Cloudways

Cloudways is a managed cloud hosting platform that sits on top of major infrastructure providers like DigitalOcean, AWS, Google Cloud, Vultr, and Linode. Instead of you managing servers directly, Cloudways handles server setup, security patches, performance optimization, backups, and monitoring through an easy web dashboard. They’re based in Sliema, Malta, and target agencies, developers, e‑commerce stores, and businesses that need fast, reliable hosting without doing deep sysadmin work themselves.

A Cloudways charge may appear on your statement if you have an active hosting server, recently created a new server during or after a trial, purchased add‑ons (such as email, backups, or object cache), or added funds to your Cloudways account wallet. Cloudways typically bills on a pay‑as‑you‑go, post‑paid model: you’re charged monthly for the previous month’s actual usage, based on the size and number of servers and add‑ons you used. You might also see a small temporary authorization (often a low amount like $1) when you add or update a card; this is a verification hold and should disappear automatically.

If you’re unsure about a Cloudways charge, first log into your account at cloudways.com and check the **Billing** or **Invoices** section to match the amount and date to a specific server or add‑on. Look for emails from Cloudways around the billing date, which usually include invoice details. For questions or disputes, use the 24/7 live chat from your Cloudways dashboard or submit a support ticket; include the last 4 digits of the card charged, the exact charge amount, and date so they can locate the transaction. If you no longer need the service, make sure all servers are stopped and deleted and any subscriptions or add‑ons are cancelled to prevent future charges.