ClickUp

Software98% confidence

ClickUp is a cloud-based productivity and project management platform that provides tools for task tracking, collaboration, document management, and goal setting for teams and individuals.

San Diego, CA
clickup.com

About ClickUp

ClickUp is a cloud-based productivity and project management platform designed to help individuals and teams manage tasks, projects, documents, whiteboards, and goals in one workspace. Headquartered in San Diego, CA, ClickUp offers features like task lists and boards, Gantt charts, time tracking, docs, automations, and integrations with tools such as Slack, Google Drive, and Zoom. It serves freelancers, small businesses, and large enterprises with pricing tiers ranging from a Free plan to Unlimited, Business, Business Plus, and Enterprise plans, typically billed per member per month.

A ClickUp charge usually appears on your bank or card statement when you pay for a ClickUp subscription or add new paid members to your workspace. Charges are most commonly monthly or annual subscription fees (for example, for the Unlimited or Business plans), prorated upgrades when you add seats mid-cycle, or renewals after a free trial or discount period ends. You may also see a small temporary authorization when you first add or update a payment method, which is used to verify your card and then automatically reversed.

If you’re unsure about a ClickUp charge, start by logging into your account at clickup.com and going to Workspace Settings > Billing to review your active plan, member count, invoices, and payment history. Compare the billing date, amount, and workspace name with what appears on your statement; descriptors often include terms like “CLICKUP.COM” or “CLICKUP SUBSCRIPTION.” For questions, you can contact ClickUp support through the in-app help/chat, submit a ticket via help.clickup.com, or email support@clickup.com. If you still don’t recognize the charge, check with team members who may have created a workspace using a shared company card, and as a last resort you can work with your bank to dispute unrecognized or fraudulent transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ClickUp.

  1. CLICKUP SAN DIEGO US

Frequently Asked Questions

Why was I charged by ClickUp this month when I already paid recently?

ClickUp bills at the start of each billing period, either monthly or annually, depending on the plan you chose. If you recently changed plans, added members, or switched from annual to monthly (or vice versa), you might see an additional prorated charge in the same period. Check Workspace Settings > Billing > Invoices to see a breakdown of exactly what was billed and on which date.

What are ClickUp’s typical subscription prices and why does the amount on my statement look different?

ClickUp’s common plans (in USD) are: Unlimited (around $10 per member/month on monthly billing, or lower when billed annually), Business (around $19 per member/month monthly), and Business Plus at a higher per-member rate; Enterprise is custom priced. Because billing is per member, your total charge reflects the number of paid seats in your workspace plus any applicable taxes. If users were added or removed mid-cycle, you may see prorated adjustments, which can make the charge differ from the base per-seat price listed on their pricing page.

Why do I see more than one ClickUp charge or a small temporary amount on my card?

When you add or update a payment method, ClickUp (through its payment processor) may place a small temporary authorization hold to verify your card; this appears as a pending low-value charge and is automatically released by your bank. You might also see multiple ClickUp charges if you manage more than one workspace, have separate subscriptions (for example, a personal and a company workspace), or recently changed the number of members. Review the invoices section in each workspace to match each charge to a specific subscription.

How do I cancel my ClickUp subscription so I no longer get charged?

To cancel, sign in to clickup.com with the owner or billing admin account, go to Workspace Settings > Billing, and select the option to downgrade or cancel your paid plan at the end of the current term. Once cancelled, your workspace will typically revert to the Free plan at the end of the billing period, and you won’t be billed again unless you upgrade. Make sure you confirm the cancellation and save any invoices or data you need before the term ends.

Can I pause my ClickUp subscription or reduce my charges without fully cancelling?

ClickUp doesn’t offer a formal “pause” feature, but you can reduce the number of paid members or downgrade to a lower-tier plan to lower your monthly or annual charge. In Workspace Settings > People, you can remove or downgrade users, and in Billing you can switch to a cheaper plan (for example, from Business to Unlimited) at your next renewal. Any changes may result in prorated credits or charges that will be reflected on your next invoice.

How do I request a refund for a ClickUp charge I didn’t expect?

Refunds are handled case by case and are not guaranteed, especially for renewed subscriptions that were not cancelled before the renewal date. If you believe you were charged in error or there was a duplicate payment, contact ClickUp support as soon as possible via the in-app chat or by submitting a ticket at help.clickup.com, including the last four digits of your card, charge date, amount, and invoice number if available. They can review your account and let you know whether a partial or full refund is possible or instead apply credits to future billing.

How can I see exactly what my ClickUp charge is for and get a copy of my receipt or invoice?

Log in to clickup.com and open your Workspace Settings, then go to the Billing or Invoices section to view your full billing history. There you can see line items such as plan type, number of members, billing period, taxes, and any discounts or credits, and you can download PDF invoices or receipts for accounting purposes. If you manage multiple workspaces, repeat this in each one to ensure you’ve checked all possible sources of charges.

What should I do if I don’t recognize the ClickUp workspace or account being billed on my card?

First, search your email (including work email) for messages from ClickUp to see if you or a colleague created a workspace using your address or card. If you still don’t recognize the account, contact ClickUp support with details of the charge (date, currency, amount, and the first/last few characters of the descriptor on your statement) so they can help locate the associated workspace. If ClickUp confirms the payment is unauthorized and cannot resolve it directly, contact your bank or card issuer to report potential fraud and request a chargeback or card replacement.

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