Question 1

What are Cliniko’s typical subscription prices and billing structure?

Accepted Answer

Cliniko uses a month-to-month subscription model, with pricing based primarily on the number of practitioners using the system. Plans generally start around the equivalent of a modest monthly fee for a solo practitioner and increase in tiers for small teams, medium clinics, and larger multi-location practices. All charges are billed in advance for the upcoming month and renew automatically until cancelled. Exact prices and currencies can vary by region, so the most current figures are listed on the pricing page at cliniko.com/pricing.

Question 2

Why am I seeing a recurring Cliniko charge each month on my card?

Accepted Answer

A repeating Cliniko charge almost always indicates an active subscription for a clinic or health practice using the software. The card you’re seeing on your statement is likely the one saved in the Billing section of the clinic’s Cliniko account, and it is billed automatically on the same day each month. If you manage a clinic, you can log in and go to Settings > Billing (or similar) to see your next billing date and amount. If you work in a practice, ask the owner or administrator if they use Cliniko for bookings or patient records.

Question 3

How do I cancel or pause my Cliniko subscription so the charges stop?

Accepted Answer

To cancel, the account owner or an authorized administrator must log into Cliniko, go to the Billing or Subscription settings, and follow the prompts to cancel the account or downgrade the plan. Cliniko subscriptions are month-to-month, so cancellation will prevent future renewals, but you typically keep access until the end of the current paid period. If you only need to reduce costs, you can often downgrade to a lower tier by reducing the number of practitioners instead of fully cancelling. After cancellation, you should no longer see new Cliniko charges on your statement beyond the current billing cycle.

Question 4

Why was I charged by Cliniko after a free trial?

Accepted Answer

Cliniko offers a time-limited free trial, and at the end of that period, if you’ve added a payment method and chosen a plan, the system will automatically convert your trial into a paid subscription. The first paid invoice is then charged to the card on file and will appear on your statement under Cliniko’s name or descriptor. If you intended not to continue, you need to cancel before the trial ends; otherwise, the first cycle is billed in full. You can review your trial and billing status by logging into your account and checking the Billing section.

Question 5

What are some common Cliniko charge amounts I might see on my statement?

Accepted Answer

Common Cliniko charges align with their subscription tiers—for example, a smaller monthly amount for a solo practitioner and increasingly higher fixed monthly fees for small teams, mid-size clinics, and larger multi-practitioner setups. You may see amounts that roughly correspond to one of these tiers, sometimes converted into your local currency by your bank or card issuer. If your card recently started being used for Cliniko, the amount may reflect a plan upgrade or switching the clinic’s billing card. All exact amounts, tax details, and currency conversions will be shown on the invoices in your Cliniko account.

Question 6

Does Cliniko place temporary authorization holds or small test charges?

Accepted Answer

Cliniko itself typically charges only the full subscription fee, but your bank or payment processor may display a small temporary authorization when a new card is added or updated. These are often low-dollar or even $0 test transactions used to verify that the card is valid. Such authorization holds usually disappear automatically within a few business days and do not settle as actual charges. If a small pending amount remains for longer than a few days, contact your bank first, then Cliniko support if it still appears linked to your account.

Question 7

How can I request a refund or dispute a Cliniko charge I don’t recognize?

Accepted Answer

If you believe you were billed in error—for example, you forgot to cancel, were charged after closing your clinic, or do not recognize the account—contact Cliniko support directly through the in-app chat or via their help centre at help.cliniko.com. Provide the last four digits of the card, the charge amount, the date, and the statement descriptor so they can locate the associated account. Cliniko reviews refund requests case by case; they may offer a refund or credit if the charge was clearly unintended or due to a system error. If you suspect fraud or card misuse, also notify your bank or card issuer immediately.

Question 8

How do I confirm which Cliniko account is using my card and get a copy of the invoice?

Accepted Answer

Log into Cliniko using the email address that manages your clinic, then go to Settings > Billing or Invoices to view all past and upcoming charges, download PDF invoices, and confirm the last four digits of the stored card. If you don’t know which login is associated with the charge, reach out to Cliniko support with your statement details, and they can help identify the linked account (they may need to verify your identity for security). Once identified, you can update the payment method, change plans, or cancel the subscription from within that account’s billing settings.

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