ClickSend is a cloud-based communications platform that provides businesses with SMS, email, voice, fax, and direct mail messaging services via web applications and APIs.
ClickSend is a cloud-based business communications platform based in Perth, Western Australia. It enables companies to send and receive SMS, email, voice, fax, and direct mail messages through an online dashboard, mobile apps, and developer APIs. Businesses use ClickSend for marketing campaigns, appointment reminders, alerts and notifications, two-factor authentication codes, invoices, and customer support messaging. The platform is typically used by organisations rather than consumers, so many charges you see will relate to business messaging activity.
A ClickSend charge usually appears when a business user has purchased message credits, enabled auto top-up on their account, paid monthly fees for dedicated phone numbers or short codes, or used add-on services like direct mail or fax. Most messaging is billed on a pay-as-you-go basis by volume, but some services may involve recurring monthly fees (for example, for a dedicated virtual number, inbox, or premium add-ons). You may also see small temporary “authorization” amounts when a new payment method is added or updated, or when a free trial converts to a paid account and ClickSend verifies the card.
If you don’t recognise a ClickSend charge, start by checking whether you, your company, or an agency working for you uses ClickSend for bulk messaging or notifications. Log in at clicksend.com to review your billing history, invoices, and active services; all payments and top-ups are itemised there. If you still have questions, contact ClickSend support via live chat on their website or by emailing support@clicksend.com with the last 4 digits of your card, the charge amount, and date so they can trace the transaction. Common issues—such as duplicate top-ups, accidental auto top-up, or an unused subscription—can usually be resolved by adjusting your billing settings, cancelling the relevant service, or requesting an account review and, where applicable, a refund or credit.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ClickSend.
Why am I seeing a ClickSend charge on my bank or card statement?
Most ClickSend charges come from purchasing message credits (SMS, email, voice, fax) or paying monthly fees for services like dedicated virtual numbers or direct mail campaigns. If you manage business communications, marketing, or appointment reminders, you or a colleague may have topped up a ClickSend account or enabled auto top-up. Agencies or software platforms that integrate ClickSend may also bill messaging usage to your card on file. Check with your team and log into your ClickSend account to match the amount and date with a specific invoice or top-up.
What billing model does ClickSend use and what amounts are typical?
ClickSend primarily uses pay-as-you-go pricing, where you pay per message or item sent, often in prepaid blocks (for example, one-off top-ups that might range from small amounts like $10–$50 to larger top-ups for high-volume campaigns). Recurring monthly charges are usually linked to dedicated numbers, inbox services, or specific add-ons, which may appear as consistent charges each month. The exact rate per SMS, email-to-SMS, or other service depends on your country, message type, and volume, and is detailed in your ClickSend pricing and invoices. You can see exact per-unit costs and recent charges by logging into your Billing or Invoices section at clicksend.com.
Why do I see small $0–$2 ClickSend charges or temporary pending amounts?
These small amounts are usually authorization holds used by ClickSend’s payment processor to verify that your card is valid when you add or update a payment method, start a trial that requires a card, or trigger auto top-up. They are not actual charges and should either disappear or be reversed automatically within a few business days. If a small pending amount does not clear after a week, contact your bank first and then reach out to ClickSend support with a screenshot so they can investigate. These holds do not add credit to your ClickSend account and are purely for verification.
How can I cancel or pause ClickSend services to stop future charges?
To stop most ClickSend charges, log into your account at clicksend.com and go to the Billing or Account Settings section. Disable auto top-up, cancel any active subscriptions (such as dedicated numbers or inbox services), and remove any unused payment methods if your account type allows it. If you are using ClickSend through another platform (for example, a CRM, booking system, or marketing tool), you may also need to cancel messaging add-ons in that platform. After making changes, check that you’ve received confirmation emails and verify your next billing date or that no future top-ups are scheduled.
How do I request a refund or dispute a ClickSend charge I don’t recognise?
First, log into your ClickSend account and compare the charge amount and date with your transaction history and invoices. If you still believe the charge is incorrect, contact ClickSend support via live chat on clicksend.com or email support@clicksend.com with the exact charge amount, date, currency, and the last 4 digits of the card used. Explain whether the issue relates to accidental top-up, duplicate payment, unauthorized use, or a cancelled service that continued to bill. ClickSend will review your account activity and, depending on their findings and policies, may offer a refund, credit, or adjustments to your billing settings.
Why am I getting recurring monthly ClickSend charges when I rarely send messages?
Even if you send few or no messages, you may still be billed monthly for active services such as a dedicated virtual number, inbound SMS inbox, or other premium features tied to a subscription. These fees are separate from pay-as-you-go message costs and continue until you cancel them. Check the Services, Numbers, or Subscriptions sections in your ClickSend dashboard to see what is active. If you no longer need those services, cancel them there and confirm that your next billing date shows no upcoming subscription charge.
How can I see exactly what my ClickSend charge was for and get a receipt or tax invoice?
Receipts and itemised invoices are available in your ClickSend dashboard under Billing, Payments, or Invoices. Each entry will show the date, amount, payment method, and a breakdown (for example, SMS credits, direct mail items, dedicated numbers, or other services). You can download invoices as PDF files for tax or accounting purposes. If you don’t have direct access to the account, ask your organisation’s ClickSend administrator, finance team, or IT department to provide the relevant invoice details.
What should I do if I suspect my card was used on someone else’s ClickSend account?
If you believe your card details were used without permission, contact your bank or card issuer immediately to report possible fraud and secure your card. Then email ClickSend at support@clicksend.com with the transaction details (amount, date, and last 4 digits of the card) and explain that you suspect unauthorized use. ClickSend can investigate which account the charge is linked to, lock or suspend that billing profile if appropriate, and cooperate with your bank during their dispute process. For security reasons, they won’t disclose the other account’s details but can help ensure no further charges occur from that source.