Cin7

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Cin7 is a cloud-based inventory and order management software platform, which includes the former DEAR Systems product (now branded as Cin7 Core), used by retailers, wholesalers, and e-commerce businesses to manage stock, purchasing, sales, and integrations.

Auckland, New Zealand
cin7.com

About Cin7

Cin7 is a cloud-based inventory and order management platform designed for product-based businesses such as retailers, wholesalers, distributors, and e‑commerce brands. The company offers two primary products: Cin7 Omni (their flagship inventory, POS, and 3PL solution) and Cin7 Core (the former DEAR Systems platform, focused on scalable inventory, purchasing, manufacturing, and accounting integrations). Businesses use Cin7 to manage stock across warehouses and sales channels, connect to online stores and marketplaces, and sync data with accounting systems like Xero and QuickBooks Online. Cin7 is headquartered in Auckland, New Zealand, and serves customers globally via a subscription-based, software-as-a-service (SaaS) model.

A Cin7 charge may appear on your bank or card statement if your business has an active subscription to Cin7 Omni or Cin7 Core, or if you recently started a free trial and added a payment method. Charges are typically billed monthly or annually in advance and may show descriptors such as “CIN7,” “CIN7 CORE,” “CIN7*DEAR,” or similar variations referencing Cin7 or DEAR Systems. You might also see one-time amounts for onboarding, implementation, training, add-on modules, extra users, higher order/warehouse limits, or integration fees. In some cases, a small temporary authorization or a pro‑rated upgrade/downgrade fee may appear when you change plans or update your payment details.

If you’re unsure about a Cin7 charge, first check whether your company uses Cin7 Omni or Cin7 Core for inventory, POS, or order management, and verify with your finance, operations, or e‑commerce team. Log in to your Cin7 account and review the Billing or Subscription section for invoices, plan details, and next billing dates; invoices are also usually emailed to the account billing contact from a cin7.com email address. If you still can’t identify the payment, contact Cin7 support via the help portal or the contact options listed at cin7.com, providing the last 4 digits of the card, the charge date, amount, and statement descriptor (but never your full card number). For unrecognized or potentially fraudulent charges, your bank or card issuer can help dispute the transaction if Cin7 support confirms there is no associated account.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cin7.

  1. CIN7/DEAR SYSTEMS 3038884281 US

Frequently Asked Questions

Why am I seeing a Cin7 or DEAR Systems charge on my card statement?

You’re likely being billed for a Cin7 Omni or Cin7 Core (formerly DEAR Systems) subscription that your business uses for inventory, order management, POS, or e‑commerce integrations. The charge may appear under descriptors such as “CIN7,” “CIN7 CORE,” “CIN7*DEAR,” or similar. Check internally with whoever manages operations, inventory, or accounting software in your business, as they are usually the ones who set up the subscription and billing.

How does Cin7’s billing work, and what are common charge amounts or patterns?

Cin7 typically charges on a recurring subscription basis, either monthly or annually in advance, with pricing that depends on the product (Omni vs. Core), number of users, locations/warehouses, order volumes, and add‑ons. It’s common to see a consistent recurring amount each billing period, with occasional additional charges when you upgrade plans, add users, or enable extra modules or integrations. Exact pricing and currency vary by region and contract, so for precise amounts you should review the invoices and plan details in your Cin7 Billing or Subscription settings or on the pricing pages at cin7.com.

Why was I charged by Cin7 after my free trial or when I thought I had cancelled?

If you entered payment details during a trial and didn’t cancel before the trial ended, Cin7 may automatically convert your account to a paid subscription and bill you for the next period. Similarly, if you submitted a cancellation but it takes effect at the end of the current billing cycle, you may still see one final charge. Log in to your Cin7 account and check the Subscription/Billing page for your official cancellation date and last billed period, and contact Cin7 support with your account ID if the charge doesn’t match what you expected.

How do I cancel or pause my Cin7 subscription so I stop getting billed?

To cancel or downgrade, sign in to your Cin7 Omni or Cin7 Core account and go to the Billing or Subscription section in the account settings; from there you can view cancellation or downgrade options or submit a request. Some contracts, especially annual or implementation plans, may require notice or a minimum term, so review your original order form or agreement. If you’re unable to access the portal, contact Cin7 support through cin7.com with your company name, account email, and any invoice numbers so they can assist with closing or adjusting the account.

What are Cin7’s refund policies if I don’t recognize or no longer need the service?

Cin7 generally bills in advance for the agreed subscription term, and many plans are non‑refundable for the current billing period once charged, especially annual commitments. However, they may review refund requests in cases of duplicate billing, clear errors, or if a charge is proven to be unauthorized. If you believe you’ve been charged incorrectly, gather your statement, any invoices, and relevant emails, then contact Cin7 support through their help center or contact form on cin7.com. For suspected fraud where Cin7 can’t locate an account in your name, your bank or card issuer can help you dispute the transaction.

Why do I see a small or temporary Cin7 charge (or multiple pending charges) on my account?

Cin7 may place a small authorization hold or test charge when you first add or update a payment method to verify that the card is valid. These authorizations can appear as low-dollar or unusual amounts and are not actual settled charges; they typically disappear or reverse within a few business days, depending on your bank. If a pending amount later posts as a full subscription fee, it usually represents your actual plan charge for the new billing period.

How can I find the invoice or receipt for a Cin7 charge on my statement?

Invoices and receipts for Cin7 charges are usually available inside your Cin7 account under Billing, Subscription, or Invoices. The billing contact for your organization will also typically receive invoices via email from an official cin7.com email address, often around your billing date. If you can’t access the account or no longer have the billing contact’s email, reach out to Cin7 support with the charge amount, date, statement descriptor, and your company details so they can locate and resend the relevant documents.

How do I contact Cin7 about a charge on my account or an issue with my billing?

Visit cin7.com and navigate to the Support or Contact section to access the help center, ticket system, or regional contact details. Existing customers can usually log in to submit a support request directly from within the Cin7 app, which helps link your inquiry to the correct account. When contacting Cin7 about a charge, include your company name, account email, invoice number (if available), the exact charge amount, date, and the statement descriptor, but never send full card numbers or sensitive banking information over email or chat.

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