Clarendon Hotel

Restaurant90% confidence

Clarendon Hotel is a family-oriented pub and restaurant in the Newtown suburb of Geelong, featuring modern Italian-style dining (Mr Matteo @ Clarendon Hotel), a large kids’ playground, and a casual bar environment.

Geelong, Victoria, Australia
clarendongeelong.com.au

About Clarendon Hotel

Clarendon Hotel is a long‑standing, family‑friendly pub and restaurant located in Newtown, Geelong, Victoria. Trading as Clarendon Hotel with the in‑house dining concept “Mr Matteo @ Clarendon Hotel,” it focuses on modern Italian‑style meals, wood‑fired or stone‑baked pizzas, pub classics, and a relaxed bar menu. The venue also features a large kids’ playground, family dining areas, and a casual bar environment where guests can enjoy drinks, live sport on TV, and social gatherings. Functions, group bookings, and events are commonly hosted here, and payment is typically taken on‑site via EFTPOS/credit card.

A Clarendon Hotel charge may appear on your bank or card statement after you dine at the restaurant, run a bar tab, order takeaway, pay a function deposit, or settle a group booking. You might also see a charge if you used your card to secure a table or event booking and the deposit was later processed. In some cases, your bank may display a temporary pre‑authorization (a small “pending” amount) when you open a tab at the bar or when the terminal verifies your card; this usually drops off automatically after a short period and is replaced by the final settled amount. If you split bills or pay for another person’s meal or drinks, the charge may be higher than you personally remember spending.

To verify a Clarendon Hotel charge, start by checking the date and amount against any recent visits to the venue, takeaway orders, or function payments in Geelong. Look for email confirmations or receipts from clarendongeelong.com.au or check your phone for booking confirmations and bank notifications from the day you visited. If you still have questions, contact the venue directly using the phone or email details on their official website, provide the transaction date, exact amount, and the last four digits of your card number, and ask them to look up the payment. Common issues—such as misunderstanding a group bill split, bar tabs not closed correctly, or confusion between a pre‑authorization and the final charge—are usually resolved quickly once the venue can match your transaction in their point‑of‑sale system.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Clarendon Hotel.

  1. CLARENDON HOTEL NEWTOWN AUS

Frequently Asked Questions

Why do I see a charge from Clarendon Hotel or ‘Mr Matteo @ Clarendon Hotel’ on my bank statement?

This charge typically comes from dining at the Clarendon Hotel restaurant, ordering from the Mr Matteo Italian‑style menu, having drinks at the bar, or paying for a function or group booking. The descriptor may appear as “CLARENDON HOTEL GEELONG,” “CLARENDON HOTEL NEWTOWN,” or similar, depending on your bank. Check whether you or someone on your account recently visited the venue in Newtown, Geelong, or paid a deposit for an event there.

Can Clarendon Hotel place a temporary authorization hold on my card?

Yes. If you open a bar tab, leave your card behind the bar, or if the payment terminal needs to verify your card, a temporary pre‑authorization may be placed on your account. This can appear as a pending amount that is equal to or slightly higher than your expected spend. The hold is released by your bank once the final sale is processed or if the tab is closed without any charges, usually within a few business days.

Why is the Clarendon Hotel charge higher than the amount I remember spending?

The final amount may include shared dishes, kids’ meals, drinks, desserts, or surcharges that were added to the bill (for example, public holiday or weekend surcharges, if applicable). It’s also common for one person to pay the full bill for a group, then be reimbursed by others later, making the charge look larger than your personal consumption. If the amount looks wrong, contact Clarendon Hotel with the date and time of your visit so they can review the itemized receipt from their point‑of‑sale system.

Does Clarendon Hotel charge deposits or advance payments for group bookings and functions?

For larger group bookings, functions, or special events, Clarendon Hotel may request a deposit or minimum spend guarantee secured by card. In these cases, you might see an advance payment on your statement before the actual event date. After the event, the final bill is either adjusted against the deposit or an additional payment is taken if you exceed the agreed minimum. If you see a charge dated before your visit, check any function or group booking emails for deposit terms.

How can I get a copy of my receipt or tax invoice from Clarendon Hotel?

You can request a copy of your receipt by contacting Clarendon Hotel directly via the phone number or contact form listed on clarendongeelong.com.au. Provide the exact transaction date, approximate time, amount charged, and the last four digits of your card so staff can locate the transaction in their system. They can usually email you a tax invoice or print a copy for collection at the venue.

How do I dispute a Clarendon Hotel charge or ask for a refund?

If you believe you’ve been charged in error—for example, a duplicated transaction, incorrect tab total, or a charge when you weren’t present—contact Clarendon Hotel first. Speak to a manager, explain the issue, and provide any supporting details (bank screenshot, receipt photo, or booking confirmation). If the venue agrees, they can process a refund or adjustment back to your card; banks may then take a few business days to show the reversal. If you cannot resolve it directly, you can then raise a formal dispute (chargeback) with your bank.

Can I change or cancel a function or group booking payment with Clarendon Hotel?

Changes or cancellations for functions and large group bookings are handled directly by the venue and may be subject to specific notice periods or terms. Check any confirmation email or document you received at the time of booking, as it usually outlines cancellation deadlines and deposit refund rules. If you need to adjust your numbers or cancel, contact Clarendon Hotel as early as possible so they can advise whether your deposit can be refunded, transferred, or held as a credit.

What should I do if I don’t recognize any visit to Clarendon Hotel in Geelong?

First, check whether a family member or secondary cardholder on your account visited Clarendon Hotel or attended an event there, as their spending may appear under your card. Also review your transaction history around the same date for other local purchases that might confirm you were in the area. If no one on the account recognizes the charge, contact Clarendon Hotel with the transaction details to see what they have on record; then, if necessary, report the transaction as potentially unauthorized to your bank so they can investigate and possibly issue a replacement card.

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