Chefs On The Run

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Chefs On The Run is an Australian hospitality staffing and catering services company that supplies qualified food and beverage staff, chefs, and event personnel to hotels, restaurants, venues, and functions. It provides casual, temporary, and emergency hospitality staff across multiple Australian cities.

East Brisbane, Queensland, Australia
chefsontherun.com.au

About Chefs On The Run

Chefs On The Run is an Australian hospitality staffing and catering services company based in East Brisbane, Queensland, with operations across multiple Australian cities. They specialise in supplying qualified chefs, kitchen hands, bar staff, wait staff, and event personnel to hotels, restaurants, caterers, venues, and private or corporate functions. The business focuses on casual, temporary, and emergency staffing solutions, helping venues fill last‑minute shifts, busy seasonal periods, and special events. In some locations, they may also coordinate catering services and on-site teams for events.

A Chefs On The Run charge may appear on a bank or card statement when a business or individual has booked hospitality staff or catering through the company. This could relate to a one‑off event (such as a wedding, corporate function, or private party), ongoing staffing support for a venue, or last‑minute emergency shifts. Charges might include deposits or prepayments for event bookings, payment of an invoice against a credit/debit card, or adjustments for extended staff hours. In some cases, you might see multiple transactions for a single event (for example, a booking deposit followed by a final balance), or a temporary pre‑authorisation when a card is used to secure a booking.

To verify the charge, start by checking recent bookings for hospitality staff or catering services made through chefsontherun.com.au, including any events managed by your venue, employer, or event planner who may have used Chefs On The Run on your behalf. Look for email confirmations, quotes, or invoices in your inbox or accounts system matching the amount and date. If you still have questions, contact Chefs On The Run via the enquiry or contact form on their website or through the office that manages your region, and provide your full name, business name, event date, and the last 4 digits of the card used. Common billing issues—such as unclear references, duplicate‑looking charges for split invoices, or final adjustments after an event—are usually resolved by comparing your invoice schedule and the detailed timesheets or event summary they can supply on request.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chefs On The Run.

  1. CHEFS ON THE RUN AUS\SUITE 1 LEVEL 1 222

Frequently Asked Questions

Why did I receive a charge from Chefs On The Run on my business credit card?

This charge is usually linked to hospitality staffing or catering services you, your business, or your event organiser booked through Chefs On The Run. Common reasons include payment of an invoice for temporary chefs or wait staff, a deposit for an upcoming event, or settlement of extra hours worked beyond the original quote. Check your recent staffing bookings, functions, or events around the transaction date for a matching invoice or quote from Chefs On The Run.

What are typical charge amounts from Chefs On The Run and how are they calculated?

Chefs On The Run charges typically reflect hourly rates for staff (such as chefs, bar staff, or wait staff), plus any applicable penalty rates, public holiday loadings, and agency fees, all quoted in Australian dollars (AUD). Amounts can range from a few hundred dollars for a small function to several thousand for multi-day events or ongoing venue support. The exact charge should correspond to a quote or invoice that itemises staff categories, hours worked, and any surcharges. If the amount doesn’t match your expectations, request a detailed invoice breakdown from their accounts team.

Why do I see multiple Chefs On The Run charges for the same event or week?

It’s common for Chefs On The Run to bill separately for deposits, balance payments, and post-event adjustments. For venue clients, staffing may also be invoiced in multiple batches (for example, weekday shifts and weekend shifts, or different departments) even if it relates to a single trading period. What looks like a duplicate charge is often a split payment matching separate invoices or additional hours approved after the initial quote. Compare each transaction with your invoice numbers and dates, or contact their accounts department for a consolidated statement.

How can I cancel or change a Chefs On The Run staffing or event booking to avoid further charges?

To cancel or amend a booking, you’ll need to contact Chefs On The Run directly using the regional office or contact form listed on chefsontherun.com.au, referencing your booking or quote number. Their cancellation and change policies (including any minimum notice periods and potential cancellation fees) are usually outlined in your booking confirmation or service agreement. Late cancellations or major changes close to the event date may incur partial or full charges for rostered staff. Always request written confirmation of any cancellation or change for your records.

How do I dispute a Chefs On The Run charge or request a refund or credit?

If you believe you’ve been incorrectly charged, first locate the related invoice, quote, or booking confirmation and compare the line items to the amount debited. Then contact Chefs On The Run’s accounts or administration team via the contact details on chefsontherun.com.au, providing your invoice number, transaction date, and the last 4 digits of the card used. They can review timesheets, staffing records, and any agreed rates, and may issue a refund or credit note if an overcharge or error is confirmed. For disputed charges, it’s best to contact them directly before initiating a chargeback with your bank, as most issues can be resolved with documentation.

Does Chefs On The Run place pre-authorisation holds or pending card charges?

In some cases, Chefs On The Run may place a temporary pre-authorisation on your card when you secure a booking or provide card details for future billing. This appears as a pending or $0–$1 test charge or a hold for a portion of the expected invoice amount and is used to validate the card or guarantee payment. Pre-authorisations should automatically drop off or convert to a final transaction once the actual invoice is processed. If a pending amount remains on your account longer than a few business days, contact your bank and Chefs On The Run with the authorisation details.

How can I get a copy of my Chefs On The Run invoice or receipt for this charge?

Invoices and receipts are typically emailed to the contact address provided at the time of booking or stored in your venue’s or company’s accounts system. Search your email for “Chefs On The Run” or your event date, and check with your accounts or events department if the booking was made on your behalf. If you still can’t locate it, use the contact form or office email on chefsontherun.com.au to request a copy, including your business name, event details, and the exact charge amount and date shown on your statement.

How do I contact Chefs On The Run about a mystery charge on my statement?

Visit chefsontherun.com.au and use the contact or enquiry form, or reach out to the regional office that services your city as listed on their website. Provide as much detail as possible, including your full name, business name, event date or venue, the exact amount and date of the charge, and the last 4 digits of the card used. Their team can then look up the transaction, match it to your booking or invoice, and explain what the charge covers or correct any billing errors if needed.

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