Question 1

Why do I see a charge from Co Hanh on my bank statement?

Accepted Answer

A charge from Co Hanh usually means your card was used to pay for a meal, drinks, or takeaway at their Melbourne CBD restaurant, or via an online ordering or delivery partner connected to the venue. The charge may also come from a bar tab that was opened and then closed to your card at the end of the visit.

Question 2

What are typical charge amounts for Co Hanh?

Accepted Answer

Typical Co Hanh charges vary depending on your visit: a casual solo meal might be a modest amount, while shared dinners with multiple dishes and cocktails can be significantly higher. If you see an even amount that looks like a rounded total, it may include tip or a split bill; check your receipt or order confirmation to compare line items and the final total.

Question 3

Why is there a pending or slightly higher amount from Co Hanh on my card?

Accepted Answer

Some banks show a temporary pre-authorisation when your card is first processed, especially for bar tabs or when the card is inserted before the final total (including tips) is confirmed. This pending amount may be slightly higher or different from the final charge, but it should update to the correct settled total within a few business days. If the pre-authorisation doesn’t drop off, contact your bank and the restaurant with the transaction details.

Question 4

Can Co Hanh place an authorization hold when I open a bar tab or leave my card?

Accepted Answer

Yes, when you open a tab or leave your card with the bar or front of house, the payment terminal or your bank may place a small pre-authorisation to verify the card. This is not a second charge; it is a temporary hold that will be adjusted or released once the final bill is processed. You should only see one completed charge for the final amount you signed for.

Question 5

How can I get a copy of my receipt for a Co Hanh charge?

Accepted Answer

If you need a receipt, first check your email or SMS for any digital receipt or booking confirmation from the date of your visit. If you don’t have it, contact Co Hanh using the details on cohanh.com or from your booking platform, and provide the date and approximate time of your visit, the last four digits of the card used, and the charged amount so they can look up the transaction.

Question 6

How do I dispute an incorrect or duplicate charge from Co Hanh?

Accepted Answer

Start by contacting Co Hanh directly, ideally with a photo or screenshot of your bank statement showing the duplicate or incorrect amount, plus any receipts you have. The venue can verify their payment records and, if an error is confirmed, arrange a correction or refund. If you cannot resolve it with the restaurant, you can then raise a dispute with your bank or card issuer.

Question 7

Does Co Hanh offer subscriptions, memberships, or recurring billing?

Accepted Answer

No, Co Hanh operates as a traditional restaurant and does not typically run subscription-based meal plans or automatic recurring billing. If you see repeated charges, it may reflect multiple separate visits, repeated delivery orders, or a saved card on a third-party delivery or reservation platform. Review your order history on those platforms and check with the restaurant if the pattern seems unusual.

Question 8

How can I contact Co Hanh about a charge on my card?

Accepted Answer

Visit cohanh.com for the restaurant’s most up-to-date contact information, including phone number, email address, and opening hours. When you call or email, have your transaction date, exact amount, the name on the booking, and the last four digits of your card ready so staff can quickly locate your payment and help clarify or resolve the issue.

Co Hanh

About Co Hanh

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Frequently Asked Questions