Chargify is a subscription billing and revenue management software platform designed for B2B SaaS companies, offering recurring billing, subscription management, and analytics tools.
Chargify is a subscription billing and revenue management platform built primarily for B2B SaaS and subscription-based businesses. Headquartered in San Antonio, TX, Chargify (now part of Maxio) provides tools for recurring billing, subscription lifecycle management, invoicing, dunning, tax handling, and revenue analytics. Businesses use Chargify to automate complex subscription workflows, manage customer accounts, handle upgrades/downgrades, and generate GAAP-compliant revenue reports. Chargify is a business-to-business service, meaning its direct customers are companies rather than individual consumers.
A Chargify-related charge may appear on your bank or card statement for two main reasons. First, your company (or the company you work for) may be a direct customer of Chargify, paying a monthly or annual subscription fee for the billing platform—these invoices are often for a flat platform fee plus usage-based overages. Second, you may be buying from a company that uses Chargify to process its subscription or recurring payments; in this case, your statement might show descriptors like “CHARGIFY*COMPANYNAME” or a similar format tied to the business you actually purchased from. Charges can be for ongoing subscriptions, free trials that converted to paid plans, one-time setup fees, metered/usage overages, or authorization holds used to verify a card.
To verify a Chargify-related charge, start by checking recent SaaS tools or subscription services used by your business, and look for billing or invoice emails referencing Chargify or Maxio. If the descriptor includes another company name (e.g., "CHARGIFY*XYZSOFTWARE"), search your email for that vendor’s receipts or login to that product’s billing page. If you are a direct Chargify customer, you can review invoices and payment history by logging into your Chargify/Maxio admin portal, or by contacting Chargify support via chargify.com (Support or Help Center) or your account manager. For unauthorized or unclear charges, contact the underlying vendor first; if you still cannot identify the charge, reach out to your bank or card issuer to dispute, after confirming no one else in your organization or household authorized the subscription.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chargify.
Why do I see a charge from Chargify on my business credit card?
Most commonly, this indicates that your company is using Chargify as its subscription billing platform and you’re being billed for your Chargify (Maxio) account—this could be a monthly platform fee, usage-based charges, or an annual contract installment. In some cases, the charge may represent billing processed on behalf of another SaaS provider, shown as a descriptor like “CHARGIFY*VendorName.” Check recent SaaS or subscription tools your team has signed up for, and review any invoices that reference Chargify or Maxio.
What are typical Chargify subscription amounts I might see on my statement?
Chargify historically offers plans that start in the low hundreds of dollars per month and scale into the thousands based on features, volume, and contract terms. You might see recurring amounts such as $149, $299, $499, or custom enterprise-level figures, sometimes paired with a usage/overage component if your billing volume exceeded plan limits. If you’re unsure which plan you’re on, log into your Chargify/Maxio admin portal and check the billing or subscription section for your current pricing and contract details.
How do I cancel or change my Chargify (Maxio) subscription so future charges stop?
If your company is a direct Chargify customer, log into your admin account and navigate to the billing or account settings area to review cancellation options; many accounts are managed via contract, so you may also need to contact your assigned account manager or sales representative. For customers billed through a signed agreement, cancellation typically requires written notice within the terms specified in your contract (for example, 30 days before renewal). If the charge is for another SaaS product that uses Chargify, you must cancel directly in that vendor’s app or through their support team—Chargify cannot cancel third‑party subscriptions on your behalf.
How can I request a refund for a Chargify-related charge?
If you are a direct Chargify customer, refunds and billing adjustments are generally handled through your account manager or Chargify’s billing support; submit a ticket via the Help Center at chargify.com or contact your representative, providing invoice numbers and dates. Refund eligibility depends on your service agreement, billing cycle, and whether the services were already rendered. If the charge is for another company that uses Chargify to bill you, you must contact that company’s support team directly to request a refund, as Chargify only processes payments on their behalf.
Why do I see a small or temporary Chargify charge (like $1 or a very low amount)?
Small amounts, such as $0–$2, may be temporary authorization holds used to verify that a card is valid when an account is created or a payment method is updated. These are not actual charges and should either disappear or be reversed automatically within a few business days, depending on your bank’s policies. If an authorization appears to have converted into a settled charge and you believe it’s in error, contact the relevant vendor (or Chargify support if you’re a direct customer) with the date, amount, and last four digits of the card.
How do I figure out which SaaS product or service is behind a “CHARGIFY*” charge?
Look closely at the full statement descriptor, which often appears as “CHARGIFY*CompanyName” or includes an abbreviated vendor name. Search your email inbox for that name, along with keywords like “receipt,” “invoice,” or “subscription,” to locate welcome emails or billing notices. You can also check with colleagues or departments (such as IT, finance, or marketing) who may have signed up for a tool using a shared company card. If you still cannot identify the merchant, contact your bank for the full descriptor and then reach out to that vendor’s support.
How can I contact Chargify about a charge I don’t recognize?
If you believe the charge is directly from Chargify (for your company’s billing platform account), visit chargify.com and go to the Support or Help Center link to submit a ticket, or log into your admin portal and use the in-app support/contact options. Provide the last four digits of the card, the charge amount, date, and the statement descriptor so they can locate your account. If the charge is actually from another business that uses Chargify to process its payments, Chargify support may direct you to that merchant, as only the merchant can manage, cancel, or refund your specific subscription.
Can Chargify see or change the subscriptions I have with other companies that use their billing platform?
No. Chargify is the underlying billing infrastructure, but your subscription is owned and managed by the company you purchased from (for example, a SaaS tool or online service). Chargify does not have authority to change your plan, cancel your account, or issue refunds for those third‑party services—those actions must be handled by the merchant’s own support team. If your statement shows a “CHARGIFY*VendorName” charge, contact that vendor directly using the support or billing contact listed on their website or in their emails.