Question 1

Why am I seeing a recurring monthly charge from Clickk on my business card?

Accepted Answer

A recurring monthly Clickk charge usually relates to an ongoing service such as website hosting, a website care/maintenance plan, or a digital marketing or strategy retainer your business has agreed to. These charges are typically billed on a monthly cycle to the card or account you nominated when you signed your service agreement or accepted a proposal. Check your contract, proposal, or recent invoices from Clickk to confirm which recurring services are active and what is included in the monthly fee.

Question 2

What are Clickk’s typical pricing and billing arrangements?

Accepted Answer

Clickk generally works on a project-based and retainer-based pricing model rather than fixed public price lists. Website and branding projects are usually broken into milestones (for example, a deposit, a mid-project payment, and a final payment on launch), while services like hosting, maintenance, or digital strategy are billed as ongoing monthly retainers. All pricing and billing schedules are set out in your proposal or service agreement, so reviewing that document is the best way to understand what a specific charge covers.

Question 3

How can I cancel or pause my ongoing services with Clickk?

Accepted Answer

To cancel or pause services such as hosting, website maintenance, or a digital strategy retainer, you’ll need to follow the notice period and process outlined in your original Clickk service agreement or proposal. In most cases, this involves providing written notice via email or the contact form on clickk.com.au, specifying which services you wish to cancel and the effective date. Be aware that some services require a minimum commitment period or notice (for example, 30 days), and charges may continue until the end of the current billing cycle.

Question 4

How do I request a refund or dispute a Clickk charge?

Accepted Answer

If you believe you were billed in error or charged an unexpected amount, contact Clickk directly through the contact details listed on clickk.com.au, providing your business name, invoice number (if available), the date, and the exact amount of the charge. They can review your account, clarify what the charge relates to, and correct any mistakes where applicable according to the terms of your agreement. Avoid filing a chargeback with your bank as a first step, as resolving it directly with Clickk is typically faster and less disruptive to any active services (such as hosting) your business relies on.

Question 5

Why do I see a Clickk charge even though we only had an initial meeting or proposal?

Accepted Answer

Some Clickk engagements require an upfront deposit or initial strategy fee that becomes payable once you accept a proposal or sign a service agreement, even if the project work is just beginning. It’s also possible that your accounts team approved a quote or invoice for discovery, strategy, or initial design work that you were not directly involved in. Check with colleagues who manage marketing, web, or finance in your company and compare the charge with any signed proposals, scope documents, or invoices from Clickk.

Question 6

Could this Clickk transaction be an authorization hold or deposit?

Accepted Answer

In some cases, particularly when paying online by card, Clickk or their payment processor may place a temporary authorization hold to confirm your payment method before processing a larger invoice or setting up recurring billing. This might appear as a pending transaction or a small test amount that later disappears or is adjusted once the actual charge is captured. If you see a pending amount that doesn’t match any invoice, wait a few business days and then check whether it has cleared, and review your Clickk invoices to see the final settled amount.

Question 7

How can I get a copy of the invoice or receipt for a Clickk charge?

Accepted Answer

Invoices and receipts from Clickk are usually sent to the billing contact email provided when you became a client or accepted a proposal. Search your email (including spam and promotions folders) for “Clickk” or clickk.com.au around the date of the charge to locate the relevant invoice. If you still can’t find it, contact Clickk via their website with your business details and the transaction date and amount, and they can resend the invoice or provide a detailed statement of your account.

Question 8

The Clickk charge amount doesn’t match the quote I remember—why is it different?

Accepted Answer

Differences between a remembered quote and the actual charge can occur if the project scope changed, additional features or pages were approved, or if you have multiple services bundled together (for example, website hosting plus support hours). Tax (GST) and currency also affect the final billed amount, especially if you’re outside Australia or paying in a different currency. Review your latest signed proposal and any change-of-scope emails or addenda from Clickk, and if something still seems incorrect, contact them to request a line-item breakdown of the charge.

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