CircleCI

Software100% confidence

CircleCI is a continuous integration and continuous delivery (CI/CD) platform that automates software builds, tests, and deployments for development teams.

San Francisco, CA
circleci.com

About CircleCI

CircleCI is a cloud-based continuous integration and continuous delivery (CI/CD) platform used by software teams to automate code builds, tests, and deployments. Companies use CircleCI to run automated pipelines every time code is pushed to a repository, helping them catch bugs early and release software more quickly and reliably. Headquartered in San Francisco, CA, CircleCI integrates with major code hosting platforms (like GitHub, GitLab, and Bitbucket) and supports a wide variety of languages, frameworks, and deployment targets.

A CircleCI charge may appear on your bank or card statement if you (or your company) subscribed to one of their paid plans or exceeded free usage limits. Common scenarios include monthly subscriptions for seats/users, usage-based billing for compute credits or build minutes, overage charges beyond the included allowance, and add-ons such as additional resource classes. You might also see a charge after a trial period ends if you entered your card to start a free trial and did not cancel before the trial converted to a paid plan. In some cases, you may briefly see small authorization holds when adding or updating a payment card, which should drop off automatically.

To verify a CircleCI charge, log into your CircleCI account at circleci.com and check the Organization or Account Billing section for your invoices and payment history. Compare the date and amount on your statement with the latest CircleCI invoice, and confirm whether you belong to any organizations or teams that might be sharing a billing account. If you still have questions, open a ticket through the CircleCI Support Portal at support.circleci.com (or via the in-app Help/Support option) and include the last four digits of the card, the exact charge amount, and the charge date. For unexpected charges, duplicate billing, or refund requests, CircleCI’s support or billing team can review your account, clarify usage, adjust plans, and advise on cancellations or changes going forward.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CircleCI.

  1. CIRCLECI.COM +14159443995 US
  2. CIRCLECI.COM +14159443995 CA

Frequently Asked Questions

Why am I seeing a monthly CircleCI charge on my card?

You’re likely being billed for a CircleCI subscription tied to your organization or user account. CircleCI typically charges monthly based on your selected plan (such as user/seat-based pricing) plus any usage-based overages for compute or build minutes. Review the Billing section of your CircleCI organization to see your current plan and invoice details for that month.

What are common CircleCI billing amounts and how is pricing structured?

CircleCI uses a combination of subscription and usage-based pricing. Organizations usually pay a monthly base fee for seats/users, and then pay for additional compute usage (e.g., credits, build minutes, or higher resource classes) when they exceed the included allowance. Your exact amount can vary from month to month depending on how many pipelines ran, how long they took, and whether you changed plans or added teammates.

How do I cancel or downgrade my CircleCI subscription to stop future charges?

To cancel or downgrade, log into circleci.com and navigate to your Organization Settings, then go to the Billing or Plan section. From there you can change to a lower tier, reduce seats, or cancel auto-renewal at the end of the current billing period. Make sure you complete all steps and confirm the updated plan; your access usually continues until the end of the paid period, and charges will stop on the next cycle.

Why did CircleCI charge me after my free trial ended?

If you started a CircleCI trial and added a payment method, the account will convert to a paid plan automatically unless you downgrade or cancel before the trial end date. In that case, the first paid period begins immediately after the trial, and you’ll see a charge for the corresponding plan. Check your trial end date and current plan under Organization Settings → Billing to confirm whether this applies.

How can I request a refund or dispute a CircleCI charge?

If you believe you were billed in error—such as being charged after canceling, being double-charged, or billed for unexpected usage—open a ticket via the CircleCI Support Portal at support.circleci.com while logged in to your account. Provide the charge date, amount, the last four digits of the payment card, and a brief description of the issue. CircleCI reviews refund and credit requests on a case-by-case basis and may issue adjustments when billing mistakes or genuine misunderstandings are confirmed.

Why do I see a small or pending CircleCI charge on my statement?

Small or temporary CircleCI charges (sometimes $1–$5 or an equivalent local amount) are often authorization holds used to verify your payment card when it’s first added or updated. These are not actual payments and should automatically fall off or be reversed by your bank within a few business days. If the hold remains for more than a week, contact your card issuer and check your CircleCI Billing page to confirm no invoice was generated for that amount.

How do I find invoices and receipts for my CircleCI payments?

Invoices and payment receipts are available in the Billing section of your CircleCI organization settings. From there you can view past invoices, see which card was charged, and download PDFs for your accounting or expense reports. If you don’t have access, ask your organization’s CircleCI admin or billing owner to download and share the invoice with you.

What should I do if I don’t recognize a CircleCI charge but my company uses it?

The charge may be for an organizational account where your company’s engineering or DevOps team manages CircleCI, and the card on file could belong to a shared company card or a manager. First, check internally with your engineering or IT department and provide the charge date and amount. If no one recognizes it, contact CircleCI support through support.circleci.com with the transaction details so they can help identify which organization is associated with that payment.

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