Chargeback

Chargeback is a technology company that provides cloud-based tools for managing credit card disputes and chargebacks. Aimed primarily at e‑commerce and digital businesses, it connects to payment processors and gateways to aggregate transaction data, detect risky patterns, and streamline the process of responding to disputes. Its software helps merchants reduce revenue loss from chargeback fraud and errors by automating evidence collection, generating dispute responses, and providing analytics on dispute trends.

A charge from "www.chargeback.com" on a card statement is most likely associated with a business paying for Chargeback’s software or related services, not a consumer making a typical retail purchase. This might include subscription fees for access to the Chargeback platform, usage-based or volume-based fees tied to the number of disputes processed, implementation or onboarding services, and possibly professional services for fraud and dispute consulting. In some cases, a trial or pilot program that converts to a paid plan could also result in a recurring charge.

If you have questions about a Chargeback transaction, the best first step is to confirm internally who in your organization manages payments, fraud, or finance operations—they may have signed up for the service or a trial. Next, check email records and contracts for invoices from Chargeback referencing chargeback.com. You can also visit their website to locate current support or sales contact information and request invoice copies or cancellation. Because Chargeback is now part of Sift, support or billing questions may also be routed through Sift’s customer success or billing teams; having your merchant ID, company name, and recent invoice details handy will speed resolution.