Checked

Software95% confidence

Checked (Checked Australia Pty Ltd) is a technology-driven company that provides online identity verification and nationally coordinated criminal history (police) checks for individuals and organizations in Australia.

North Sydney, NSW, Australia
checked.com.au

About Checked

Checked (Checked Australia Pty Ltd) is an Australian technology company that specialises in online identity verification and nationally coordinated criminal history (police) checks. Based in North Sydney, NSW, they provide digital background screening services for both individuals and organisations, helping employers, recruiters, and licensing bodies meet compliance requirements. Their platform is designed to securely collect identity documents, lodge police check applications, and deliver results online once processed by the relevant authorities.

A charge from CHECKED, CHECKED.COM.AU, or a similar description on your bank or card statement usually relates to an online police check or identity verification you completed through their website. This may have been for employment screening, volunteering, professional registration, tenancy, or other compliance purposes. In most cases, charges are one‑off fees paid at the time you submit an application, but businesses that use Checked’s platform regularly may see recurring or multiple charges aligned with ongoing staff or customer screening. You might also see a pending or temporary authorisation when you first submit payment, which typically settles to the final fee within a few days.

If you’re unsure about a Checked charge, first check your email for a receipt or confirmation from checked.com.au around the date of the transaction, including any messages from an employer or agency that asked you to complete a police check. You can also log in to your Checked account (if you created one) to view application history and payment details. For further questions, visit checked.com.au and use their contact or support section to reach customer service with your full name, email used on the application, and the last four digits of the card that was charged. Common billing issues—such as duplicate payment concerns, name not recognised on the statement, or uncertainty about who requested the check—are usually resolved by confirming your application reference number and the organisation that requested the screening.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Checked.

  1. CHECKED.COM.AU +611300266021 AUS

Frequently Asked Questions

Why did I receive a charge from CHECKED or CHECKED.COM.AU on my bank statement?

This charge typically relates to an online police check or identity verification you submitted through Checked’s website (checked.com.au). It may have been requested by an employer, recruitment agency, volunteer organisation, licensing body, or landlord, and you paid the fee at the time of submitting your application. If someone else (like a recruiter or HR department) directed you to complete a check via a link, the payment may still appear under Checked’s name on your statement.

Is the Checked police check fee a one‑time payment or an ongoing subscription?

For individuals, Checked generally charges a one‑off fee per police check or verification you submit; it is not a subscription. Each new application (for example, a new employment or volunteer role) will usually require a separate payment. Organisations that use Checked regularly may have business or volume arrangements, but these are managed through their corporate account rather than as consumer subscriptions.

I don’t remember paying Checked—how can I confirm what this charge is for?

Search your email (including spam and promotions folders) for messages from “checked.com.au” or “Checked Australia Pty Ltd” around the date of the charge—these usually include receipts, application confirmations, or login details. If you created an account, log in at checked.com.au to view your application history and transaction records. If you still can’t identify the charge, contact Checked via the support or contact page on their website with your name, email address, approximate charge date, and the last four digits of the card used so they can locate the transaction.

What are Checked’s typical fees and why do amounts sometimes differ?

Checked’s pricing depends on the type of check (for example, standard employment police check vs. volunteer check) and any additional screening services your organisation requested. The exact fee is displayed at checkout before you submit payment and is also shown on your tax invoice or email receipt. Amounts can differ if you completed more than one check, used a different check category, or if an organisation‑specific arrangement covers part of the cost while you pay a co‑payment.

How do I cancel or withdraw a police check application and can I get a refund?

Once a police check application has been submitted to the relevant authority, it is generally non‑refundable because processing begins immediately. If you made a mistake or wish to withdraw very soon after paying, contact Checked support as quickly as possible via the contact details on checked.com.au and provide your application reference number. They can advise whether your application has already been lodged and whether any partial or discretionary refund is possible under their current policy.

Why do I see a pending or small temporary charge from Checked on my card?

When you enter your card details, Checked’s payment processor may place a temporary authorisation hold to confirm that your card is valid and has sufficient funds. This can appear as a pending charge or a small test amount and should automatically reverse or settle to the final fee within a few business days, depending on your bank. If a small authorisation does not drop off or you see multiple pending entries, contact your bank and then Checked support with a screenshot so they can investigate.

How do I contact Checked about a billing or charge dispute?

Go to checked.com.au and navigate to the Contact or Support section to submit an enquiry, including your full name, email address used for the application, date and amount of the charge, and any reference numbers from your receipt. You can also reply directly to any email receipt or application confirmation you received from Checked, which helps their team quickly locate your record. For suspected unauthorised transactions, also inform your bank or card issuer immediately to secure your account while Checked reviews the payment.

The organisation I applied with says they use Checked, but I was billed personally—why?

Some employers or organisations require you to arrange and pay for your own police check or verification through Checked, rather than paying on your behalf. In these cases, the charge will appear directly on your card statement under Checked or CHECKED.COM.AU even though the result is sent to the organisation. Your email receipt and application confirmation should name the ‘purpose’ or ‘organisation’ associated with the check, which you can use to confirm this with the party that requested it.

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