CleanBrowsing

Software95% confidence

CleanBrowsing is a DNS-based content filtering and security service that blocks adult content, malware, and other unwanted websites for families, schools, businesses, and public networks. It offers free and paid DNS filtering plans with customizable categories and support for encrypted DNS protocols.

Weatherford, Texas, United States
cleanbrowsing.org

About CleanBrowsing

CleanBrowsing is a DNS-based content filtering and security service designed to help families, schools, libraries, businesses, and public Wi‑Fi providers control the type of content that can be accessed on their networks. Instead of installing software on every device, CleanBrowsing works at the DNS level, blocking access to adult content, gambling, malware, phishing, and other unwanted categories before they ever load. They offer both free DNS filters (such as family- and security-focused resolvers) and paid, customizable plans with features like category selection, whitelists/blacklists, analytics, and support for encrypted DNS (DNS-over-HTTPS and DNS-over-TLS). The company operates online via cleanbrowsing.org and is based in Weatherford, Texas, USA.

A CleanBrowsing charge may appear on your bank or card statement when you sign up for one of their paid subscription plans, upgrade to a higher tier, or renew an existing subscription. Common scenarios include recurring monthly or annual billing for family or business plans, one-time payments for long-term subscriptions, or proration if you change plans mid-cycle. You might also see a small temporary authorization when adding or updating a payment method, which usually disappears after your bank releases the hold. Free DNS plans do not generate charges, but moving from a free plan to a paid one will create a new subscription charge.

If you’re unsure about a CleanBrowsing charge, start by checking your email for receipts or subscription confirmation messages from CleanBrowsing, as these usually include the plan name, amount, and billing interval. Log into your account at cleanbrowsing.org to review active subscriptions, invoices, and billing history, or see whether another household member, employee, or IT provider set up the service using your card. For unresolved questions, use the support or contact form on their website (or the help link in your dashboard) to reach customer service with the last 4 digits of the card, the charge date, and amount so they can locate the transaction, clarify the billing, or assist with cancellation and refunds when applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CleanBrowsing.

  1. CLEANBROWSING PRO \40335 Winchester RdSu

Frequently Asked Questions

Why do I see a CleanBrowsing charge on my card if I’m using the free DNS filters?

The free CleanBrowsing DNS resolvers do not generate any charges; you’ll only be billed if a paid subscription was created using your payment method. In many cases, a family member, staff member, or IT contractor may have upgraded to a paid family or business plan for more control or reporting. Log into your CleanBrowsing account (or use the password reset with your email addresses) to see if a paid subscription is active. If you can’t find an account, contact CleanBrowsing support with the charge details so they can investigate.

What are the typical CleanBrowsing subscription charges I might see on my statement?

CleanBrowsing offers different subscription tiers for home, education, and business use, billed either monthly or annually, so the exact amounts vary by plan and currency. On statements, you’ll usually see a recurring charge that matches the subscription price shown on the pricing page at cleanbrowsing.org at the time you signed up. The descriptor may appear as “CLEANBROWSING,” “CLEANBROWSING.ORG,” or a similar variation. To confirm the exact amount and plan, check your invoices in the CleanBrowsing dashboard under Billing or Invoices.

How do I cancel or pause my CleanBrowsing subscription to stop future charges?

To cancel your subscription, sign in at cleanbrowsing.org and go to your account or billing section, then select the active subscription and choose the cancel option. Once cancelled, service usually remains active until the end of the current paid period, and you won’t be billed again unless you reactivate or purchase a new plan. If you need to pause or downgrade rather than fully cancel, you can typically change to a lower tier or switch to the free resolvers in your dashboard. For help with account access or cancellation issues, reach out to CleanBrowsing support through their website.

Why was I charged by CleanBrowsing after I thought I cancelled?

CleanBrowsing subscriptions are generally billed at the start of each billing cycle (monthly or annually). If you cancel after a new cycle has started, the charge for that cycle may already have been processed and your access remains active until the period ends. Log into your account and confirm the cancellation date and next renewal date shown in the billing section. If the dates don’t match what you expected, contact support with a screenshot of your billing page so they can review a possible billing adjustment.

How can I request a refund for a CleanBrowsing charge I don’t recognize or no longer need?

If you don’t recognize a CleanBrowsing charge or you cancelled but were still billed, first verify whether anyone in your household, organization, or IT team subscribed using your card. Then contact CleanBrowsing via their support or contact page with the transaction date, amount, and the last 4 digits of the card, along with any account email addresses you may have used. Refund eligibility depends on factors like how long ago the charge occurred and whether the service was actively used, but they will typically review mistaken or unauthorized payments on a case‑by‑case basis. Your bank may also be able to help if you suspect fraud and can’t associate the charge with any CleanBrowsing account.

Why do I see a small or pending CleanBrowsing amount that later disappears?

When you add or update a payment card, CleanBrowsing’s payment processor may place a temporary authorization hold (often a small amount) to verify that the card is valid. This is not a real charge and should either disappear or change to $0 once your bank releases the hold, usually within a few business days. Only completed subscription payments will remain as posted transactions. If a pending amount lingers unusually long, contact your bank and CleanBrowsing support so both sides can check the status.

How can I check which CleanBrowsing plan I’m being billed for and manage billing details?

Log into your CleanBrowsing account at cleanbrowsing.org and go to the Billing, Subscriptions, or Invoices section to see your active plan, renewal date, and payment history. There you can confirm the plan name (for example, a family/home plan vs. an educational or business plan) and whether you’re on monthly or annual billing. You can also update your payment method, change plans, or download invoices for expense tracking. If you no longer have access to your login email, contact support and be prepared to verify ownership using transaction details.

Can I still use CleanBrowsing for free after cancelling my paid subscription?

Yes. Cancelling a paid CleanBrowsing subscription stops future billing for premium features like custom policies, reporting, and multiple profiles, but you can still use their public free DNS resolvers. After cancellation, update the DNS settings on your routers or devices to point to the free CleanBrowsing family or security filters listed on cleanbrowsing.org. This lets you maintain basic content filtering and security without ongoing subscription charges. If you later decide you need more granular control, you can sign back in and reactivate a paid plan.

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