products your firm has enabled. For the most accurate and current pricing, log into your ChangeGPS account or visit changegps.com.au/pricing (or the pricing section of their website).

Why did a ChangeGPS trial result in a payment on my statement?

If your firm started on a free trial, ChangeGPS may have required card details upfront. When the trial period ends, the subscription automatically rolls into a paid plan unless it is cancelled before the trial expiry date. That first post-trial invoice and card charge will appear on your statement as a ChangeGPS subscription fee matching the plan you selected at sign-up.

How do I cancel or pause our ChangeGPS subscription so future charges stop?

To cancel or downgrade, an account owner or authorised admin should log into the ChangeGPS portal and go to the billing or subscription section to manage the plan. Follow the prompts to cancel, downgrade, or remove specific add-on modules; your access usually continues until the end of the current billing period. If you need to temporarily pause rather than fully cancel, contact ChangeGPS support via their website to discuss available options and any minimum term commitments that may apply to your agreement.

How can I request a refund or dispute a ChangeGPS charge?

Start by confirming the charge details in your ChangeGPS account invoices to ensure it isn’t a legitimate subscription or user fee. If you believe you’ve been billed incorrectly—such as duplicate charges, an unintentional renewal, or a module you did not authorise—contact ChangeGPS support through the Support/Contact page on changegps.com.au with your firm details, invoice number, and transaction date/amount. Refunds or credits are handled case by case according to their billing and subscription terms, so providing full details will help them review and respond quickly.

Why do I see a small or temporary ChangeGPS card charge that later disappears?

ChangeGPS or its payment processor may place a small temporary authorisation on your card when you first sign up, update card details, or change plans. This is used to verify that the card is valid and usually appears as a pending charge that never fully settles. It should automatically drop off your statement within a few business days and will not be included in your final invoice.

How can I find the invoice or receipt for the ChangeGPS charge on my statement?

Invoices and receipts are typically available in the billing or payments section of your ChangeGPS account, which an account owner or admin user can access. You can download past invoices, view the breakdown of products and users, and match invoice numbers to the date and amount shown on your statement. If you don’t have portal access, ask your firm’s software or finance administrator, or contact ChangeGPS support with your firm name and transaction details to request a copy.

What should I do if I don’t recognise a ChangeGPS charge but my firm uses accounting software integrations?

ChangeGPS often integrates with platforms like Xero Practice Manager, so the subscription may have been set up by your practice manager, external consultant, or previous staff member to support advisory or documentation workflows. First, check your internal software and app list to see if ChangeGPS is installed or in use, then review internal emails or onboarding documents that might reference it. If no one in your firm recognises the subscription, contact ChangeGPS via their website with the transaction details so they can confirm which account and firm name the charge is linked to and help you resolve it.

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