Cloudflare, Inc.

Software98% confidence

Cloudflare is an internet infrastructure and security company that provides content delivery network (CDN) services, DDoS mitigation, web application security, and domain/DNS services for websites and applications.

San Francisco, CA
cloudflare.com

About Cloudflare, Inc.

Cloudflare, Inc. is an internet infrastructure and security company based in San Francisco, CA. It provides a global content delivery network (CDN), DDoS protection, web application firewall (WAF), DNS and domain registration, SSL/TLS, performance optimization tools, and zero‑trust security products for websites and applications. Cloudflare serves millions of internet properties, from personal blogs and small businesses to large enterprises, and operates a large worldwide network designed to make websites faster, more reliable, and more secure.

A Cloudflare charge on your bank or card statement typically appears when you pay for one of their paid plans or add‑on services. Common reasons include upgrading a website from the Free plan to Pro or Business, purchasing add‑ons like advanced WAF rules or image optimization, paying for Cloudflare Pages, Workers, R2 storage, Zero Trust/Cloudflare One seats, or renewing a domain registered via Cloudflare Registrar. You may also see recurring monthly or annual subscription charges, usage‑based overage fees (for some developer products), domain renewal charges, or small temporary authorization holds when you first add or update a payment method.

To verify or resolve questions about a Cloudflare charge, start by logging into your account at dash.cloudflare.com and checking the **Billing** section for current subscriptions, invoices, and payment history. Compare the amount and date on your statement with the invoices listed there, and review your domains, paid plans, and add‑ons. If you still have questions, you can open a billing ticket via the **Support** section of your Cloudflare dashboard (paid plans) or search and post in the Cloudflare Community at community.cloudflare.com. Make sure to look for confirmation emails from Cloudflare for plan upgrades, domain purchases, and renewals; these emails include invoice numbers that should match the reference on your statement. If you suspect unauthorized use, secure your account (change password, enable 2FA) and contact your bank or card issuer in addition to Cloudflare support.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cloudflare, Inc..

  1. CLOUDFLARE

Frequently Asked Questions

Why did I get a Cloudflare charge when I already use the Free plan?

Cloudflare’s Free plan has no subscription fee, but you can still be charged if you purchased a paid upgrade or add‑on. Common examples include upgrading a specific domain to the Pro or Business plan, enabling a paid WAF, or registering or renewing a domain through Cloudflare Registrar. Log into dash.cloudflare.com and check Billing > Subscriptions and Billing > Invoices to see which product generated the charge.

What are the typical Cloudflare subscription prices that might appear on my statement?

For website protection and acceleration, Cloudflare commonly charges per domain: the Pro plan is typically around $20/month per domain and the Business plan around $200/month per domain (prices can vary by region and over time). Some products, such as Zero Trust/Cloudflare One, may bill per user or per usage, and developer services like Workers and R2 may include low base tiers plus usage‑based overages. Annual billing or multiple domains can result in larger, lump‑sum charges that still correspond to these plan rates.

How do I cancel or downgrade my Cloudflare subscription to stop future charges?

To cancel a paid website plan, log in to dash.cloudflare.com, select the relevant domain, and go to the **Overview** or **Billing** section to downgrade the domain back to the Free plan or remove paid add‑ons. For usage‑based services like Workers or Zero Trust, visit each product’s settings and disable or downgrade the service where billing is configured. Changes generally take effect on the next billing cycle; you’ll retain paid features until the end of your current paid period, and Cloudflare doesn’t normally provide prorated refunds for unused time. Always confirm that auto‑renewal is off for domains you no longer wish to renew.

Why do I see a small or temporary Cloudflare charge, like $1 or a very low amount?

Cloudflare may place a small authorization hold on your card or payment method to verify it when you first add or update it. This is not a true charge and usually appears as a pending transaction that disappears automatically within a few business days. You should also see a separate, properly invoiced transaction for any actual subscription or domain purchase in the Billing > Invoices section of your dashboard.

How can I get a refund for a Cloudflare charge I didn’t expect?

Refunds are handled case‑by‑case and depend on the product and timing. If you believe you were charged in error, log in to your account and open a billing ticket through the **Support** area (or via support.cloudflare.com) with the invoice number, charge amount, and last 4 digits of the card used. For domain registrations and renewals, many registries do not allow refunds after purchase, but Cloudflare support can confirm whether a reversal is possible. If you cannot access the account that made the purchase, provide as much detail as possible and also contact your bank or card issuer to protect your payment method.

Why was I charged by Cloudflare after I thought I cancelled or removed my domain?

Cloudflare bills at the start of each subscription term. If you cancel or downgrade after a renewal has processed, your paid features usually remain active until the end of that billing period, and the charge for that period still applies. For domains, removing a site from Cloudflare DNS does not cancel an underlying domain registration—domain auto‑renewal must be disabled separately in **Registrar** settings, and the domain will renew (and be charged) until auto‑renew is turned off or the domain expires.

How do Cloudflare domain registration and renewal charges appear, and how can I manage them?

Domains purchased through Cloudflare Registrar are typically billed at cost plus applicable taxes and show as annual charges corresponding to each domain’s renewal date. To manage them, log into dash.cloudflare.com, go to **Registrar**, select the domain, and review the auto‑renew setting, next renewal date, and price. Turning off auto‑renew will prevent future automatic renewal charges, but you must do this before the renewal processes. Invoices for each registration and renewal are visible under Billing > Invoices.

How can I contact Cloudflare about a billing or charge issue if I don’t have a paid support plan?

All customers can review detailed billing information in the Cloudflare dashboard under **Billing** and access self‑help resources at support.cloudflare.com. Users on Free plans do not receive direct 1:1 support for general issues, but you can still submit certain billing-related requests via the dashboard or use the Cloudflare Community at community.cloudflare.com to get guidance on where a charge might have come from. Paid plan customers (Pro, Business, Enterprise) can open priority support tickets through the **Support** section of their dashboard for account‑ and billing‑specific questions.

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