Chu The Phat is a vibrant, contemporary Asian street food restaurant and bar in Brisbane’s South Brisbane/Fish Lane precinct, serving pan-Asian dishes inspired by hawker stalls in Hong Kong, Korea and Taiwan in a large multi-level venue.
Chu The Phat is a modern Asian street‑food restaurant and bar located in Brisbane’s South Brisbane/Fish Lane dining precinct. Inspired by the hawker stalls of Hong Kong, Korea and Taiwan, the venue offers a mix of small plates, dumplings, noodles, larger share dishes and Asian‑influenced cocktails in a large multi‑level indoor/outdoor space. Guests typically visit for casual dinners, group celebrations, pre‑ or post‑event drinks, and set or banquet menus, with bookings and walk‑ins both commonly accepted.
A charge from Chu The Phat may appear on your bank or card statement after you dine in the restaurant, run a bar tab, pay for a group booking, purchase a set/banquet menu, or buy a gift voucher. The descriptor might look like “CHU THE PHAT SOUTH BRISBANE”, “CHU THE PHAT FISH LANE”, or a variation including “AUS” or “QLD”. In some cases you may see a pre‑authorisation hold when you leave a card behind for a bar tab or when a deposit is taken for a large group or special event booking; these holds usually drop off automatically once the final payment is processed.
If you’re unsure about a Chu The Phat charge, start by checking recent dining dates, group events, or bar visits in South Brisbane, and compare the amount to your receipt or any confirmation emails. Look in your email (and spam/junk) for booking confirmations or payment receipts from chuthephat.com.au, and ask family members or colleagues who might have used the card for a shared meal or work event. To resolve questions, contact the restaurant directly using the phone number or contact form listed on chuthephat.com.au with the exact charge amount and date from your statement; they can look up the transaction, re‑send receipts, clarify any weekend/public‑holiday surcharges, and correct genuine billing errors if they occurred.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chu The Phat.
Why do I see a charge from CHU THE PHAT or CHU THE PHAT SOUTH BRISBANE on my statement?
This charge is usually from dining at Chu The Phat in Brisbane or running a bar tab at the venue. It may cover food, drinks, a set/banquet menu, or a combination of items for your table. The transaction date on your statement should line up with a visit to the Fish Lane/South Brisbane area. If someone else in your family or group used your card to pay the bill, the charge may reflect that shared meal.
Why is the amount higher than the prices I remember from the menu?
The final amount can be higher than menu prices once shared dishes, sides, desserts, cocktails, and a tip (if added) are included on the one bill. In Australia, weekend or public‑holiday surcharges and credit card surcharges may also apply, and will appear in the final total rather than as separate line items on your bank statement. Review your itemised receipt, if you have it, to see the breakdown of food, drinks, surcharges and any gratuity. If you no longer have the receipt, you can contact Chu The Phat with the charge amount and date and ask for a copy.
What is a pre-authorisation or pending charge from Chu The Phat?
If you opened a bar tab, left your card with the bar, or secured a booking with card details, Chu The Phat (or their payment provider) may place a temporary pre‑authorisation hold on your card. This can show as a pending transaction that is higher, lower, or slightly different from the final bill. The hold is usually released automatically within a few business days once the actual payment is processed. If a pre‑authorisation has not dropped off after several days, contact your bank first, then the restaurant if needed.
Can Chu The Phat charge a no‑show or cancellation fee for bookings?
For some larger group bookings, special events, or peak times, Chu The Phat may request card details or a deposit to secure the reservation, with a stated no‑show or late cancellation fee. If your booking was cancelled outside the allowed window, a partial or full charge can appear even if you did not dine. Check your original booking confirmation email for the specific cancellation policy and any per‑person fee noted. If you believe you were charged in error, contact the restaurant directly with your booking name, date and the amount charged.
How can I get a copy of my receipt or check what was ordered on this charge?
To obtain an itemised receipt, reach out to Chu The Phat using the contact details on chuthephat.com.au and provide the date of your visit, approximate time, total amount, and the last four digits of the card used. The venue can usually look up the transaction in their point‑of‑sale system and email you a copy of the docket or invoice. This will show all food, drinks, surcharges and tips associated with the charge so you can verify everything matches your memory of the visit.
How do I dispute a charge or request a refund from Chu The Phat?
If you suspect you’ve been double‑charged, incorrectly charged, or billed for a visit you didn’t make, contact Chu The Phat directly before going to your bank. Provide a screenshot or photo of the bank statement entry and any receipts you have, and explain the issue (for example, wrong amount, duplicate transaction, or cancellation policy misunderstanding). In many cases, the venue can quickly confirm what happened and process a partial or full refund if a genuine error occurred. If the issue cannot be resolved with the restaurant, you can then raise a dispute with your card issuer.
Could this charge be for a group bill, split payment, or gift voucher?
Yes. If you attended a group dinner or celebration, one person may have paid the full bill on their card and been reimbursed by others, so the charge will appear only on that one statement. Alternatively, the charge could relate to purchasing or redeeming a Chu The Phat gift voucher, which may not be obvious from the bank description alone. Check any group events around the transaction date and look through your email for gift voucher confirmations from chuthephat.com.au. If you’re still unsure, the restaurant can confirm whether the charge was for regular dining, a group event, or a voucher sale.
How can I contact Chu The Phat about a mystery charge on my card?
Go to chuthephat.com.au and use the listed phone number or contact form/email address to reach the venue. When you contact them, have the exact transaction date, amount, card type, and the name on the booking (if applicable) ready so staff can locate the payment in their system. They can confirm whether the charge is from dine‑in, bar, an event, or a voucher, and advise on next steps if an adjustment or refund is needed.