Clay is a B2B sales and data enrichment software platform (by Clay Labs Inc.) that lets companies build automated workflows to find, enrich, and contact prospects using data from many external sources.
Clay, built by Clay Labs Inc., is a cloud-based software platform used primarily by sales, marketing, and revenue teams to automate prospecting and data enrichment. It connects to dozens of external data providers and tools, allowing users to build tables, workflows, and automations that pull in company and contact data, score leads, and trigger outbound actions like emails or CRM updates. Clay operates as a modern SaaS application with tiered, credit-based pricing and is widely used by teams looking to scale outbound sales while keeping tight control over data costs.
A charge from “CLAY OR” on a Visa statement is likely associated with a paid Clay subscription (such as Launch, Growth, or Enterprise), data-credit top‑ups, or related add-on services billed through Clay’s platform. Clay bills on a recurring basis for subscriptions (monthly or annual) and may also process one‑off or automatic top‑up charges when your credits fall below thresholds you’ve configured. Invoices and receipts are available through the in‑app billing section and via billing emails sent to the workspace owner or billing contact.([clay.com](https://www.clay.com/faq?utm_source=openai))
If you don’t recognize this charge, first log into your Clay workspace and review the Billing / Plan & billing section for recent invoices, active plans, and credit top‑ups. Confirm which email address and payment method are on file, and check whether multiple workspaces or team members may be using Clay under your company card. If there’s still confusion, you can contact Clay support through their website or billing email for invoice copies and plan details. For suspected fraud, work with your bank to dispute unauthorized transactions, but be aware that Clay’s terms generally treat chargebacks on valid invoices as a violation of their policies, so it’s best to confirm usage internally first.([clay.com](https://www.clay.com/faq?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Clay.
This descriptor most likely refers to a recurring subscription or credit top‑up from Clay, a B2B sales and data-enrichment platform by Clay Labs Inc. Review your Clay workspace under Settings → Plan & billing (or Billing) to see if you or your company have an active paid plan or recent top‑up that matches the amount and date on your statement.([clay.com](https://www.clay.com/faq?utm_source=openai))
Does Clay charge monthly or annually, and what amounts are typical?
Clay offers tiered SaaS plans (such as Launch and Growth) that can be billed monthly or annually, with pricing generally in the low-to-mid hundreds of dollars per month for core plans, plus optional credit top‑ups if you exceed your included usage. Your exact amount depends on your selected plan, credit tier, and any enterprise or custom agreement, so the definitive numbers will appear on your Clay invoice rather than as generic list prices.([clay.com](https://www.clay.com/faq?utm_source=openai))
How do I see the invoice or receipt for my Clay charge?
Log into Clay, go to Settings → Plan & billing (or Billing), and open the billing history or invoices section to download receipts and invoices tied to your workspace. The billing section also shows your current plan, renewal date, and any automatic credit top‑ups that may have generated additional charges. If you can’t access the workspace, ask the workspace owner or billing contact to forward the invoice or email support@clay.run / Clay support through their website.([clay.com](https://www.clay.com/faq?utm_source=openai))
How can I cancel or downgrade my Clay subscription to stop future charges?
You can change or cancel your plan from within Clay by going to Settings → Plan & billing (or Plans & billing) and choosing a lower‑tier plan or the Free plan. When you cancel or downgrade, Clay typically keeps your paid features active until the end of the current billing cycle, then stops future plan billing. Be sure to also turn off automatic credit top‑ups in Settings → Usage if you don’t want additional usage-based charges.([clay.com](https://www.clay.com/faq?utm_source=openai))
Can I get a refund for a Clay charge I didn’t mean to make?
Clay’s terms generally state that subscription and usage fees are non‑refundable, and they do not usually prorate mid‑cycle cancellations. However, if you believe you were billed in error (for example, for an unintended renewal or an extra workspace), contact Clay support with the invoice number and details—while refunds aren’t guaranteed, support can review edge cases and advise on options such as downgrading, turning off top‑ups, or adjusting future billing.([recurdash.com](https://recurdash.com/guides/how-to-cancel-clay?utm_source=openai))
Why did I see multiple or unusual small charges from Clay in the same month?
In addition to your base subscription, Clay can bill for automatic credit top‑ups when your credit balance falls below a threshold you set, which can create multiple charges in a single period if your team is using the platform heavily. There may also be test or authorization attempts when updating cards, which should reverse automatically if unsuccessful. Check your Usage and Billing sections in Clay for a breakdown of plan charges versus top‑ups on the dates in question.([university.clay.com](https://university.clay.com/docs/actions-data-credits?utm_source=openai))
How do I verify that my company actually uses Clay before I dispute the charge with my bank?
Search your work email for messages from Clay (for example, onboarding emails, invoices, or credit usage alerts) and ask your sales, marketing, or RevOps teams if they use Clay for prospecting or enrichment. Then log into app.clay.com with your corporate email; if you see an active workspace with billing history matching the charge, it is most likely legitimate. Only if you cannot find any associated account, invoices, or internal users should you escalate to Clay support and then your bank for a potential fraud dispute.([clay.com](https://www.clay.com/faq?utm_source=openai))
Who do I contact if I still have questions about a Clay charge?
If you have workspace access, start in the in‑app Billing section, which usually includes links or addresses for billing support. Otherwise, visit clay.com and use their support or contact options; Clay’s legal and privacy notices list Clay Labs Inc. at 111 W 19th Street, New York, NY 10011 as the responsible entity. Provide the last four digits of the card, charge date, amount, and statement descriptor (e.g., “CLAY OR”) so they can locate the transaction.([events.clay.com](https://events.clay.com/terms-conditions?utm_source=openai))