CloudTalk

Software95% confidence

CloudTalk is a cloud-based call center and business phone system platform providing VoIP calling, call routing, analytics, and integrations for sales and support teams.

Bratislava, Slovakia
cloudtalk.io

About CloudTalk

CloudTalk is a cloud-based call center and business phone system designed for sales, support, and remote teams. Based in Bratislava, Slovakia, CloudTalk provides VoIP calling, intelligent call routing, IVR, call recording, analytics, and deep integrations with CRMs and help desks such as HubSpot, Salesforce, Pipedrive, Zendesk, and others. Companies use CloudTalk to manage inbound and outbound calls from anywhere using desktop and mobile apps, without needing on‑premise phone hardware.

A CloudTalk charge may appear on your bank or card statement if your company uses their software for business phone or call center operations. Common reasons include monthly or annual subscription fees for user licenses, per‑minute usage or call credits, add-ons such as additional numbers or premium features, and overages beyond your included minutes. You might also see a temporary authorization when adding or changing a payment method, a prorated charge when adding new users mid‑cycle, or renewal fees after a free trial or promotional period ends.

To verify a CloudTalk charge, log into your account at cloudtalk.io and navigate to the Billing or Subscription section to review invoices, payment history, and active services. Compare the invoice date, amount, and last four digits of the card on file with the charge on your statement (often labeled as “CLOUDTALK”, “CLOUDTALK.IO”, or similar). If you still have questions, contact CloudTalk support via the in‑app chat or their help center at support.cloudtalk.io, or email their support team using the address listed on their website. Common issues—like duplicate seats, unused numbers, or unexpected renewals—are typically resolved by adjusting your subscription settings and requesting clarification or a refund review from their billing team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CloudTalk.

  1. CLOUDTALK Bratislava SVK

Frequently Asked Questions

Why do I see a CloudTalk charge on my card when my company uses their phone system?

CloudTalk bills the payment method saved in your CloudTalk billing profile for subscription fees, usage, and add-ons tied to your business account. If your card is associated with your company’s CloudTalk account—either as the primary payment method or as a backup card—you’ll see recurring charges that correspond to the active plan, number of users, phone numbers, and outbound calling consumption. Ask your finance or IT administrator if CloudTalk is used for your company’s sales or support calls.

What are CloudTalk’s typical subscription prices and why might the amount vary month to month?

CloudTalk usually offers several plans (for example, Starter, Essential, Expert, and Custom) priced per user per month, with lower rates when billed annually. The total you’re charged can change if you add or remove users, purchase extra phone numbers, enable specific add-ons, or incur additional outbound usage beyond the minutes included in your plan. Taxes and currency conversions can also affect the final amount on your statement, especially for international cards.

Why was I charged by CloudTalk after my free trial ended?

When you start a CloudTalk free trial and add a payment method, your subscription may automatically convert to a paid plan at the end of the trial unless you cancel or downgrade before the renewal date. The first paid invoice usually covers your initial billing period (monthly or annually) for all active users and features at the time of conversion. You can confirm your trial’s end date and resulting plan in the Billing or Subscription section of your CloudTalk dashboard.

How can I cancel or downgrade my CloudTalk subscription to stop future charges?

Log in to your CloudTalk account, go to Settings or Billing/Subscription, and review your current plan and number of seats. From there, you can downgrade your plan, reduce the number of user licenses, or request cancellation according to the options shown in your admin panel. Most changes apply from your next billing period, so you may retain access until the current paid term ends; CloudTalk generally does not provide partial refunds for unused time within an active billing cycle. If you cannot see cancellation options, contact CloudTalk support through the in‑app chat or help center to request account closure.

How do I request a refund or dispute a CloudTalk charge I don’t recognize?

First, check your CloudTalk billing portal for invoices that match the date and amount of the charge; verify whether the charge is for a recurring subscription, added seats, extra numbers, or usage. If you still believe the charge is incorrect, contact CloudTalk’s billing support via the in‑app chat or by submitting a ticket at support.cloudtalk.io with the invoice number, last four digits of the card, and a brief explanation. CloudTalk reviews refund requests based on their terms of service and may offer credits, plan adjustments, or partial refunds at their discretion. Avoid immediately disputing the transaction with your bank until you have attempted resolution with CloudTalk, as chargebacks may delay or complicate the process.

Why do I see a small or $0 CloudTalk charge or multiple pending charges on my statement?

CloudTalk may place a small temporary authorization (sometimes $0–$2) when you add or update a payment card to verify that it is valid and can accept charges. These are not actual payments and should disappear or be reversed automatically by your bank within a few business days. You might also see several pending authorizations if you tried multiple times to add a card or if the initial verification failed before succeeding.

Can I pause my CloudTalk service instead of fully cancelling it?

CloudTalk does not typically offer a formal “pause” button for subscriptions, but you can often reduce costs by downgrading your plan, removing unused seats, and cancelling unneeded phone numbers while keeping the core account active. This approach lets you preserve your configuration, call history, and integrations while significantly lowering monthly charges. For specific pause or seasonal options, contact CloudTalk support, as they may offer tailored solutions for certain contract types or larger teams.

How can I confirm which CloudTalk account or team is associated with the charge I’m seeing?

Log into the CloudTalk admin dashboard using the email address that normally receives CloudTalk billing or system notifications and open the Billing section to review recent invoices. In each invoice you’ll find the company name, billing contact, and details such as number of users and phone numbers included. If you manage multiple workspaces or aren’t sure which login is linked to the charge, provide CloudTalk support with the last four digits of the card and the exact charge amount and date; they can usually identify the corresponding account and clarify the charges.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare CloudTalk

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you