Chilled Pubs

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Chilled Pubs is an independent British pub and gastropub group based in Derbyshire, operating a small collection of food‑led pubs across the Midlands.

Derbyshire, United Kingdom
chilledpubs.co.uk

About Chilled Pubs

Chilled Pubs is a British independent pub company that runs a group of food‑led gastropubs in and around Derbyshire and the Midlands, including venues such as The Bull’s Head in Repton, The Joiners Arms in Quarndon, The Swan at Walton-on-Trent, The Hunloke Arms in Wingerworth, The Three Tuns in Lichfield, The Blue Stoops in Dronfield and The Bull’s Head in East Leake. Their pubs focus on warm hospitality, contemporary interiors and “seriously good food in an unserious way,” with menus featuring wood‑fired pizzas, yakitori skewers, pub classics, cocktails and an extensive range of beers and ciders. ([greatfoodclub.co.uk](https://www.greatfoodclub.co.uk/business/the-bulls-head/?utm_source=openai))

A card charge showing as “Sq *chilled Pubs” typically indicates you paid at one of the Chilled Pubs venues using a card terminal that runs on Square’s payment processing system—Square is the processor, while the actual merchant is Chilled Pubs or one of its individual pubs. This could be for sit‑down food and drinks, bar tabs, group meals, events, deposits for special occasions (such as Christmas parties), or purchase of gift points or loyalty‑related products. Some small test or pre‑authorisation amounts may appear briefly when you make a booking or secure a table online, as they use Stripe or other processors for deposits and card verification for reservations and in‑app purchases. ([help.chilledpubs.co.uk](https://help.chilledpubs.co.uk/hc/en-gb/articles/4410886316049-Data-Protection-Privacy-Notice?utm_source=openai))

If you’re unsure about a Chilled Pubs charge, first check your email for booking confirmations or digital receipts from the specific pub, your Chilled Pubs app account (for points, offers and bookings), and your calendar for any recent visits, meals or events. You can verify or dispute a charge by contacting the relevant pub directly via the phone or email listed on the Chilled Pubs website, or by using the contact details and support links in the Chilled Pubs app or privacy notice; they also provide a dedicated data/privacy contact email for account and data‑related queries. If you still don’t recognize the transaction, contact your bank or card issuer promptly to review recent activity and, if needed, raise a dispute or block the card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chilled Pubs.

  1. Sq *chilled Pubs

Frequently Asked Questions

Why does my statement show “Sq *chilled Pubs” instead of the individual pub name?

“Sq *chilled Pubs” indicates that your payment was processed through Square on behalf of the Chilled Pubs group. The descriptor often reflects the group or head office name rather than the specific venue (e.g., The Bull’s Head or The Joiners Arms), but the charge still relates to a food and/or drink purchase at one of their pubs.

What types of purchases typically result in a Chilled Pubs card charge?

Most Chilled Pubs charges come from dining in one of their gastropubs—food orders, bar tabs, drinks, or group meals. You may also see charges for deposits on special occasions (such as Christmas parties), purchase of Chilled Pubs gift points or vouchers, or event bookings made via their website or app.

Can Chilled Pubs place a small temporary or pending charge on my card?

Yes. When you book a table online or buy gift points, Chilled Pubs may take card details through a secure processor such as Stripe to verify your booking or payment method. This can result in a small temporary authorisation that either disappears or is adjusted when the final bill is settled. ([help.chilledpubs.co.uk](https://help.chilledpubs.co.uk/hc/en-gb/articles/4410886316049-Data-Protection-Privacy-Notice?utm_source=openai))

How do I get a receipt or VAT invoice for a Chilled Pubs transaction?

If you need a receipt or VAT invoice, first check your email for an automatic receipt from the pub or the booking platform used. If you can’t find one, contact the specific Chilled Pubs venue you visited or use the contact links on chilledpubs.co.uk and provide the date, approximate time, last four digits of your card and the amount so they can locate and resend your receipt.

How can I query or request a refund for a charge from Chilled Pubs?

To query or request a refund, contact the individual Chilled Pubs site where you dined as soon as possible, explaining the issue (for example, being charged twice or an incorrect amount). Have your receipt or statement details ready. If the pub confirms an error, they can process a refund through their payment system; if you cannot resolve it with them, contact your card issuer to raise a dispute.

Does Chilled Pubs run any subscriptions or recurring billing that could show up monthly?

Chilled Pubs is primarily a group of physical pubs and does not typically operate consumer subscriptions like streaming services. However, you may see occasional repeat charges if you visit their venues regularly, hold recurring bookings, or top up gift points via their app. If you see a recurring pattern you don’t recognise, contact the group using the details on their website or app to confirm what the charges relate to. ([play.google.com](https://play.google.com/store/apps/details?hl=en&id=uk.co.chilledpubs.app&utm_source=openai))

How can I contact Chilled Pubs about a data, app or account‑related billing question?

For app or account‑related issues, including questions about stored payment details or bookings made via the Chilled Pubs app, you can use the support email addresses listed in the app and privacy notice (e.g., contact addresses on help.chilledpubs.co.uk) or the general contact links on chilledpubs.co.uk. Include your name, contact details, and information about the transaction so they can investigate. ([help.chilledpubs.co.uk](https://help.chilledpubs.co.uk/hc/en-gb/articles/4410886316049-Data-Protection-Privacy-Notice?utm_source=openai))

Is Chilled Pubs part of a larger pub chain or owned by another company?

Chilled Pubs is described in its privacy notice and external profiles as an independent pub company based in Derbyshire, not as a subsidiary of a larger national chain. Any charge you see under their name therefore relates directly to this local group rather than a big corporate pub operator. ([help.chilledpubs.co.uk](https://help.chilledpubs.co.uk/hc/en-gb/articles/4410886316049-Data-Protection-Privacy-Notice?utm_source=openai))

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