Charlotte Tilbury

Personal Care90% confidence

Charlotte Tilbury is a British luxury cosmetics and skincare brand offering makeup, skincare, and fragrance products sold through its own stores, online, and beauty retailers worldwide.

London, United Kingdom
charlottetilbury.com
Owned by Puig

About Charlotte Tilbury

Charlotte Tilbury is a British luxury beauty brand founded by makeup artist Charlotte Tilbury, known for its high-performance makeup, skincare, and fragrance products. The company sells items such as foundations, lipsticks, eyeshadow palettes, “Magic Cream” moisturizers, serums, and gift sets. Products are available through charlottetilbury.com, Charlotte Tilbury standalone boutiques, branded counters in department stores, and select beauty retailers worldwide, with prices typically in the prestige range (for example, lipsticks and liners in the mid-price luxury range and skincare at premium price points).

A Charlotte Tilbury charge may appear on your bank or card statement when you purchase products directly from their website, a Charlotte Tilbury boutique, or a branded counter that bills under the Charlotte Tilbury name. Common scenarios include one-time online orders, in-store purchases, gift set or holiday collection purchases, pre-orders, and auto-replenish orders for items you’ve opted to receive on a recurring schedule (such as skincare staples). You may also see temporary authorization holds when you place an order, update a saved card, or if the retailer checks card validity before shipping—these often show as “pending” and then disappear or convert to a final charge once the order is processed.

If you’re unsure about a Charlotte Tilbury charge, start by logging into your account at charlottetilbury.com (or checking your email) to review recent orders, shipping confirmations, and digital receipts. Compare the transaction date and amount on your statement with your order history, including any auto-replenish or pre-orders you may have set up. For additional help, use the Help/Contact Us section on their website to reach customer service via web form or live chat, and have your order number, date, and the exact amount of the charge ready. If the charge still doesn’t match any purchase and customer service cannot locate it, contact your bank or card issuer to dispute or block further transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Charlotte Tilbury.

  1. Charlotte Brookvale Brookvale AUS

Frequently Asked Questions

Why do I see a Charlotte Tilbury charge on my card when I only ordered once?

Even for a single purchase, you may see both an initial authorization hold and then the final captured payment from Charlotte Tilbury. The first line may appear as a pending amount when you place the order, and once your order is confirmed or shipped, it converts into a final charge, with the hold dropping off. In some cases, if your order was edited (items added/removed) you might see a reversal and a new charge that reflects the adjusted total.

What are typical Charlotte Tilbury charge amounts for online orders?

Charlotte Tilbury is a prestige beauty brand, so individual items often range from about the mid-$20s to over $100 per product, depending on your currency and region (for example, lipsticks and eyeliners in the lower range, and serums or moisturizers at the higher end). Your total statement charge may also include tax and shipping fees, plus any discounts or promotional codes applied at checkout. If the amount on your statement doesn’t match what you expected, check your order confirmation email or your account order history to see a detailed breakdown.

Could this charge be from a Charlotte Tilbury auto-replenish or recurring order?

Yes. Charlotte Tilbury offers auto-replenish on selected products, which automatically bills your saved payment method at the interval you selected (for example, every 30, 60, or 90 days). These recurring orders will appear as separate charges on your bank or card statement each time they are processed. You can confirm or change upcoming replenishments by logging into your charlottetilbury.com account and reviewing your subscriptions or auto-replenish settings.

How do I cancel or pause a Charlotte Tilbury auto-replenish or recurring order?

Log into your account at charlottetilbury.com and go to the section for Auto-Replenish, Subscriptions, or Upcoming Orders. From there, you can adjust the delivery frequency, pause the service, or cancel it entirely before the next billing date. If you’re close to the next shipment and can’t modify it online, contact customer service via the Help/Contact Us section on their website as soon as possible with your name, email, and order/subscription details.

How can I request a refund or resolve a billing issue with Charlotte Tilbury?

To request a refund, first review the Returns & Refunds policy on charlottetilbury.com to see eligibility and time limits for returns, which can vary by product type and region. If your order qualifies, initiate a return through your online account or by following the instructions in your order confirmation email, then contact customer service with your order number for any billing clarifications. For incorrect or duplicate charges, reach out via the website’s customer service form or live chat, and your bank statement, screenshots, and confirmation emails will help them investigate more quickly.

Why do I see a small or temporary Charlotte Tilbury charge marked as ‘pending’?

Charlotte Tilbury, like many online merchants, may place a small or full-amount authorization hold on your card to verify funds when you place an order or update payment details. This pending transaction is not a finalized charge and should either drop off or be replaced by the final settled amount once your order ships or is fully processed. If a pending amount remains on your statement for more than several business days without a matching order, contact your bank or card issuer, and you can also check with Charlotte Tilbury customer support for confirmation.

How can I confirm that a Charlotte Tilbury charge matches one of my orders?

Sign into your account at charlottetilbury.com and compare the transaction date and amount on your bank statement with your most recent orders, including any auto-replenish shipments. Check your email for order confirmations, shipping notices, or digital receipts that show the exact billed total (including tax, shipping, and discounts). If you purchased in store or at a counter, check any paper receipts or your retailer loyalty account history; if the details still don’t line up, contact Charlotte Tilbury customer service through their website for help locating the transaction.

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