Choo Choos at the Marina

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Choo Choos at the Marina is a waterfront café-restaurant at Port Douglas’s Crystalbrook Superyacht Marina, serving breakfast, lunch, coffee and cocktails with views over the marina and historic rail carriages.

Port Douglas, Queensland, Australia
choochoosatthemarina.com.au

About Choo Choos at the Marina

Choo Choos at the Marina is a waterfront café-restaurant located at Crystalbrook Superyacht Marina in Port Douglas, Queensland, Australia. Overlooking the marina and historic rail carriages, it serves breakfast, lunch, coffee, cakes, and cocktails in a casual, family-friendly setting. The venue focuses on relaxed, coastal-style dining, with a menu that typically includes classic café dishes, seafood options, light bites, kids’ meals, and a full coffee and drinks list. They cater to both locals and visitors, including cruise and reef tour passengers departing from or returning to the marina.

A charge from “CHOO CHOOS AT THE MARINA,” “CHOO CHOOS MARINA PORT DOUGLAS,” or a similar description on your bank or card statement usually relates to food and beverage purchases made at the restaurant. This can include dine-in meals, takeaway coffee or food, bar tabs, or group bookings. Some banks may batch payments made the same day or show the charge date as the day it was processed rather than the day you visited. If you left a tip via card, the final charge may be slightly higher than your original bill. In rare cases, you might also see a small temporary pre‑authorization if your card was used to open a tab.

If you don’t recognize the charge, start by checking dates and amounts against any visit you made to Crystalbrook Superyacht Marina or Port Douglas around that time, including breakfast or coffee stops before reef tours. Look for emailed receipts, bank app notifications, or photos of your receipt if you took one. To query a transaction, contact Choo Choos at the Marina using the details on their website (choochoosatthemarina.com.au), call during their opening hours, or reach out via their social media pages; provide the transaction date, exact amount, and the last four digits of the card used so they can locate the payment. For billing issues such as duplicate charges, incorrect amounts, or disputed tips, they can usually review their point‑of‑sale records and issue adjustments or refunds where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Choo Choos at the Marina.

  1. CHOOCHOOS@THE MARINA PORT DOUGLAS AUS

Frequently Asked Questions

Why do I see a charge from CHOO CHOOS AT THE MARINA on my statement?

This charge typically comes from a food or beverage purchase made at Choo Choos at the Marina in Port Douglas, such as breakfast, lunch, coffee, or drinks. It may also reflect a bar tab or group dining bill that was settled on your card. If you recently visited Crystalbrook Superyacht Marina, this is likely from that visit. Check your receipts, photos, or messages around that date to confirm.

What typical amounts might I see charged by Choo Choos at the Marina?

Common transaction amounts range from small charges (around AUD $5–$15) for coffee and pastries, to AUD $20–$40 per person for breakfast or lunch, and higher totals (AUD $60–$200+) for couples, families, or groups including cocktails or bottles of wine. A single higher charge can also represent a full table bill that you paid for multiple people. The exact amount depends on what was ordered, any specials, and whether a tip was added.

Can Choo Choos at the Marina place a temporary authorization or hold on my card?

In some cases, if you opened a bar tab or the staff needed to verify your card, their payment terminal or your bank may show a small temporary authorization or a pending amount. This is not a final charge and should automatically drop off or be replaced by the actual settled bill within a few business days. If a pending hold remains for more than a week, contact your bank and, if needed, reach out to the venue with the transaction details.

Why is the Choo Choos charge date different from the day I visited?

The date shown on your bank or card statement is usually the processing date, which can differ by a day or two from the date you dined, depending on your bank and card network. If you visited Choo Choos on a weekend or public holiday, the transaction may have been processed on the next business day. Compare the amount and approximate visit time rather than relying only on the statement date.

How can I get a copy of my receipt from Choo Choos at the Marina?

If you need a receipt, contact Choo Choos at the Marina using the phone number or contact form listed on choochoosatthemarina.com.au and provide the visit date, approximate time, total amount, and last four digits of your card. They can search their point‑of‑sale records and, if found, email or otherwise provide a copy of the receipt. Your bank statement alone usually isn’t enough for tax or expense purposes, so request the itemized receipt if required.

What should I do if I think I was overcharged or see a duplicate Choo Choos transaction?

First, compare the charges with any paper or emailed receipts and check for tips or multiple rounds of food and drinks you may have added. If you still believe there is an overcharge or duplicate payment, contact Choo Choos directly with screenshots of the statement entries and any receipts you have so they can investigate their system and, if confirmed, issue a correction or refund. If you cannot resolve it with the venue, your bank or card issuer can advise you on disputing the transaction.

Does Choo Choos at the Marina have subscriptions or recurring billing?

Choo Choos at the Marina operates as a restaurant and café and does not typically offer subscription or membership billing. If you see multiple charges, they usually represent separate visits or transactions, such as multiple coffees, meals, or bar tabs on different days. Recurring same-amount charges are uncommon; if you notice a pattern that doesn’t match your visits, contact both the venue and your bank to review.

How can I contact Choo Choos at the Marina about a card charge?

Visit choochoosatthemarina.com.au for the most up‑to‑date phone number, email address, and opening hours. When you contact them, have ready the transaction date, exact amount, the name on the card, and the last four digits of the card number so they can locate the payment in their system. You can also message them via their official social media pages if listed on their website, but for billing disputes they may still ask you to email or call for security and privacy reasons.

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